Intact Insurance Auto Insurance Reviews

I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.

This is the worst company I have ever been dealing with. Nobody knows what to do with my claim. For two months I have been running and collecting all the documents they need. Very much doing adjuster job and pay them for that. I am a senior disabled woman and they left me without a rental car for two months. Horrible!

As far as this better is concerned, it is better to hit a distracted cyclist or pedestrian than to make a sudden stop to avoid the accident. What is the safe thing to do when another vehicle fails to yield, even when you have the right of way? Ram them and push them off the road for failing to yield? This app will penalize you for slowing the vehicle. It is primarily interested in hard braking and rapid acceleration, even when it is the safe thing to do.

They made me install the My drive app and said I could get upto 25% discount. After 10 months of using the app, it tells me that I am beating 100% of drivers and that my driving is exemplary but my discount is only 6%. Called Intact, no valid reaponse from them. Asked for a supervisor, never called me. Stay away. This is a scam. They make you install the app to get data on you but you don't benefit from anything.

Be aware that this company charges cancellation fees of 200 bucks to disabled drivers of Ontario. I feel it's unreasonable and unfair business practice so think twice about this company before you get victimized.

I had insurance with them and needed a bill pushed back and they said they would with no problem. Then, ended up taking out the money and put me negative in my bank account. Not a good insurance company in the slightest prices are way too high. I wouldn’t recommend it to my worst enemy!

The claims adjuster contacted 3 days after the claim (stolen airbag) was reported.
-no updates, no calls/emails returned
-other representatives put you back to the adjuster - so you are going round in circles.
- The manager is yet to call me. It's been over a week.
- It has been 2 weeks - still no car.
Avoid Intact Insurance at any cost.

I have not had a claim in 21 years and Intact charges me $2000 per year. I had a scrape with a delivery truck and I have waited for over 1/2 an hour and still have not got through. The television commercials are a total lie, Intact is terrible!

Negatives though, I call them about 4 times a week professionally. A mix of adjusters extensions and calling the on-hold wait line.
The adjusters have never responded to a single email I've sent. So that is in the dozens to a hundred or so just this month. I've had one adjuster call me back from a VMail I left among dozens or hundreds as well.
Sadly the best option is the adjuster's extension, however, their pick-up rate vs. answering machine is approximately 1/12 or so attempts. Whereas the on-hold line takes up so much time it is prohibitive. I am presently on hold, hold began at 1:35 pm and it is now 3:50 pm while I'm writing this. So the holds are usually around 2 hours, and this is the worst yet at well over 2 hours so far and still waiting. The only reason I'm on hold is that I absolutely need to speak with someone and this is day 8 without getting through to anyone, which is unusual, but also awful.
1 star or less forever. I'd easily be giving this a 3 start without any improvements if they simply added a CALL BACK OPTION as many others have. Then it wouldn't be prohibitive to call the hold line since I could continue with my other business. Being unable to use my phone these past 2.5 hours is costing not only time but money in a very obvious way. I'm missing out on business.
I'll be dealing with Intact less in the future business-wise after writing this and realizing the clear abusive nature of our relationship. So now this is affecting their business and not just mine. I'll be dropping my personal policy with them tomorrow as of this writing.
TLDR: They're too big to care about their terrible customer service as well as being in the past on technology available for over a decade. Avoid them.