UNDERWRITERS ARE INCOMPETENT
by CloseYourDoors on Dec 12, 2018
1 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
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(473 reviews)
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Accident Forgiveness (1)
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My first accident in 50+ years and how disappointed and frustrated I was. After booking in the claim months ahead for a small damage incident, it took two weeks for the appraiser to arrive and another two weeks for the adjuster to give the go-ahead for a very minor repair to my 5th wheel even though the insurance company was notified months ahead when the vehicle was being booked in. I got the runaround and as the old saying goes 'I can deal with honesty but have a very hard time with lies'. Everyone just kept passing the buck and made excuses why there was no action. It took a month to do a two-day repair job. I will not use Aviva again.
Been a customer with AVIVA for 10 years, clean record and suddenly one speeding ticket (45 km over) and they've cancelled my policy! They really do suck and hope they're out of here!
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After waiting for about 1h50m to speak to customer service , I found out that my insurance went up for no apparent reason !!!!
No claims for over 20 years and a clean record ....
Can someone explain why, cause hell I don't know ....
Well the increase wasn't much but still, it should be going down not up...
Well time to start looking elsewhere for my insurance needs
Unbelievable. I started with Aviva last year with the most basic insurance (home and auto) and set up auto-pay. In September I was gone to Europe to get married and there was an issue processing my payment. A few days later they tried taking payment again but it was declined. This apparently deems cancellation for non-payment, even after I offered to pay off the remainder of my year. I notified Aviva I would be gone in September but instead of calling me or emailing me, they sent a letter for cancellation that was not received until I came back from Europe. Don't deal with this company unless you want headaches, they have no communication skills and the underwriters are quick to take action without first doing due diligence on every situation. Now after a 100% perfectly clean driving and insurance record, no one will insure me without paying off the full year. Thanks for screwing over a family with 1 vehicle, an 8-month-old and second on the way. Hopefully, I get a reply if this company is somewhat decent enough.