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Intact Insurance Auto Insurance Reviews

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(411 reviews)
Intact Insurance
1.4 out of 5 stars:
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Intact insurance they are theft and liars.

by zoran on Nov 18, 2023
1 out of 5 stars

.. not to recommend. Why? I was paying to much money for insurance and after accident I was losing my nerve, my time, my vehicle, and on the end money.

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Be carefull they will find any excuse to not pay you

by Edmond on Oct 11, 2023
1 out of 5 stars

They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.

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Stealing my money from my account

by Hkaur on Sep 14, 2023
1 out of 5 stars

I want to give this company less than zero stars, but dont have option. I changed my insurance in May2023 from intact to some other insurance company. My current broker completed the policy to cancel my insurance from intact. Still my money (390$) got deducted from my account. I called intact insurance broker and she again sent me forms to sign to cancle the policy and again it was deducted from my account. Before leaving for India, I called that broker again and she said she will look into it and cancle it. Today is september 14,2023 when my money again got deducted. Today she told me that she is not my broker, not responsible to cancel my policy, I should call office now, my insurance is not with intact. I am in India and getting upset for this type of professionalism

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

No one seems to care, just want to get you off the phone.

by Unhappy Intact client on Sep 1, 2022
1 out of 5 stars

I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.

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Terrible Customer Support

by Intact on Jun 14, 2022
1.5 out of 5 stars

I needed to get a letter of experience and it ended up taking 2 whole weeks to get. The first time I called they said they would get it back to me in 1-2 days. After 4 days I called again and they said they had no record of it but they would try again and it would be 1-2 days. Again after 4 days, I called and they still had no record of it.

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Review topics

Intact insurance is not interested in the reason I leave them

by John T on Jan 18, 2022
1 out of 5 stars

They make it extremely difficult in contacting personnel. Extremely poor and disrespectful customer service. Nobody asked me the reason I quit Intact insurance.
It seems they don't care...

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