Intact Insurance Auto Insurance Reviews

We ended up with Intact insurance because they bought out our previous insurers. If you are going to buy a company, you need to continue their service. Intact is the worst company I've ever dealt with. We have a small claim a month ago and still no action. The adjuster we were given must be on vacation because of several emails and 5 phone calls and she still hasn't responded and hadn't submitted the photos we sent. I suspect we won't get a settlement until months from now. We will definitely be looking for another provider as soon as this is settled.

Literally, the worst insurance company I have ever dealt with. Save your time and your sanity and never choose Intact.
(1) Took me a month to just get an ESTIMATE of the total damages to my vehicle after my accident
(2) Now I'm now stuck playing phone tag with people who apparently are never around trying to get an estimated repair date.
(3) It took them 4 days and 3 phone calls to actually start my claim
(4) It took them a week to tow my vehicle from the collision centre location to the city where I live
(5) Another week to tow it to the correct body shop at my dealership because they brought it to the wrong place - their own shop, not the one I noted
(6) Another two weeks to get the estimated repair amount AND BIG surprise, I didn't even get the estimated repair amount from Intact Insurance - I got it from the body shop itself because Intact is too incompetent to reach out in a timely manner.

Can't even call their general phone line because you're on hold for over an hour and then the line gets disconnected... They want to repair a $28,000 vehicle with almost $18,000 in damages. The biggest joke. Would not recommend Intact to my worst enemy.

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

This company is the worst insurance company I ever dealt with. Leave a message after message take weeks to answer back can never get the representative to answer the phone over a month now and not resolved. I was a victim of someone running thru a stop sign and ramming my car going to cost thousands of dollars over their second settlement offer to replace my three-year-old car...
Settlement Offer way below market value!
I have to provide comparable vehicles as the ones they give are not even close to my vehicle. They want to write off my car or if I keep and repair I have to take a low ball offer to pay parts and half labor but then I have to pay them scrap rate to keep the car. That is over 3,500.00 they want to claw back for something I paid over 32,000.00 for.
It such a rip-off co surprised a company that has been around as long as they have and treat clients this way unbelievable still in business! Never felt so much stress in my entire life.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I was hit but a person insured under intact and the adjustor worked in the BC office. The person lied multiple times to try to get 50/50 on the claim the adjustor went along with it and she was pushing for 50/50 and tried to get me to take it with multiple calls even from other agents. Finally, about a year later they accepted 100 %. I hope the adjustor trying to get a bonus and accepting lies she sleeps well at night and if it is Intact pushing for less payout or not accepting full responsibility well, they got 2 stars in Alberta so the service and wrongdoing speech for themselves

I had a car accident in February 2021 and until now my car still not fixed (I don't have a car to go to work). But they still took money every month for this car. It's a terrible company...

I had a recent accident where I was rear-ended, they gave me incorrect information and I spent more than a week trying to get my car removed from the place they told me to store it, they lied and said they did not tell me to store my car there. The adjuster gave me a hard time and asked a lot of personal questions that had nothing to do with the accident, I spoke to the Senior Manager and he was rude and obnoxious. I was left without a car for weeks and I could not get to work. I had a mental breakdown and they still had me pay my premiums even though they had not fixed my car. Anyone looking for car insurance please do not go with this company they are tyrants.

Intact is a scammer.
Actually, they are speaking lies and postponing and rejecting everything and playing just with words.
My claim experience was awful.
Even if you had right, they will not give you money.
They are very rude. Just avoid them.

Never NEVER use this insurance company! My Mom had a small accident 4 weeks ago in Parry Sound. Yep, 4 weeks of trying to get the adjuster to call back. First, the car was towed to wreckers, then without my Mom's consent was taken to Orillia for some unknown reason. Eventually, it was brought back to a reliable auto body shop here in Parry Sound, who cared more for my Mom than Intact did. The shop called Mom today to tell her the car would be scrapped...Intact's decision. Once again Mom called the insurance company and ONCE again was told the adjustor was not available. They then told her she would call back tomorrow, which we feel is another lie. Short of seeing a lawyer we really don't know what to do at this point. I am sure he could hear my potty mouth in the background and will hear it straight up when I am the advocator that will be calling them tomorrow. Take advantage of my senior Mom....nope not happening!