Meloche Monnex (TD Insurance) Auto Insurance Reviews

You deserve what happens to you if you choose them! I really cannot contact them to cancel the insurance. I have two email addresses and nobody replies. I waited once over 2 hours, once over 1.5 hours and 2-3 other times less, but nobody answered. It's a nightmare! It never happened to me in Canada on anything! STAY AWAY!

I had to spend two hours on hold to cancel my auto insurance policy with them. Worst customer service. Don't sign any policy with them. Expensive!

I tried to rate this zero stars rather than one star. But one star appears to be the lowest possibility. Our car lease expired in July 2018. We called TD Meloche Monnex to cancel our insurance before returning the car. One year later, we received a renewal notice from TD; we called them again and reminded them that this had been cancelled one year before; they said to provide proof that the lease had expired. We provided them with the lease showing the expiry date and even the inspection report when the car was returned; they indicated that they needed some mythical "end of lease" agreement, which is not a thing. Amazingly, we have again (two years later!!) just received another renewal notice - they have now continued to charge us insurance for this car for two years since our lease expired, and they still won't cancel the insurance without the mythical "end of lease" agreement!! Have just spent 2.5 hours on the phone; their agents are very polite and empathetic but their underwriting group appears to have the mandate to squeeze customers for everything they can. We used this company for 15 years. We are now cancelling all of our home and auto policies with them; we will never, ever, ever use them again. On principle, we are taking the matter above to small claims court. I would strongly advise against insurance with this company - just not worth it.

I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers.

Claim 1. Auto repair - authorized (and recommended repair shop) made multiple errors in repair. I had to go back 3 times, no support from TDMM. Claim 2. Auto repair - adjuster delayed, and then disappeared. 4 calls to customer service (45-75min hold time per call), over a 4week period, to find out adjuster left the company and no one else was assigned. By now, 1 year had expired and they would no longer fulfill the claim. Claim 3. Home Insurance. Concerns that TDMM may have changed my policy without approval. Called 4 times (with lengthy wait times) over 2 months to get more info - was told a manager would call me back with details. No call received. Finally, I called back a 5th time and got a supervisor on the phone. Claim still in process, Regardless of the outcome, will be leaving TDMM this fall. They exemplify the stereotypical insurance company with processes designed to decrease their financial obligations.

I had a claim that I called and cancelled as I found a more cost-effective alternative elsewhere. It was with utter shock I received an mail nearly 2 years later stating I owed over $700 in unpaid insurance. All my attempts to reason with TD fell on deaf ears. I provided documents showing I had active insurance elsewhere and even went as far as contacting my phone provider to get records of prior conversations I had. I wrote TD multiple times with no success. This has left me with rising deductibles with my current insurance. It truly is pathetic that companies will do anything to reap people of hard-earned income. I will do everything in my power to dissuade anyone thinking of doing business with TD to think twice, the experience is just not worth your hassle

I have never experienced a more frustrating customer experience than the one I am having with TD Meloche Monnex. I was hoping to give them a zero rating, but the lowest number of stars is one. I have tried reaching them several times over a 2-3 week period with no luck. I am now in the process of cancelling 3 auto policies, 1 house policy and 1 business policy. They are pathetic, sadly no one there will care.

Purchased a new vehicle last week and traded in an older one, and simply needed o transfer auto insurance. I am on hold for over 3 hours and still no one answering. The office opened at 8:00 am, I called at 8:03. Also tried to make the change online 6 days ago, change still pending online and now I cannot get my new vehicle today as planned. Will cancel TD insurance and go with a broker. Time is more important to me than any cost savings. Management should be fired.

2.5 hours and waiting ... is there only one person answering the phones over there? While I am on hold I am getting quotes from other providers so that when they finally answer, I can just say cancel my multiple car and home policies - thanks for valuing my time.

Do business with them if you have plenty of time to waste on hold. Average 45 mins every time you call and same old reply " due to higher call vol". I usually do not write reviews but today I have been holding the line for 2 hrs and 25 mins ( will be happy to share the screenshots) but no one picked up yet. If you don't value my time and 18 years of loyalty then you DO NOT deserve my business. Moving my business elsewhere.