Meloche Monnex (TD Insurance) Auto Insurance Reviews

We have five (5) policies with this company and our only complaint so far is that we cannot reach them at any of the numerous phone numbers provided. The phone calls are dropped after waiting 1/2 hour and/or the wait time is one, two or more hours, every time we call. They do not offer a call back service. I hope we never have to make a claim. I am very disappointed with the service, and I am actively looking for a new provider as I type this review.

I have been trying to contact TD insurance almost for a month, and no response at all. I don't know how many messages I need to left so they can call me back. My insurance policy is due in a few days, and they haven't sent me the details of the new policy, pink card and I have no idea if I am insured or not if they will charge me and how much. Such a bad experience.

I waited a month to have someone come and pick up my car. 2 weeks later I got my estimate. The people that are supposed to be signed to the case I never heard from them. I had a lady who took my report originally. I tried to contact her and she never got back to me after. When I called TD claims department, they explained she’s no longer taking care of my care. The least she could have done is tell me. I have been emailing and calling her she didn’t bother with me.

My car got damaged due to the recent hail storm in Calgary, I was visiting Calgary but due to the amount of delays for damage assessment, I decided to come back to Montreal hoping that someone from TD insurance will assist me. No one did anything, after a month of waiting for a call for an assessment appointment I decided to go to the nearest TD auto damage center and force for a walk-in assessment. After the assessment, I was told my car is a total loss and I got a call from an adjuster saying he will call me within 2 days to close my file and make an offer. Its been 2 weeks I didn't hear anything. I repeatedly contacted their customer service to have someone contact me, NOTHING. They changed 5 different adjusters on me without even notifying that I have a new contact. This is the most stupid insurance company and I am for sure not going back with them ever and I will make sure everyone I know never signs up with them!

I've tried calling to add a new vehicle and update existing vehicle insurance for the last 3 business days. I stayed on the line up to 2 hours with no reply. Today, I've been waiting for 3 hours and no response yet. My previous experiences with TD insurance were stellar so I wonder what happened. I will have to insure elsewhere if this isn't resolved soon. I've spoken to a competitor and got a quote while waiting on the phone with TD. (From an online TD quote, I also requested to be called, but I haven't been called back either.)

I called July 2 to put insurance on my car from storage. No option for a callback service and waited on hold for over half an hour before I assume it is now outside of office hours. Feedback: Add a callback service and/or make some of these options available through the website or app