Car Insurance Reviews

Aviva Auto Insurance Reviews

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(473 reviews)
Aviva
1.3 out of 5 stars:
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Terrible

by Marabear on Mar 20, 2017
1 out of 5 stars

I've only been with this company for a month and a half my car payment is $137.97 and in this month and a half they have taken $426 dollars out of my bank account. Unauthorized payments. Then on the phone the representative said they may not be able to refund my money that they were unauthorized to take. I am livid. And if anyone needs insurance stay away from Sharp and Aviva Insurance!

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deny coverage

by ahmed on Mar 5, 2017
1 out of 5 stars

One of the top biggest scam company on the universe, worst customer service by hiring also crocks agents to investigations. No trust in customers whatsoever. Insurance companies are supposed to treat policy holders with utmost good faith but them they have utmost bad faith. Just briefly, I have a damaged boat that is covered under any type of collision and they spent over 6 months to tell me that I didn't have insurance coverage because i didn't provide an appraisal for my boat at the time when I insured it. My broker said to me that since your boat is not older than 20 years, so that they shouldn't have asked for one. I know that they are playing me those crooks. The comments on this website and other web pages appear to be real experience of innocent people like me and you. I won't stop watch this happening to my boat which is worth over $30,000 dollar and I'm going to sue this company. They deny coverage to almost anyone they want to and they hope that they get away with it. I encourage anyone who has a problem like me to hire a paralegal for less cost and FIGHT them. Don't leave them alone because this company should really close down and not to operate anymore because it doesn't serve the consumers fairly. I paid them insurance premiums for 5 months and at the end they just returned all the premium saying I didn't have coverage, seriously!!!!

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Worst run around company

by Pissed off client on Apr 6, 2016
1 out of 5 stars

My wife and I have had insurance with Aviva for only 6 weeks so far, and they are trying to tell us that we need to pay them 1500$ for 4 months ahead of time. I agreed on a certain price and they emailed me a bill saying 1 double payment and after that, it would be the regular agreed price. Had the agreed amount in my bank account waiting for them to withdraw at any time. I took my wife out for our anniversary, had a 100$ dinner bill. I tried to debt it thinking I had money in my account. But they seemed to have taken twice as much as my regular premium again. Without my knowledge of that, I had to call my mother to borrow money to pay for my dinner. All because they wanted to take out 4 months worth of premium in 1 month. Then I agreed to a 12-month term payment of a certain amount, not to mention they quoted me on and sent papers on my billing schedule in the mail and online. They told me that one of the brokerage employees didn't ask the manager if she could do that, but then I did an online quote and then called and gave another employee all my information. I have a clean driving record. Nothing at all, not even a ticket. The man on the phone told me that it was one payment a month not 2 double payments for 2 months in a row. And as of right now they sent me a different email with different prices. They don't know what they're doing when it comes to honouring 1 price. They're a headache and give too many runarounds. I'm not buying you a steak dinner, I'm trying to insure my vehicles!

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InsuranceCo gives a damn to it

by Voiceless on Mar 31, 2016
1 out of 5 stars

We can write on and on, but insurance company gives a damn to it...mafia supported by political lobby. The only solution if public has a representative on when insurance act is made in effect. Public representation on insurance policy making is the only solution.We can restrict the following anomalies like: a) No at-fault forgiveness for a new driver for six years. b) Insurance record affected for six years irrespective of nature of the accidents...even as minor as a dent to the car...The insurance premium will skyrocket if you try to move out of your current insurance provider even if you are covered for first fault forgiveness. c) No control on the premium increase.15% to 200% increase as sighted in this comments blog. d) Start your own petition online and let people favour it Ontario-wide/ Canada-wide.

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Satisfied

by Cinder on Jun 2, 2015
4 out of 5 stars

There are a lot of negative reviews on here so I wanted to share mine. I was hit by another driver who ran a red light and my car was totaled. I only had the car for 4 months and Aviva had been my insurance company for less than a month at the time of the accident. I was concerned I would not receive a fair settlement because of this, but I have to say that my experience in dealing with Aviva was quite positive. My insurance adjuster was very helpful and always returned phone calls. I did have to follow up a few times to see how my claim was progressing, but in the end I was satisfied with the settlement price they offered. I will continue to use Aviva as my insurance company.

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My Claim Experience

by Dee on Dec 30, 2014
4.5 out of 5 stars

the beginning of my claim was a bit rocky and stressful I must admit. First off the adjuster I had in the beginning did not help whatsoever playing phone tag and was actually quite rude. After speaking to adjuster after adjuster, I finally got the right information, which was to basically I wasn't at fault during the incident. But based on the fact that I was not involved in the accident seemed to complicate things a lot that caused unnecessary stress. In the end all they asked for was a few documents I needed to obtain and then pass on to them. After that the process was quicker than I thought, the remedy I was offered was quite outstanding as I did not expect it. Usually from what I know there's a bargain process but to my surprise I didn't have to. So therefore Ive had a positive experience with Aviva. I'd like to personally thank Diane Clark for her excellent customer service and professionalism.

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Auto and Home - Very Happy

by Calgary Purchaser on Dec 22, 2014
5 out of 5 stars

I have had auto & home insurance with Aviva for a couple of years now and their prices and customer service are far better than any of my prior insurance carriers. I have found several of my neighbours are also insured with Aviva and they are all equally happy.

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