Meloche Monnex (TD Insurance) Auto Insurance Reviews

Never any agents available to speak. I’ve been told multiple times they’d look into clear glitches in the app (I emailed them multiple screenshots to illustrate the glitches). No reply, no follow-up, and when I called to follow up, both times was told they had no record of this issue or any investigation into it.

I have been with them since 2000. No tickets no in-fault claims. My insurance went up 40-50%. Now they started instalment charges of 1.3% for car & 3% for house.
I called for changing policy from an existing car to a new car. Waited for 15 minutes to have someone on the phone. I was on the phone on Friday afternoon for more than 2 hours(2:14:14). The agent had no clue of what was she doing, changed my premium $ 3 times & each time came up with a higher amount & said she made a mistake. I tried to stay calm. Finally, I said do you know what are you doing? At this point, she said, " I will get a manager for you.".
I am looking for another insurance company.

Customer service wait times are 1h or longer, and don't blame COVID, it's been like that as far as I remember (probably over 3 years). Every time I call I need something it's 1-1.5 wait on the phone.
Irresponsible management. I am starting to shop around for a different insurance company and will be telling all my friends to stay away from you!

They are quick to raise rates with no claims but impossible to get a hold of on the phone. Waiting in queue for an hour now.

Trying to get through is a nightmare. I did find a trick though, if you go online and go through the process to get an online quote, at the end there is an option to have someone call you. And it works every time. They call within seconds. Apparently new potential customers get quicker attention that their long time loyal customers!!!!!

After two decades with TD MM and without any tickets or claims, they raised my auto insurance by $1,000. They believed that there had been a mistake, explained that they would re-underwrite the policy and call me back within a week. Having not heard from them I called them twice without resolution (each time you call is approximately one hour of wait time on the phone. I re-priced the policy and found equivalent coverage for $1,000 less (the price of my previous policy with TD MM) and called to cancel my policy (as well as my homeowner's policy). TD MM wanted to charge a fee of $12 to cancel my $85 to cancel my homeowner's policy. So after 20 years of insurance coverage with TD MM, an unexplained increase of $1,000 to my auto policy, unfulfilled promises to return a call with an explanation, over four hours of waiting on the phone, they believe it appropriate to charge nearly $100 in fees to terminate uncompetitive policies. Surely, there are better alternatives to TD MM.

Absolutely atrocious customer service. A simple operation as changing address should be easy.

Unfortunately, I called 5 times, waiting 30+ minutes in queue each time and not getting my problem resolved. The first 2, their computer systems were down and the agent could not help me.

I tried again a week later. I reach an agent. He gets my name and policy numbers, takes my new address, puts me on hold. I get disconnected. I call back (30 min) and I get the SAME GUY. I say "I think we got disconnected" and he says "oh yeah" and then I have IMMEDIATELY disconnected again. I call a third time (30 min), get the SAME GUY A THIRD TIME, and as soon as he hears my voice I'm disconnected. He never calls or emails back.

So I send an online request explaining the situation and asking to cancel. Usually, when you do this, someone calls you to try to keep your business. But no, they don't even care that you want out; at least they cancelled my policy on the first attempt. Stay away.

Horrible insurance company. I had them for car and home insurance. Never do business with them even if the rates seem reasonable at first.
As everyone said, wait times are ridiculous, it's by far the worst I've ever experience. Multiple times I was on hold for 1-1.5 hours, I just gave up.
They also overcharged me $900 on my car insurance, when I received the renewal documents I noticed they'd had my sister's accident on my policy. I've never had an accident. Even though they admitted it as their mistake, they would only give me $300 back of MY $900.
Also, my rates jumped significantly every year, and you can't get ahold of them to discuss it because of the disgusting wait times...

Never have dealt with a business that is so pathetic. Hours of wait times if you need to change a policy etc. For the amount of money they make, would it kill them to hire a couple more customer support reps??

Been with them for over 20 years, not impressed with their $25 late fees when they are the ones that do not answer the phone when I want to pay by credit card, been disconnected 3 or 4 times after 8 hour waits
Planning to go somewhere else, disgusting.