Aviva Auto Insurance Reviews

I have been with Aviva for 5+ years and I have had no tickets with only 1 not at fault accident 3 years ago. Our family was going through a really rough time last year and three of my payments bounced, but I always called back the next day to pay. Because this happened 3 times throughout the year (always paid the next day) they cancelled my policy through the mail. When asked if I could just pay the remaining all upfront they said no, you need to find another company. I’m left with now paying double for my insurance at another company. The way I was talked to and treated I felt very inhuman, not cared for or understood. They treat you like a number, not a human who may be going through a difficult time. Very disappointing.

I didn’t listen to the reviews and that was a huge mistake. Should be zero stars. Think you’ll save money with AVIVA? You won’t. Customer service representative tells you one thing and approves you for a tow, then a year later AVIVA sends a bill saying they won’t cover it. But not to you. Nope, you’ll get your first inkling when you get a letter from a collection agency. Total rip-off company. Do not insure with them! Protect yourself from being abused. Better to have no insurance then AVIVA.

Been a customer for over 3 years, spent almost $5000 with them to insure my truck. No accidents, no claims, always paid monthly on time, 9-star driver rating. Receive letter (which is registered for some reason) without thanking me for being a customer saying your renewal will expire, you will have to fill out a form otherwise we will not renew you, and you will have to pay an annual lump sum. The quote was an extra $600/year. No thank you - will not use again and would urge others not to either.

This company is the most disgusting, money-grabbing, a capitalistic company I have ever dealt with. My daughter gets in a multi-vehicle accident where the vehicle behind her was smashed into by a distracted driver and forced into her but is found 50% at fault for hitting the vehicle in front because they were moving and she was too close. How do I know this? She was told this 30 seconds into the claim call. Nice way to start the call. Your rates are going to go up. In the next 5 min of the call, they have already written the car off and were ready to send her a cheque. All she had to do was accept their finalization of the claim. The car still sitting in a heap outside the ambulance. No police report and the adjuster not even looking at the car. That's dodgy to start with. We are now in week three. They offered half the deductible and $300 for tires of a $1200 winter tire package. $300 dollars for rubber. That's $66 per tire before tax. LOL, not in Canada! They want my daughter to provide a breakdown of the cost of tires or 2-3 quotes from online. Uh, no. That's your job. Oh wait, you didn't even look at the car, so you wouldn't know. That is sheer laziness and incompetent. At this point, we are waiting for the Claims Manager to explain to me the fault in accidents. This should be interesting. My mortgage is coming due in the next month! Stay away from Aviva, especially as a new driver. Cheap insurance means a cheaper service.

If you have an automobile claim be prepared for Aviva to offer you 50% of the value of comparable vehicles. I thought that the idea of having an insurance policy was so that you would be put back into the position you were in at the time of the loss. This is not so in the case with Aviva who offered me far less for my written-off vehicle (100% not my fault) than I could actually replace it for. The net result being I am now without a vehicle and I'm in a dispute with Aviva which I'm certain will not be resolved any time soon. I would not recommend Aviva to anybody, in fact, I've warned many people about my thoroughly unpleasant experience with Aviva.

I've been with them for 3 years. Last year my bank did a mistake with my credit card and I even didn't know. I received a new card but the payment was already declined for Aviva. I called them and they said that I lost my premium and I need to pay $50 fees for late payment. I sent the proof from the bank and, right... THEY NEVER ACCEPTED. All were AUTO payments! So I did it anyway because I had to drive that day... My luck to call and check for my plates. So I paid the downpayment first and last month and this year, they charged me the last month with the new increased amount!!! The last month was paid already and they charged me again but with the amount from the future policy! Aviva is just scammers! I had 2 Europeans from customer support. They were amazing, old guys. The rest... so sad!! bad service!!! Also, The insurance this year with $470 more for... what? I never had an accident, claim or ticket in 14 years of driving!

I’ve had RBC auto insurance (underwritten by Aviva) for at least 6 years now. I chose this because I banked with RBC. Figured there would be some loyalty rewards. Fast forward 6 years to today. I’ve never claimed an accident or anything at all. Not for auto. For home. For life. For anything. I’ve just systematically been paying my premiums. Out of the blue, they tell me my policy will be cancelled 10/01/19 because I never filled out an application that was never received. They let me worry about coverage for days before confirm that I was still covered until they had reviewed my application. Almost a month later, 10/30/19, I get another letter saying I had $1890 past due. This coincidentally is my annual premium amount. I called customer service to inquire what this is about, as for my tenure as a client, I’ve always paid monthly. Auto withdrawals never skipped a beat. Now the guy who takes my call informs me that this is a new law. Everyone in AB must pay annually. I asked, can I maybe pay half now. And half in two weeks when I get paid? Nope. No way around it. Must pay in full by 11/04/19 or my policy is cancelled. Asked if this was regarding some new legislation being passed (given we just had a provincial election not too long ago, and a federal one a few weeks ago). Guy then fesses up, says it’s a new policy Aviva under RBC is enforcing. I ask him then, to see what other policies I have active. And word for word he tells me, “ there are over 25 pages with people with the same last name as yours. And you want me to find you?” At this point, I was shocked. 1. Have you not already pulled my account? 2. If so, do it again. Use my first and last name.DOB, address, number etc. He then repeated himself. And I replied with “so you’re saying that it is beyond you and your scope of work to search for any policies I am currently still paying for? Answer carefully because I know this is recorded”. He then quickly finds the knowledge to search. And abruptly tries to transfer me to someone else. I told him never mind. As he’s been enough help for me today. I end the call and call another insurance. They’re more than happy to help me. They’re more than happy to get my business. All that, and guess what, even saves me $200 annually. I call RBC back to cancel. And this new representative tells me there is a cancellation fee for cancelling midterm. I argue and say, I would love to have had continued my policy. But you’re asking for a large amount of money, and the time frame of less than two weeks is ridiculous. Not to mention, the audacity of strong-arming me do this without any warning or notice. They told me I had to pay for the one month over coverage for the month of October. I was covered it never got width drawn. So I agreed to this payment. But then they tried to tack on a random $283 charge on top of the $167 premium for the month. I asked for a cost break down. On where they’re pulling this cancellation fee. And she told me it’s because I’m cancelling. Ironically, I’m only cancelling because they backed me into a corner. Either I had to fork up over almost $2000 and if I didn’t want to oh that right away then my conciliation prize was the cancellation fee? Not today RBC. I argued a bit more. And they decided to waive the cancellation fee. Long story short, RBC insurance. And Aviva, the underwriter, are crooks through and through. I warn anyone reading this. Beware.

Cancelled my policy and they're charging me for the time it took them to do it. When I called to see if they would fix this they told me not a chance. That was my problem. Thanks for all your help and support Aviva. I will never use you again or recommend you to anyone!

Don't use Aviva insurance. Very unprofessional and terrible customer service! I've been with Aviva insurance for about 6 months now. When I signed up with my visa debit card, just like I did with my last car insurance company, I also pay several other bills without any issue. Well, in August I couldn't figure out why my payment hadn't been taken out on the 16th. So I waited a few days thinking they are just late taking my payment out. So on August 20th, I called to find out why it wasn't taken out yet. The guy says it's against their policy to accept Visa Debit they needed my checking account info. I said that everything was fine, however, I disputed my 50$ NSF fee. Because I had the funds in my account and it was their mistake to not inform me that they don't accept Visa Debit when I started the account. So he said he'd wave the 50$ fee. So in September, I called to give them a change of address and give them my bank info. The agent informed me that my policy would be an extra 500$, which is ridiculous, to begin with, but I agreed. As far as I'm concerned that's a verbal contract. I get my new policy today and it's a 546$ increase. That's an extra 46$ more than I agreed to. Continuing with that 2nd agent, at the end of the call she told me my amount owing for September was 50$ more than usual. Without getting a chance to respond, she hung up. So I called back immediately, realizing the mistake. The first 2 calls I got through to an agent in less than 20 min. I waited an hour before I could speak to the next agent. So, they've obviously flagged my number now. Anyways, I finally talk to an agent and informs me that I still have the NSF fee from August. She tells me they can only way to wave the NSF fee if I show the bank documents. She didn't give me an email address or anything to send the bank documents. Something the first representative should have said to me in August and it would have been dealt with. Being very frustrated now, I asked to speak to a manager to straighten this out. She informs me that she doesn't have a manager available. I said to her I pay good money for your services and it's unprofessional not to have someone to deal with this. She said the only thing she could do is make a note and have her manager call me back. Being a Friday Monday was the soonest I could get a callback. Monday was when my insurance was due. So I ended up paying the 50$ fee. Waited all week for a callback. I had one voicemail that I couldn't understand, which must have been them. So today I got my new policy in the mail with the extra 46$ added to my policy and still having paid the extra 50$ last month. So, I called today to deal with it again. Another one hour wait on hold. As soon as I get an agent, I insisted that I speak to a manager. Apparently, the manager isn't available again. The agent I was speaking to was one of the most condescending people I've ever spoken to. Spoke to him for about 30min. By the end of our conversation, he was literally mocking me. I worked in customer service and sales for a couple of years. I know my rights as a consumer. If it was anyone else besides the insurance company I would be compensated with free services. Which I've done several times in the past! Not to mention I would have been fired on the spot if I talked to anyone like that. If someone knows a good place where I can post this I would really appreciate it. This kind of customers service should not be tolerated.

Been with them for 3 years (and it is my first time having insurance) I never had a late payment, and haven’t caused an accident. May of 2018 I had someone sideswipe me, who was late getting in the lane, didn’t check their blind spot, didn't even use their blinker... swiped me so hard! My front passenger wheel was ON THE CURB. The police report was made, and I had 3 witnesses. 4 months later I get a letter in the mail saying due to a faulty accident my policy will not be renewed (a few weeks before I got my brand new car and was upgrading to full coverage) I had fought with them as it was nowhere’s near my fault. (The lady had lied in her claim and said I reared ended her when the damage was on the SIDE of my car) After about a month the claim was changed to 50/50 because it involved lane switching? That was the stupidest thing I’ve ever heard when I was clearly beside her when she attempted to switch over in the lane. (It also happen at an intersection, right turning lane, as soon as the right lane opened, I had gotten into the lane. She crossed over a solid white line and hit me) Aviva said that they still can’t renew my policy after it was changed to 50/50 so I had to switch. All of this caused my insurance to sky rocket! Save yourself the headache! They are good when you don’t need anything from them, but the moment you do, they are literally useless. They don’t care about their customers, I felt mistreated and not listen to, and brushed off. I will never have good things to say about them and all my friends and family have been warned, who has also warned others. If I could give zero stars I would. Not even worthy enough to have the one. Now with Customer Service. I was transferred all around before I actually got to the right person. For a while, I never heard back from anyone, and nobody could give me any answers on anything. And Everyone was so unpleasant to speak with besides one gentleman, who I think understood how I was feeling, and he tried his best to renew my policy.