Aviva Auto Insurance Reviews

I was hit by my neighbour. While I was in drive. They have deemed it 50/50 even though she had an obstruct to her view of my car. And because she says I hit her, but the witch is also suing for injuries. Can someone explain to me how you get injuries from backing out of a driveway. When you only have 5 feet to move?? So Obiviously she is just trying to get money from the insurance company! And it took them 6 months to tell me that it will be 50/50 and they didn't even try to fight it! They wouldn't take all the photos I had or my boyfriends statement into context, they just rolled over and said it was 50/50 so they could money off of both parties!!! Insurance companies are suppose to fight for their customers, not lay down and it!! Also I dealt with the worst customer serivce imagionable!! Once my car is fixed I am leaving this company and will tell everyone that will listen about my horrible experience I had with company.

in my first claim ever after being 17 years customer, I am on the phone for 45 minutes with the worst service ever you could have with any company. I got hit in a parking lot not my mistake at all and they will increase my insurance payment if they fixed the car. complete.....off.
simply don't do business with them. I will walk away in the first opportunity.

A foolish driver ruined some shrubs and my fence one night.
Aviva doesn't want to pay. They hired a firm specialized in claims with so many questions with the sole purpose of not paying a dime.
Worst assurance company ever. STAY AWAY.

I had a question about my bill since it was my first payment to the company and the customer service rep in the billing department was extremely unhelpful. He kept referring me to my broker and wouldn't explain the bill to me. I pray to God I don't have to call these people again!

Absolutely disgusted. I had my car broken into, smashed out the back window and stole my gym bag.
Total value- Window replaced was $720, Gab contents with make-up bag- $800.
Both car and home insurance with Aviva- but because they deem them separate claims, deductible had to be paid on both, $250 for car and $500 for home, so a total deductible of $750 for $1500 worth of stuff.....
When I asked around to other insurance companies, I was told that in this case with a double claim from a single incident, they 99% of the time charge you the higher of the two deductibles... this makes sense to me.

Also, the worst part was.... I made the claim and was told that an adjuster would contact me within 24-48 hours.... after at least 5 calls and over 2 weeks later I finally was able to talk to an adjuster who told me, my car claim has been processed but my bag claim has been denied as it is not covered through my car insurance and I have to submit a separate claim?????? I asked why I had not been contacted??? I lost it.... I told them I am aware they are different claims, but how can you not handle them both at the same time????? And why did all this go ahead without even having a conversation with me??

Absolutely useless insurance company and a rip off.... I have never in my life made a claim, but this company will not see another penny from me!! RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was in a car accident, I was hit by a driver with no insurance at a stop sign. He totaled my car. They had me a rental the very next morning ( that was the ONLY good part) I had a mazda 6 with nothing wrong with it ( other than the back wheel frame was starting to rust) I had 700$ brand new tires on it not even 2 months old.. They took 2 weeks to tell me they would offer my 1900$ for the car in total ( complete rip off, I had 5 appraisers tell me I could have sold that car for an easy 6000$) They informed me that they would cover the rental for 3 days after the offer. I told them that I didn't feel the offer was fair, and they said the rental would need to be returned regardless if I accepted or not because they gave me the offer.. So with work, 3 year old, 2 adults,1 person income..I was forced into taking the money... Told me I would have the cheque in 5 business days..... Well lord and behold.. a week and a half passes.. No cheque? Called in, "sorry, there was misconfusion and the cheque only got mailed yesturday".. So had to return the rental.. And took 3 weeks and 4 days in total to get the cheque... Horrible..
I was without a car for a FULL month.. I requested my mays payment back for paying for a month with no car... In short. They basically told me to bad so sad, screw you. I told them when the renew policy comes up I would not be renewing.. Their response to that was. " That's your decision"...
Injury claim was presented which I accepted ( only took A little over 2 months for them to make an offer)... Its now been a week, and still no cheque.. emailed them and "oops sorry, could take another 5 buisness days".
I requested it to go direct deposit into my account. They said "that is not an option we have".. Well jeeze. They sure don't mind taking my money out of my account directly.. But wont put it in directly..?

I'm still waiting on a lady to get back to me about loss of wages, medication cost, therapy.. The lady handling my claim emailed me.. I emailed her back with a bunch of questions.. And its been over a month and numerous emails.. And no response..
AVOID Aviva at all cost. Come September I will be switching for sure. 6 years with this company with no issues. 1 care accident and this is the service they give.

We had our vehicle written off after a 'not at fault' accident. Aviva was very quick get us to return the rental vehicle that was promised to us with no limit on time.
They told us the amount they were covering to pay for our vehicle and that it was in the mail, so therefore return the rental. 8 days later no cheque (no rental anymore) and when we contacted them they said we did not say it was mailed yet and we just mailed it yesterday. BIG FAT LIE.
During these eight days I scrambled to find a new vehicle and eventually did but when it came time to buy it....no cheque still. The rude woman from Aviva came up with more mumbo jumbo as to why the cheque was not there and also implied that I was being somewhat of a pest. Bye bye Aviva...never again.

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.

We have a $13000 claim for windstorm damage, and have been dealing with claims and ombudsman office at Aviva Elite for 10 months. Every expert who has inspected the RV - except Aviva's appraiser - agrees the damage is from outside impact and should be a covered claim. Aviva's appraiser blames the manufacturer for a defect of some kind!
Finally 2 months ago they agreed to partial coverage. We will need to go to mediation on the balance.

So, we got 2 estimates for repairing the partial coverage they agreed too - guess what, here we are 2 months later pushing for approval on the estimates so we can get the work done.

Terrible customer service! They have tried everything imaginable to delay and deny the claim.

We would rate them less than 1 star if we could.

Stay away from Aviva coverage on your RV's

Horrendous insurance company. The customer support spoke nothing but incomprehensible, nonsensical gibberish which, roughly translated, consisted of excuses for their terrible and illogical behaviour. They also bill me without warning and long before they're supposed to, and on top of that, they constantly find new ways to, again, rip me off. My rate spiked for no reason at all, for starters. Do yourself a favour and avoid Aviva at all costs.