Aviva Auto Insurance Reviews

Aviva is the worst Insurance company, especially the adjuster! I had a claim, and they gave me such a hard time! They wanted my phone's records before they can release my total loss settlement!

My son had an accident in Detroit on his way to cross back to Windsor.
Aviva assigned the claim to a third-party company (Sedgwick).
The adjuster did nothing but stalled the process every chance he got.
The first Michigan repair estimate was saying total loss with cist of repairs approximately 17k USD.
The estimate was converted in Canada for 17k CAN (and repairable)!
After arguing with the adjusting company finally the car was brought to Canada and following the reinspection of an Aviva, the appraiser has deemed a total loss ( a month and a half after the accident).
The settlement offer was fair and my son accepted but when he called the insurance company ( RBC insurance/Aviva )
He was offered a quote of 445 per month up from 249 before the accident.
This is despite the fact my son was not at fault and moreover he had accident forgiveness in his policy.
Therefore he shopped around and switched insurance companies
we (my wife and I) will do the same next year at renewal and will move auto and home somewhere else from Aviva.
They are awful to deal with them! Long wait times on the phone mean the attitude of unprofessional agents etc...

My husband was in an accident with an illegally parked vehicle with no markings and it totalled our vehicle and my husband is the superman so he crawled away and Aviva said he was at fault under the FDR sec170.1 but I did more research and found sec170.2 and he is not at fault but they wouldn’t budge so took it to the ombudsman and he pretty much said prove it... So we got the officer to write something and he did kinda (joke) that wasn’t good enough so we posted online and a witness came forward and that wasn’t good enough then we found out there is a second page to the accident report that shows the t/p over the white line parked and that still wasn’t good enough. I wish I could find a lawyer to make an example out of Aviva, RBC and the OPP!!! I would give them all the money they got and only take enough to buy another vehicle that’s how much I hate them! If my son and I were in the vehicle we would be dead! Ongoing since December 17-2019 and they are the most expensive! I would not recommend ever!