Meloche Monnex (TD Insurance) Auto Insurance Reviews

Requested an amendment to my auto insurance policy via the website 3 weeks ago. They said they would confirm within 2 business days, still haven't heard anything. I've now spent over 10 hours on hold with them this week, still haven't been able to reach anyone. No option for a callback, no indication as to how long the wait might be. I will definitely not be renewing my policies (home and auto) with them again.

This is the 2nd time in two weeks I try to get through to TD Insurance. The first time, I waited for 2 1/2 hours and gave up. I'm now an hour and 11 minutes into my second attempt. So not impressed. Hire more customer service agents!

Waited over 2 hours to talk to someone on the phone, then gave up and tried an online quote. From there a quote was emailed to me with no coverage details. Waited another 2 hours to talk to someone who requested that I enter all the details (4 drivers, 4 vehicles) because he couldn’t access the previous quote. All this to find them 30% more expensive than my existing insurer. Next time I will save myself the trouble and not even try Meloche.

I recently moved to my new place and I updated my address and had my last name changed. I had to wait yesterday for almost 3 hours before someone can finally help me. I also changed the km as I am now working from home and I would not use my car for long drives anymore too! They gave me an additional $150 increase in my car insurance policy. THE WORST! I was expecting they would lower my car insurance so of course, I had to go look for someone else who can give me affordable car insurance! It really doesn't make sense.

You deserve what happens to you if you choose them! I really cannot contact them to cancel the insurance. I have two email addresses and nobody replies. I waited once over 2 hours, once over 1.5 hours and 2-3 other times less, but nobody answered. It's a nightmare! It never happened to me in Canada on anything! STAY AWAY!

I have had to wait for an hour and a half to speak with someone, today waiting 45 min to cancel an ATV policy that was $427/year, and they want to charge me $106.13 to cancel... Ridiculous, never had a claim... I'll be moving everything from them!

We have been customers of TD for years, for both car and home insurance. I just sold my old car and am buying a new one and needed to contact TD. So far I have spent over 3 hours on hold, and have sent 3 emails through their online system! This is beyond unacceptable!

They need to stop using the typical "we are experienced higher than normal call volumes" excuse and do something about their customer experience! I've been on hold for over an hour and no callback option nor an estimated wait time... They need to be held more accountable, and offer more transparency to customers... this "it is what it is" attitude is not acceptable at all.

First of all, the three times that I had to contact them, it took me at least 1 hour and 15 min waiting on the line. Second, when I signed my first-year insurance with TD they said I could download the My TD Advantage app to receive up to 25% if I have at least 1000km and a minimum of 90 days usage. I did it and I called them right away to obtain my 22% discount (as the app was displaying). At that time they told me that the discount would come only on the renewal and I would have to use the app for more than 9 months. I did it!! When I called them to renewal they mentioned that my premium was exactly the same amount as the previous year (actually the difference was one dollar). Then I asked about the app discount, they said they had already accounted for the 20% discount from the app usage and the reason was that the insurance actually increased 20% from the previous year to the current year. I did not like the answer, so I went online to price my insurance on TD online tool, I added all my information (age, years of license, the street that I live), all the same, but using another name... The online tool gave me the same rate that they said I would have to pay with the app discount. I am not gonna change the system or fight with them, I changed my insurance to another company for better pricing and I will never do TD again. My advice is DO NOT BELIEVE IN TD DISCOUNT APP TO OBTAIN DISCOUNTS FOR THE NEXT YEAR. It is fake!

So frustrating services! I can't get any help online. The car policy I paid for the whole year after 6 months they send a new bill demanding for a new increased payment.