Aviva Auto Insurance Reviews

So Aviva cancelled my home insurance because they wouldn't insure a home with a business, then a few months later when I wanted to cancel my auto insurance, they charged me a $200 fee! So they cancel on me, and I have to pay a fee to get out of the contract? Crooks!

Aviva auto insurance is one of the worst insurance I have ever seen in my life. A bunch of idiots are running the insurance company. Their main aim is to ditch the customers in all aspects and always want to screw the customers keeping notes. Which they usually do. For me, they left a note in my license history that I was involved an at-fault accident. Even though I went to the court and I won the case, they didn't remove it. So when I called them and enquire about the issue, they are not willing to listen to anything and told me that they don't care about the court and they have their own policies how to suck money from the customer.

I would never anymore recommend Aviva insurance company. They are cutting down all settlements after car accident benefits and they don't care about their customers.

Noticed on my automatic billing from my credit card that I was double billed from Aviva insurance. I phoned them and wasted my time to find out that after having insurance with them for many years that now I have to pay ahead and that's what the double charge was for. So I had to phone them to find that out because there was no prior notification of such a thing. This is disgusting customer service practice.

I have been trying to get through to someone for 2 WEEKS. Every time I get through I am told that I need to call a different department. I am trying to find out why exactly I am not covered even when I was a victim in a HIT and RUN. I have a police report to even back it up, but apparently, because I couldn't get the insurance policy from the guy who HIT ME, I have to pay all of the damages out of pocket! Not to mention that I was sold the WRONG insurance policy when I originally signed up. Total nightmare, seems to me like they are going to try to send me from department to department until I give up. Horrible customer service.

No accident ever. Clean record. HIT while still driving responsibly in afternoon aware of road and others. Negligent driver at high speed smashes, into me from behind #distracted driving. Does Aviva care about me or my whiplash, back, head injury or tendons? When they can go after the instigator, the reason for all of this. Car retrieval and repair was a joke on my new car. NO. You pay them monthly, they take but never give back. Ridiculous exam from "their" doctor. How can a fingertip touch determine my injuries? I just want to get my life back and be better. Shameful!

To date, I am still trying to chase them to get an answer with regards to my accident. They are not responsive and very unhelpful. I am yet to get an answer when they say I will get one, which always leaves me with doing the follow-up. The appraisal process was slow and delayed but no one could give me a reason why. The appraisal I finally received was incomplete and a waste of time. No rate is worth the service or competency I am receiving. I would like to say you pay for what you receive and yes they were cheaper than some of the other companies my broker put in front of me but with an almost 500.00 a month premium they are far from cheap.

Had a heck of a time dealing with this company. With their lack of response and them trying to rip me off on my car that was a write-off! The accident wasn't even my fault! They then low balled me even though I had coverage to replace my car and of course I had to fight it. The accident happened on December 1st and the claim didn't even get settled until January 19th! This was only because I was so sick and tired of dealing with Jacques. I had included his manager in the emails, and she was unresponsive as well. Until I got my lawyer involved and as soon as they sent the email, low and behold, Aviva responds within 3 minutes! Eventually, they even became unresponsive to my lawyers' emails and phone calls. They would call at odd hours knowing my lawyer wouldn't be able to pick up! Then once I got my lawyer involved they refused to even talk to me about my claim! Ridiculous! I call them, wait on hold and leave messages to no answer. They are willing to take all your money but when it comes to paying out they are unwilling. They got a "deal" from the dealership but the dealership said we only give that deal if this is a cash payment of the vehicle. Customers don't get the discounts if they go on finance. So again I paid 36k and when they said full replacement they don't really mean it. The adjuster said he needed the MSRP, etc etc. and when he wasn't able to get information from the dealership because they didn't have it. It went silent. I got the MSRP price of my vehicle and yet they gave me a lower settlement. If he wasn't going to change his mind on the payout why make me jump through hoops to get the information for him? I had the no depreciation endorsement. So, in the end, I am at a 10K loss. So the year I have been paying into my last car was a waste. Terrible customer service! I even contacted the ombudsman and that is a total joke as well. They tell me on my insurance that if I am not happy with how things were handled I can get my premium back, but when I emailed them they told me since I have my lawyer involved they need to deal with my lawyer or have my lawyer tell them they aren't dealing with it anymore. My boyfriend also sustained injuries and when I talked to my adjuster, he said the healthcare team will be in contact. 2 weeks after accident still no answer. So I called them again. First they said oh I will put a note in for someone to call. When I called back they said oh someone clicked off not to call your boyfriend. Well, wouldn't they have seen that in the first place?! My boyfriend is still in a lot of pain from the accident that happened Dec 1st! We have gotten a lawyer to deal with this and it is ridiculous. I wonder if there are any companies out there that treat their customers better? and not to lie to them!?

I was hit on the 17th of October, 2017, and everything ran smoothly from there until we tried to settle our claim we couldn’t get a hold of anyone. We called 160+ times in 2 months and couldn’t get through to anyone. I am a 17 year old boy who needed a claim on my first car, and got completly screwed for 2 months until finally late january, 2018, we had our lawyer call our claims advisor and after 2 months of absolutely nothing, our lawyer left a voice mail, and we had the correct documents and responses within literally 7 minutes (calculated). Would never, ever recommend this insurance company to anyone. We are pretty sure they had our numbers saved and when they saw it was us calling, ignored us, and when our lawyer called, they s*** their pants. Will never let anyone I know insure with this company, worst of the worst, I would recommend any company except Aviva

I have been fortunate that I never needed to claim with them. But reaching anyone takes forever. It took me THREE days to get a hold of someone in customer service. I was on hold for one hour one day, another hour another day and then finally decided to call them the second that they opened and finally got someone in about ten minutes. And since they close at 500 on the dot and no weekend hours, it makes it difficult for those of us who work hard for a living to deal with this during business hours. How about putting some people on a late shift, early shift, put more people on the phone? How about putting your customers' interests a bit more in the forefront? In fairness, the girl who answered the phone was polite and answered all my questions. I did not give her grief because, in the end, the unacceptable state of operations is not her fault. Several years ago, I had lost my job and my wife was battling cancer and for the first time in 34 years of driving and insurance, I had my insurance payment bounce. Yes, it was my fault. And I begged them for help. Begged them. And they screwed me over big time. I had no choice but to pay the increased premium as they were almost treating me like a new policy, and it would have been no better to move elsewhere and I did not have the time to spend on it. Well, that blemish has disappeared off of my insurance history and I am moving on to much much better and saving about $2,500 between my house, my car and my wife's car while maintaining almost the exact same coverage. I am taking away from them a pretty good pair of safe drivers who have not had a claim for either of them in more than ten years. I don't have anything good to say about them at all.