Aviva Auto Insurance Reviews

Over 30 years with Aviva. NO claims, NO accidents, never a payment missed. On renewal, premium increased by $600.00 for no cause at all. Left for a better Co. Wish them well.

Have been insured with this company for many years, without claims! Just received a "registered letter" from them this morning requesting, sorry, demanding, that I apply to renew my auto insurance with a 5-page "inquisition application form". Apparently, this company is purging or firing good clients. Why would anyone even consider renewing with them with this kind of attitude?? Don't use Aviva or even get a quote from them.

After over 30 years of being insured with RBC, in which my rate had declined every year since 2001, Aviva took over the RBC insurance work and my rate increased within two months by $20 a month for no reason (no tickets, no violations, no claims) and no explanation. Went to another company and my rate dropped by $35 from what it had been with RBC ($55 a month from the Aviva rate).

Aviva sent a registered letter at the end of November during the postal strike wanting us to reapply for auto insurance after we had been with them for 9 years. The forms were received just before Christmas, which were 5 pages of jargon I didn't even understand. We filled them out and sent them back, they didn't receive them until January 14th...our policy expired on the 12th. When I finally got ahold of someone after 45 minutes of being on hold 3 separate times, they told me that I did not fill out the forms correctly and they would mail them back to me to fix. I told them I can't go without insurance and asked if I could have a grace period. They said no and absolutely refused to help me. Then told me if I wanted to stay with them that it would be up to 5 weeks with no insurance before it is sorted out. Their exact words were "well, if you need insurance today, then go somewhere else". All the agents I spoke with refused to let me talk to a manager and said they would put in a note on my file for one to call in roughly 5 business days. On top of all this, I have made monthly payments with them for 9 years, not once did I miss a payment. They said that because I lapsed I am deemed a "threat" for non-payment and they want a credit card number for full payment before they even reviewed a so-called new policy. My driving record is spotless, I have zero claims and this is how they treat a customer. These people need to be reported to the BBB. What a scam to jack rates. Horrible Company. Thankfully, I was able to get insurance with another company with better benefits and customer service. DO NOT USE AVIVA.

I, along with thousands of other Ontarians, have been sent the "5-page demand letter" from Aviva. They requested that I re-apply for exact same coverage I've had for 24 years without issue. I've never had an accident claim, nor a ticket. I've read the hundreds of comments from others in the same scenario. Aviva is sending out overly complicated forms that regular consumers would not know how to complete. They are asking for information that they have had for years. They give an arbitrary deadline to complete and mail back. After reading the reviews online, I decided not to take the chance and spent hours with my broker filing these out in every single detail possible. My broker sent them directly, and I also sent a hard copy via registered mail to the address provided in their letter. Aviva rejected my broker's application 3 TIMES! They also redirected the registered letter. On my brokers 4th attempt Aviva demanded a detailed explanation of why I owned 2 vehicles, demanded I put my nephew on my insurance (16 yr old that is only a G1 driver in driving school) and demanded a copy of friend's license that I lent my vehicle to ONE TIME (she even lives in a different town). They also had entered a claim on my vehicle as Third Party Liable - no claim on my record without my knowledge, with no communication with me. This should be illegal. This is a predatory practice by Aviva to all good drivers in Ontario. Everyone is saying the same story. If you qualified for accident forgiveness, expect the same letter. Not a single person I know has been able to successfully renew their policy. It's a clear "bait and switch". Aviva has refused to respond to me, or to anyone else in the same situation. Aviva must honour their "accident forgiveness" advertisement that they used to sign up their clients. They must reimburse those who they've cancelled with this fraudulent tactic.

Like the reviews below, I had a registered letter regarding my auto insurance. With no claims and no tickets, I was frustrated, so I opted to cancel my auto and home insurance. Received a letter stating cancellation, perfect. But they still took money out of my account even after cancellation and worst yet, they took double. Called in and finally was able to speak with a human, said they would refund me but will take 2 weeks. Very ticked off as I am on disability from the police force and need every penny. $471.00 out of my account when I need those funds. Cancel and they still taking funds. That's fraud. DO NOT use Aviva! I would put zero stars if it would let me.

As others have stated, I also got a registered letter in the mail explaining I had to fill out a 5-page document in order to renew my insurance. It also states my premium must be paid in full once approved and I am no longer able to do monthly instalments. What!? I have never been in an accident or made any type of claim; I have a clean driving record for 10+ years. Horrible. Been trying to reach them all day but have been put on hold for literally hours at a time. The WORST.

I recently received a registered letter that was very adversarial in tone. After 20 years of being with RBC, Aviva has sent out a 5-page form that I must complete or my insurance will be terminated. This form is not intended for consumers to fill out; it is very complicated. I have 3 vehicles worth over $80,000 with no debt, an excellent driving record with 1 speeding ticket... I've spoken to the Government Agency here in Alberta and they asked me to send all documentation to them, including the letter. I've since learned that Aviva is intentionally trying to dispose of all the customers who have 1. Free Accident coverage 2. Lower deductible for loyalty 3. Lowest rates for good driving. They are compelling these customers to leave by threatening them. Please contact Alberta Superintendent of Insurance to complain. They informed me that they can only legally ask 13 questions, and if answered cannot legally cancel your policy for Liability, but they can cancel my comprehensive. After reading how they have dealt with claims from other customers, I am likely going to change anyways.

We have been with RBC for over ten years. Now we get a letter from Aviva indicating we have to fill out a 5-page document for insurance renewal. Why? We have clean records and no claims, and forms were filled out when it was RBC insurance. Aviva states if they do not receive the documents by Jan-7-2019, they will cancel our policy. GOOD! Because we will not be renewing with this pathetic company.

We have been with RBC for over ten years. Now we get a letter from Aviva indicating we have to fill out a 5-page document for insurance renewal. Why? We have clean records and no claims, and forms were filled out when it was RBC insurance. Aviva states if they do not receive the documents by Jan-7-2019, they will cancel our policy. GOOD! Because we will not be renewing with this pathetic company.