Intact Insurance Auto Insurance Reviews

I needed to get a letter of experience and it ended up taking 2 whole weeks to get. The first time I called they said they would get it back to me in 1-2 days. After 4 days I called again and they said they had no record of it but they would try again and it would be 1-2 days. Again after 4 days, I called and they still had no record of it.

I would tell people if your looking for insurance avoid Intact at all costs. I was in a car crash (NOT MY FAULT) rear-ended and Intact is my insurance company. They have fought me 90 % of the time. Trust me they are NOT there for you when something bad happens to you. They send you to the doctors that are paid by them just for him to say nothing wrong with you. Stop paying for therapy even though everyone says you should still be in therapy. Intact is a criminal organization. They are only in it for the money. If you're hurt in an accident they are not there for you. They will stress you out. Not pay for therapy. Not return your calls. They know every trick in the book. If you put negative feedback on their Facebook page they take it down and block you. Please avoid Intact for your sanity.

4 weeks ago my car started acting up and I took it into the dealership to find out mice had eaten wires. Initially, I was told 3 to 5 days, fast forward to 4 weeks the dealership sent in a request for 9500. Intact responded 4 weeks later with a 5500 approval. That is a 4000 dollar difference. Now I am told they will be sending out a field appraiser to confirm the damage. Why waste time, do it smartly, and have it done from the beginning. No urgency for the customer worst company I have dealt with for insurance. Please do yourself a favour and don't go through what I have to go through. I have wasted time calling arguing, lost time at work because of no car and breath talking to a company that only cares about the money. I will never recommend this joke of a company to anyone.

This is the worst company I have ever been dealing with. Nobody knows what to do with my claim. For two months I have been running and collecting all the documents they need. Very much doing adjuster job and pay them for that. I am a senior disabled woman and they left me without a rental car for two months. Horrible!

First, they never did give me clearance to rent a car, just told me I had a 2500.00 budget. But wouldn't tell me how to go about that. I ended up buying a car 2 weeks in after borrowing the shop truck for that time.
Took OVER THREE MONTHS to settle on vehicle theft, they tried to give me a small "repair/cleaning" settlement on a 2500.00 deductible, I would have had 600 to make repairs and cleaning after the deductible. They then forgot that from the start I had told them there was a topper on the truck, and after finally getting photos of the exterior damage and pointing out that the thieves had painted the aluminum rims, and body parts and removed the topper that they would write it off. Then they still insisted I pay the deductible. After speaking with (over many weeks) 5 different people, the last guy said "oh, you shouldn't have to pay the deductible, it was stolen and written off!"
Pray you don't need to make a claim. It was ridiculous how pathetic their communication was.

As far as this better is concerned, it is better to hit a distracted cyclist or pedestrian than to make a sudden stop to avoid the accident. What is the safe thing to do when another vehicle fails to yield, even when you have the right of way? Ram them and push them off the road for failing to yield? This app will penalize you for slowing the vehicle. It is primarily interested in hard braking and rapid acceleration, even when it is the safe thing to do.

I had this insurance company and when I was hit by a possible drunk driver. Basically, it was a hit-and-run accident. I was left stranded without a vehicle when I called the police when the accident occurred and they did their investigation they got back to me and said they found the vehicle responsible I had told them Intact insurance made it so difficult to make a claim even though I was a victim of a crime... The police told me that my insurance company should have gone after the company that hit me but instead, Intact insurance dropped me as a customer and got victimized again this insurance company doesn't care about its customers only their self-interest in denying claims...

The worst customer experience for both a construction home policy and changing car insurance information
On two separate occasions and both were rude and extremely unprofessional.
I’m in the process of making a change as quickly as possible for better rates and superior professionalism.

The worst insurance experience you will ever experience! I had a front-end collision when someone made a very bad U-turn. The front of my car was damaged and intern my headlight leveller sensors were cracked. They took months to get back to me and when they did they said the cracked sensors had nothing to do with the collision. Their “recommended” auto shop assured is an absolute joke! They didn’t have the proper diagnosis tools available to see what was wrong with my car and I had to bring it to the dealer to figure out which I paid out of pocket. Intact has no backbone no support and they cannot keep their promises of what they call “making your vehicle like new” I will be taking my money elsewhere!

They made me install the My drive app and said I could get upto 25% discount. After 10 months of using the app, it tells me that I am beating 100% of drivers and that my driving is exemplary but my discount is only 6%. Called Intact, no valid reaponse from them. Asked for a supervisor, never called me. Stay away. This is a scam. They make you install the app to get data on you but you don't benefit from anything.