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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
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Very Frustrating...

by TDnomore on Sep 28, 2020
1 out of 5 stars

If I could rate them lower than 1 star I would. Tried several times by secure email and calling them only waiting forever online... and chatting on-line you wait forever as well... Terrible service!!! Maybe everyone cancelling policies due to the high increase this year. TD no more!

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Terrible customer service

by Jolo on Sep 16, 2020
1 out of 5 stars

I have been trying for months to get in touch with someone, they never pick up the phone. My insurance webpage is also another failure. There is not a simple way to communicate with them. One of my insurance will expire next week and I haven’t received my renewal package yet. My home insurance and other car insurance got a premium increase - no claims done what so ever!

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Poor customer service

by Eric T on Sep 14, 2020
1 out of 5 stars

Every time I called their customer service line I had to wait over two hours and twice in the middle of speaking with an agent I got disconnected. They have a very poor customer service and to top it off they are much more expensive than competitors. I was their customer for over 20 years and every year I noticed they increased my premiums without any accident claims. Once I called to add a new casual second driver (my daughter) to under my insurance they said my insurance would go up by $1400. That’s when I decided to shop around. I’m glad that I did cause my insurance actually went down with the competitors. Don’t waste your time or money with them.

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Terrible

by CPAnothappy on Aug 28, 2020
1 out of 5 stars

I have been a long time TD insurance customer and these guys have relished in my laziness to compare...They have been pillaging my funds for years. I finally got sick of poor service and increased fees, year and year. I have pulled everything from them and saved over $1,600 a year. I have been a claims-free client as well... Take the time and shop, stay away from TD!! Insult to injury they were giving me a discount...

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Long wait/big premium hike

by Brad M on Aug 24, 2020
1 out of 5 stars

Long wait of over 2 hours, when I finally got through I was changing from a 2008 Hyundai accent to a 2013 Kia Rio, similar cars same liability coverage, excellent driving record. They gave me a 30% increase on my premium for no explainable reason. I know people paying around the same for a new car with collision because they don't own it. Very disappointed. I will probably look for a better deal soon.

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increased with no reason

by Jha on Aug 16, 2020
1 out of 5 stars

They increase my car insurance by 30 % with no reason at all. Was trying to call them but was on hold for hours. It is impossible to talk to TD people and get any explanation of why it went up that high. So very disappointed. Might start shopping around for better car/home insurance.

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The wait music hunts my dream

by G Durand on Jul 28, 2020
1 out of 5 stars

I am a client at TD Meloche Monex for more than 10 years now. It started with my first car when I was 17, got a good price because of their partnership with different Universities and Professional organizations, etc... I also got my home insurance with them now. HOWEVER, it is now impossible to speak to someone. Client service is awful. I don't think they have anyone listening to the phone anymore...They want us to do everything through the App or Website, but sometimes, you just have to speak to someone in order to explain a specific scenario... They should get 0-star review. I had one claim once. I got hit by someone. To be fair, I was happy with the process. For my claim, I was able to speak to someone quickly. The whole investigation process was fast and they sent me to a good car body shop (in eastern Montreal), so I can't say I had a bad experience with the claim. But again, for all other stuff (e.g. explanation on price, modification to policies), getting someone on the phone is a journey! Anyway, this year they increase my insurance rate for about 30% for no reason. Of course, impossible to talk to someone for an explanation... you need to wait for days on the phone... Now the rate is not competitive anymore, I am paying more than what I would from other insurance companies for similar coverage. I decided to move on with a better insurance company.

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Never felt so undervalued

by Undervalued Customer on Jul 17, 2020
1 out of 5 stars

It was amazing to me that at a time when accidents and insurance claims, in general, must be at an all-time low, TD still justifies raising auto and home insurance premiums with no explanation. Having the TD My Advantage App is pointless as new rates are always higher and do not illustrate how/if the projected discount shown in the App is considered. But the best part is having failed to reach anyone on the phone in the evenings (two attempts with 30 min waits), I have now been on hold for over 2 hours on a weekday morning. Tying up my phone line, wasting my battery...and no end in sight. Totally defeated right now.

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Poor Client Retention

by Spencer S on May 25, 2020
3 out of 5 stars

I am young and work in the insurance industry. I am my 3rd year of being insured with no accidents, yet premiums went up on renewal. The logic behind their pricing methodology makes no sense to retain customers. Most providers would absorb any market increases for no/low-risk clients to show that the value loyalty and as there is no justification, yet the chose to increase rates anyhow. In terms of pricing for COVID, they are providing reduced rates which is great of them, however, the mandate came into effect late May and is only effective after that point in time. Most insurers would backdate this premium rebate to the date where people were no longer commuting, April 1st unless there were claims made within that period of time. While they do offer very competitive rates right off the bat, the company seriously lacks any client retention initiative.... and if you have to pay a little more for another insurer you will probably profit off of it with rate reductions for a good record in the long run.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Never sign up with TD

by Saba on May 19, 2020
1 out of 5 stars

Seriously a fraud company! I changed my address recently and I am the same postal code and still raised up the policy from 415 to 690 ...no accident no claims history at all and still jacked up the premium. Customer service rating would literally be in negative. Kept hanging up, had to call numerous times to get hold of one person. The company is trying to make their money back due to COVID 19 situation by charging ridiculous hike up on their auto insurance premium!

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