Meloche Monnex (TD Insurance) Auto Insurance Reviews

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. I discourage others from using Meloche Monex as their insurer and I am not staying with them. I moved.
Very bad services! Awful!

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. My wife had her first accident last year in December, and I’ve had a difficult time getting a hold of our claims coordinator and no one else is willing to talk to me. The only response I get is via email, simply saying that the shop hasn’t been able to get parts and they’re sorry about the delays. I would discourage others from using Meloche Monex as their insurer and don’t think I will be staying with them after my claim is settled.

My wait time to renew my car insurance now stands at 1 hour 42 minutes and counting. Please don't tell me that wait times are longer than normal because my experience is every big company I call has long wait times but this is not normal.

I have been with them since 2000. No tickets no in-fault claims. My insurance went up 40-50%. Now they started instalment charges of 1.3% for car & 3% for house.
I called for changing policy from an existing car to a new car. Waited for 15 minutes to have someone on the phone. I was on the phone on Friday afternoon for more than 2 hours(2:14:14). The agent had no clue of what was she doing, changed my premium $ 3 times & each time came up with a higher amount & said she made a mistake. I tried to stay calm. Finally, I said do you know what are you doing? At this point, she said, " I will get a manager for you.".
I am looking for another insurance company.

Customer service wait times are 1h or longer, and don't blame COVID, it's been like that as far as I remember (probably over 3 years). Every time I call I need something it's 1-1.5 wait on the phone.
Irresponsible management. I am starting to shop around for a different insurance company and will be telling all my friends to stay away from you!

They are quick to raise rates with no claims but impossible to get a hold of on the phone. Waiting in queue for an hour now.

Trying to get through is a nightmare. I did find a trick though, if you go online and go through the process to get an online quote, at the end there is an option to have someone call you. And it works every time. They call within seconds. Apparently new potential customers get quicker attention that their long time loyal customers!!!!!

After two decades with TD MM and without any tickets or claims, they raised my auto insurance by $1,000. They believed that there had been a mistake, explained that they would re-underwrite the policy and call me back within a week. Having not heard from them I called them twice without resolution (each time you call is approximately one hour of wait time on the phone. I re-priced the policy and found equivalent coverage for $1,000 less (the price of my previous policy with TD MM) and called to cancel my policy (as well as my homeowner's policy). TD MM wanted to charge a fee of $12 to cancel my $85 to cancel my homeowner's policy. So after 20 years of insurance coverage with TD MM, an unexplained increase of $1,000 to my auto policy, unfulfilled promises to return a call with an explanation, over four hours of waiting on the phone, they believe it appropriate to charge nearly $100 in fees to terminate uncompetitive policies. Surely, there are better alternatives to TD MM.

Absolutely atrocious customer service. A simple operation as changing address should be easy.

Unfortunately, I called 5 times, waiting 30+ minutes in queue each time and not getting my problem resolved. The first 2, their computer systems were down and the agent could not help me.

I tried again a week later. I reach an agent. He gets my name and policy numbers, takes my new address, puts me on hold. I get disconnected. I call back (30 min) and I get the SAME GUY. I say "I think we got disconnected" and he says "oh yeah" and then I have IMMEDIATELY disconnected again. I call a third time (30 min), get the SAME GUY A THIRD TIME, and as soon as he hears my voice I'm disconnected. He never calls or emails back.

So I send an online request explaining the situation and asking to cancel. Usually, when you do this, someone calls you to try to keep your business. But no, they don't even care that you want out; at least they cancelled my policy on the first attempt. Stay away.

I've been with TD for 20 years but enough was enough. Ridiculous wait times for everything, add-ons that were not explained or disclosed, excuses, late renewal packages (2 days before due), rude service, and rising rates that are no longer the cheapest. Good riddance!