Intact Insurance Auto Insurance Reviews

Was the victim of a hit and run. Intact did absolutely nothing for me. I had a quote from my shop for $3K and they refused to look at it or ask for additional details. They wanted me to SCRAP the car even though it was completely roadworthy, it was just cosmetic body damage. Where will I get a replacement vehicle for $3500??? It was in great shape, repairs made and kept up to date. They refused to even enter into mediation, the Quebec Regulator (AMF) said they were rude and intransigent... only alternative now is to take them to court. I never should have switched (the previous insurer had upped the rate after a few years so I shopped around)... you get what you pay for, and with Intact you get nothing except horrendous service, rude people, and poorly worded letters that look like they used Google Translate. A completely unprofessional organization.

This company is the worst insurance company I ever dealt with. Leave a message after message take weeks to answer back can never get the representative to answer the phone over a month now and not resolved. I was a victim of someone running thru a stop sign and ramming my car going to cost thousands of dollars over their second settlement offer to replace my three-year-old car...
Settlement Offer way below market value!
I have to provide comparable vehicles as the ones they give are not even close to my vehicle. They want to write off my car or if I keep and repair I have to take a low ball offer to pay parts and half labor but then I have to pay them scrap rate to keep the car. That is over 3,500.00 they want to claw back for something I paid over 32,000.00 for.
It such a rip-off co surprised a company that has been around as long as they have and treat clients this way unbelievable still in business! Never felt so much stress in my entire life.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I was insured by my company with Intact Insurance, Last year someone T boned my car after bitting the stop sign. I was not at fault, they firmed my car and paid for my medical bills. Intact wrongly reported the accident on my driver's license as 50 percent at fault. I called Intact to fix the problem, they told me it shows in their system that I wasn't at fault. Why does it show up on my drivers record as 50 percent at fault and my insurance has gone up 300 percent because of their incompetence? I would advise anyone not to use Intact as their automobile insurance as they will screw you over.

1st issue:

I was originally denied a claim even though it was not my fault, with witnesses and a police statement. It took 7 months to resolve the issues, receive money for my claim because they low balled my claim and continued to do so for months. All the while still paying a monthly premium without a vehicle tied to the policy.

2nd issue:

I had a policy under Jevco Ins. that Intact Ins. owns. Without warning, documentation, or consent on my behalf, Intact Ins switched my insurance, rose my premiums by 100% and when I inevitably cancelled the policy they hit me with a cancellation fee higher than my rate. Very unethical company.

Was involved in a not-at-fault accident with injuries. Claim adjudication for the car repair was excellent - claim adjudication for the injuries is awful, unfair, done in bad faith and proves that their word isn't worth the paper it's written on. They cause extreme hardship and not even bother to respond to the lawyer, just waiting on a tribunal date months down the road hoping that you are so much cornered by that time that you will accept their ridiculous settlement intentions.

I was in an accident (not my fault) lots of out of pocket expenses and have to fight to get reimbursed. I sent pics, including prescriptions with names and AB2 info. Called Intact and they told me, yes all looked at and approved....no money... So 2 weeks later, I called and they told - still are not reviewed... Then I keep calling and checking in... Then Intact needs more info ex.. who is the cast and crutches for? WELL... Cast, crutches all prescription have a name on them and AB 2 shows leg fracture. Just dumb on their part. For your information, they only cover 165$ of extra medical expenses!

My car was a total loss and I was not at fault. Took 1 month after car getting quoted for them to give an offer, (after I called wondering what was going on) - they had system glitches. Anyway, they offered me the low side of car value. and I tried to negotiate. Once they give you an offer they cut off your rental car, even though they caused a 2-week delay by not being organized, and I have unlimited rental car coverage as it was not at fault. Customer service was rude. DO NOT USE THIS COMPANY