Meloche Monnex (TD Insurance) Auto Insurance Reviews

The wost customer experience in trying to connect in the industry. Also, often the "clerk" who answers may not be correct at all in their responses and frequently needs to ask a supervisor for advice.

I have been trying to cancel an insurance policy with them for over a year. Yes, that’s right. A whole year just to try to cancel a policy (and it’s still active at the time of writing this review). I have called countless times, waited on the line for many hours and sent every piece of support that they had asked for. Yes, I’m still waiting to get confirmation of the cancellation or a whiff of my money back. The best part about this is that they are well aware (and have all of the supporting information) proving that my home and auto officially have 2 different insurers because of how difficult it has been to cancel my TD one. I am not entirely sure what their agents do but I have a strong suspicion that they do not take notes during calls and actively delete emails that they receive. I have had to repeat myself a million times and had to resend documents multiple times. I’m really glad I didn’t have to file a claim with them because Lord knows I would’ve had a better chance of winning the lottery, getting struck by lightning 3 separate times and winning a Noble prize than getting anything from them.

I have been a long time TD insurance customer and these guys have relished in my laziness to compare...They have been pillaging my funds for years. I finally got sick of poor service and increased fees, year and year. I have pulled everything from them and saved over $1,600 a year. I have been a claims-free client as well... Take the time and shop, stay away from TD!! Insult to injury they were giving me a discount...

Long wait of over 2 hours, when I finally got through I was changing from a 2008 Hyundai accent to a 2013 Kia Rio, similar cars same liability coverage, excellent driving record. They gave me a 30% increase on my premium for no explainable reason. I know people paying around the same for a new car with collision because they don't own it. Very disappointed. I will probably look for a better deal soon.

Unbelievably poor customer service. Total joke. Only posting to notify people of the following: if you can't get through to customer service, try calling using VOIP (e.g. Gmail, Slack) and say you're a new customer. They prefer new business and seem to be screening numbers.

Like others, I am fed up with long hold times trying to get in touch with TD Insurance. Recently, I needed to change coverage on my car. I called 4 days in a row and gave up after an hour on hold each time. Service was okay when I finally got through but I can't waste 4 hours every time I need to make a change to my insurance. Today my daughter tried to contact TD to get insurance. She was disconnected after two hours on line. We are now contacting other companies.

I don't understand what happened to Meloche Monnex. I used to love, love them, they used to be easy to deal with. However, that is not the case anymore. Over this past week every single day, I've phoned and have been on hold for 4 hours at a time. This is unreasonable. Once I get through, the person on the line asks a few questions, and then eventually says "our system is down we can't do this or that, check back tomorrow". I just wanted to add another vehicle to my existing insurance policy. I don't understand why that's next to impossible. Also, their waiting music is extremely annoying. Please change the music. Also please hire more workers, it's apparent that they have hardly anyone to handle issues. Also, please hire tech support to deal with the constant system outages. It's getting ridiculous. I used to really vouch for Monnex, but I cannot.

My car got damaged due to the recent hail storm in Calgary, I was visiting Calgary but due to the amount of delays for damage assessment, I decided to come back to Montreal hoping that someone from TD insurance will assist me. No one did anything, after a month of waiting for a call for an assessment appointment I decided to go to the nearest TD auto damage center and force for a walk-in assessment. After the assessment, I was told my car is a total loss and I got a call from an adjuster saying he will call me within 2 days to close my file and make an offer. Its been 2 weeks I didn't hear anything. I repeatedly contacted their customer service to have someone contact me, NOTHING. They changed 5 different adjusters on me without even notifying that I have a new contact. This is the most stupid insurance company and I am for sure not going back with them ever and I will make sure everyone I know never signs up with them!

TD is quite simply the worst provider I’ve had the misfortune to deal with. They are chronically understaffed, ill-trained, and spout lies to their clients like the rest of us breathe oxygen. After the Calgary hail storm, my claim was mishandled from the word go. My rental car was forgotten, the claim was shuffled from one buffoon to the next, and my vehicle couldn’t be kept track of to save my life. TD offered little more than vague excuses and non-committal rhetoric to avoid taking responsibility for their monumental failures during this entire process. The only reason I’m not cancelling my policy before it’s termination date is to avoid giving these clowns any more money after they failed to provide the service I’ve paid for thus far. If you have any sense, please learn from my mistake and avoid this company like the proverbial plague and take your needs somewhere else. I pity the poor person who has to deal with this den of crooks and liars.

The last few times I called it took forever on hold before I got through. Today I was on hold for over 3 hours and gave up - did not get through. I also tried to sign up online in case I could make a change there - even a delay with online account activation. I have been a client for over 25 years, insure my house and currently 5 vehicles. They used to have great customer service and I had some loyalty, but now you would think they don't want to keep customers. If I find a better price I will seriously consider leaving.