Aviva Auto Insurance Reviews

My wife had a very traumatic car accident in which another driver ran a red light. Our 5 day old vehicle was subsequently written off. The adjuster assigned to the claim was horrible and outright lied to us throughout the process. After harassing Aviva to move the claim along, we were offered $7,000 less than we paid for the vehicle - standard insurance 101 practice. As a result, I wrote a lengthy email and cc'd everyone I could at Aviva. Not surprisingly, I immediately received a call advising the first offer was the result of a 'mathematical error' (aka fishing expedition). Long story short, we finally received the full value of our 5 day old car, for a zero fault accident, after Aviva lied to us, stalled the claim and low balled the offer. I now truly understand why no one likes insurance companies.

I am reading all these, and I am pulling my hair. why didn't I read these before, all TRUE, or seems TRUE, or going to be TRUE.

I am in Canada, and just learned that RBC sold its insurance business to Aviva.

I feel sorry for you, and for myself, that no doubt, I am going to have the same nightmare. My first conversation with adjuster today, verbally offered me 24k for my super mint MDX ELITE 2011 with low mileage, that you hardly find at 28k. And when i said wow, that is too low, she threatened me that she will pull out rental as of today. BECAUSE SHE MADE AN OFFER. this is just 7 days past accident!!!

So, that is nice business, offer a low value, and pull the rental if customer doesn't accept. Put pressure on a family who got in accident and lost their primary car. I didn't know this is how insurance suppose to work!!!

I will try to keep this brief. No adjuster contacted me for three working days after I phoned immediately (during working hours) from the accident. The body shop and towing compound sought out me over the next several days because they were not getting information to proceed from AVIVA. The body shop contacted me for approval of repairs while AVIVA failed to inform me of any progress (they had been debating write off versus repair). I contacted AVIVA for information. The adjuster eventually (several days later) told me that although extensive damage that the car was repairable because the damage was less than 70% of the value of the car. I pointed out that, with simple math and the value and damage figures they provided to me, the damage exceeded 75% of the value, without regard to the 20% contingency that the repairs might grow by because the extent of repairs was hidden. The response was to up the valuation of my car by $6000 to make the math work. I requested a supervisor because nothing made sense and because the adjuster was bulling me into accepting their terms and if I didn't agree immediately to their terms I must assume immediate possession of vehicle including charges to remove from body shop and expenses to date and accept a cheque that would not cover repairs. The supervisor the adjuster handed me over to (by my request) turned out to be just another adjuster but fooled me until after I was beaten and agreed to AVIVAs terms. All of this happened when the other parties insurance accepted full blame and costs from the start. You never know how good your insurance is until you submit a claim!

How do these guys calculate their cancellation fees? Apparently it is going to cost me $900 to cancel my policy with them. I have the right to cancel my policy at any given time and these extremely unreasonable fees were not stated in the paperwork given to me at the time of renewal. I have been a loyal customer since I was 18 and this is how I am being treated? I also have never had an accident or placed any claims. How about instead of the $900 I pay them $100 and we can both go our separate ways? This feels like a bad break up.

The worst insurance company ever. Very rude adjusters, keep denying my benefits while I have proves from many doctors, the only thing the care for is taking your money. But when it goes the other way around, they don't want to spend a penny. I believe the insurance system is there because when you get in a disability, there's somebody is going to take care of you. Not to make your condition worse. An honest advice, stay away from these robbers, and find a company that cares.

I cancelled my auto insurance with them. The representative at the broker's office told me that I'll get some refund. When I called them, they told me they have penalized me to cancel the insurance. Instead of refund, I owe them some money. If there was a penalty to cancel the insurance, why the representative did not educate me on that. The customer service was the worst. They don't listen to their clients at all.

I was hit by my neighbour. While I was in drive. They have deemed it 50/50 even though she had an obstruct to her view of my car. And because she says I hit her, but the witch is also suing for injuries. Can someone explain to me how you get injuries from backing out of a driveway. When you only have 5 feet to move?? So Obiviously she is just trying to get money from the insurance company! And it took them 6 months to tell me that it will be 50/50 and they didn't even try to fight it! They wouldn't take all the photos I had or my boyfriends statement into context, they just rolled over and said it was 50/50 so they could money off of both parties!!! Insurance companies are suppose to fight for their customers, not lay down and it!! Also I dealt with the worst customer serivce imagionable!! Once my car is fixed I am leaving this company and will tell everyone that will listen about my horrible experience I had with company.

A foolish driver ruined some shrubs and my fence one night.
Aviva doesn't want to pay. They hired a firm specialized in claims with so many questions with the sole purpose of not paying a dime.
Worst assurance company ever. STAY AWAY.

I had a question about my bill since it was my first payment to the company and the customer service rep in the billing department was extremely unhelpful. He kept referring me to my broker and wouldn't explain the bill to me. I pray to God I don't have to call these people again!

Absolutely disgusted. I had my car broken into, smashed out the back window and stole my gym bag.
Total value- Window replaced was $720, Gab contents with make-up bag- $800.
Both car and home insurance with Aviva- but because they deem them separate claims, deductible had to be paid on both, $250 for car and $500 for home, so a total deductible of $750 for $1500 worth of stuff.....
When I asked around to other insurance companies, I was told that in this case with a double claim from a single incident, they 99% of the time charge you the higher of the two deductibles... this makes sense to me.

Also, the worst part was.... I made the claim and was told that an adjuster would contact me within 24-48 hours.... after at least 5 calls and over 2 weeks later I finally was able to talk to an adjuster who told me, my car claim has been processed but my bag claim has been denied as it is not covered through my car insurance and I have to submit a separate claim?????? I asked why I had not been contacted??? I lost it.... I told them I am aware they are different claims, but how can you not handle them both at the same time????? And why did all this go ahead without even having a conversation with me??

Absolutely useless insurance company and a rip off.... I have never in my life made a claim, but this company will not see another penny from me!! RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!