Aviva Auto Insurance Reviews

If you store your prized possession in the winter, be prepared to lose money with AVIVA. They will not rebate any residual premium when you drop your collision coverage. Instead, they will hold it (and make interest on it) until you reinstate collision coverage again. A total RIP-OFF.

DO NOT get automobile insurance with this company. You will regret it. Got rear-ended by a distracted driver. The accident was witnessed by an OPP. The vehicle was totalled. Aviva made my life a living hell and my nightmares worse. Yes, I had full coverage. I was out of pocket $7000 difference on my vehicle and had to pay rental coverage to find a vehicle. They ended my rental coverage right after the payment was delivered which was not enough to cover what was owed on my vehicle. WORST EXPERIENCE EVER.

No wonder they have a poor rating. Since the beginning of the claim process, they didn’t give us reassurance or support. The adjuster that we dealt with was unreliable, we had to chase her and call her regarding the claim. When we spoke to her, she told us that we’re approved, we are at no fault, therefore, the insurance would cover it. We have nothing to worry about. That’s what she said. She did not even discuss the deductible in this case. It took about a month and a half before we got the car to the shop because they’re waiting for the approval of the insurance. So we had to chase her down again. The communication with her was horrible. Then, after my car was all fixed, the shop was asking us for $1000 deductible as per my policy. Now, I understand my policy but we were confirmed by the Aviva adjuster that we are not at fault. The shop and two new adjusters kept calling us to pay as if we are going to run away, even left what sounds like a harassing voicemail. I PAY MY MONTHLY FEES ON TIME!!! When I called the adjuster many times, left a voicemail, she did not even call us back! Not one single phone call from her. We called the customer service of Aviva and no one can explain as to why the deductible applies. We are just asking for clarification because I don’t think no one in their right mind would pay $1000 right away without knowing why. It turns out that since the beginning we were already rated as at fault. We called the ombudsman and of course, they didn’t do a damn thing!! We have no problem paying the deductible if at least they have told us earlier or at the beginning of the process. We could have at least presented that we are not at fault. The communication was not very clear, they kept passing us from one person to another. The adjuster that we initially dealt with was nowhere to be found. We’re paying the insurance so that when accidents happen, there would be a little bit of relief knowing that they will back you up or support you. No, they just take your money and expect you drown. Vultures! So if you’re looking for a reliable insurance, find somewhere else. You wouldn’t find it at Aviva. All they do is take your monthly payment and left you dry and figure it out yourself. Very rude people, they don’t even pretend to listen.

We bought a new car and just wanted to change the insurance over. Three hours later being grilled with questions and being put on hold 8 times, then being told I would have to go into an RBC bank to give them even more money because this is a new policy. The gauging, the frustrating experience, I do not recommend this insurance company

Been with them for years, inquired why no new cards. They dropped me no notice because of 2 accidents, first one was me 3yrs ago hitting black ice and going into oncoming traffic. 2nd was my son: he took the car during the night. I received a call: the car was totalled - he hit a tree. He had a C spine fracture, he was charged with taking my car and required to pay damages, still disabled he hasn't started yet. It's hard enough to go through that with a company leaving you high and dry. I will never forget this or recommend them.

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.

Worst company to get insurance with. I updated my credit card for both property and auto monthly deduction, they updated it for property but never updated for auto and kept charging the previous card and then cancelled my policy on payment after hours-long multiple calls, transfer from department to another and waiting on hold for hours. They asked me to pay the backlog once, which I did. Still, they never reinstated my policy and offered me a new one with double rate ..and still, my history is scarred by CANCELLATION DUE TO NON-PAYMENT which was actually CANCELLATION DUE TO NON-CHARGING but they don’t hold any responsibility for their lack of update on my provided account. Very improper and unprofessional .. I guess they don’t care about customers at all, all they think about is money-making ...worst experience

Was with RBC insurance before they partnered for Aviva. I have been with them for over 8 years give or take. Called to have my insurance policy switched to driveway coverage after deciding not to fix it since it wouldn't be worth it. My payment went through the day before for service I was not using, so I asked them to backdate it - something that RBC did in the past. They said they would not do it, so I asked to speak to a supervisor. I couldn't believe my ears when they told me it would be a 4-5 week wait to get a call back from a supervisor. I have never heard of such horrendous service. I can understand 4-5 days but more than a month proves this company is incompetent and does not care about its' customers. I then said I wanted to cancel my service and they said it would be a months premium. After 8 plus years with this company, this is the last straw. Just a warning: pls, do not give this company your hard-earned money because they will not take care of you. I speak from experience as I also had an accident a year earlier that was not my fault and they gave me the runaround for 2 months. Come to find out they removed my claim advisor from my account, so no one was looking into it after being told time and time again it was being handled. Just warning, this company is incompetent and they are liars and thieves. Save yourself the headache and frustration. The company needs to be shut down and its board should go to jail.

I’m waiting for more than 2 months now for the refund of my overpayments and letter of experience... Wrote more than 10 emails to my insurance broker and Aviva - No response.

Just as the title says - I was rear-ended twice in two months last year, not at fault. My adjuster kept disappearing, and ended up sending me confidential emails containing personal information of another client! Irresponsible handling of confidential information is a major red flag. I've had to chase them down in order to receive refunds for my child's car seat, which needed to be replaced each time. It's been almost a year since the first accident, and I am still waiting to receive a refund for the deductible I paid (even though it was not my fault, I was rear-ended). I can't express my frustration enough.