Aviva Auto Insurance Reviews

Like the reviews below, I had a registered letter regarding my auto insurance. With no claims and no tickets, I was frustrated, so I opted to cancel my auto and home insurance. Received a letter stating cancellation, perfect. But they still took money out of my account even after cancellation and worst yet, they took double. Called in and finally was able to speak with a human, said they would refund me but will take 2 weeks. Very ticked off as I am on disability from the police force and need every penny. $471.00 out of my account when I need those funds. Cancel and they still taking funds. That's fraud. DO NOT use Aviva! I would put zero stars if it would let me.

Unbelievable. I started with Aviva last year with the most basic insurance (home and auto) and set up auto-pay. In September I was gone to Europe to get married and there was an issue processing my payment. A few days later they tried taking payment again but it was declined. This apparently deems cancellation for non-payment, even after I offered to pay off the remainder of my year. I notified Aviva I would be gone in September but instead of calling me or emailing me, they sent a letter for cancellation that was not received until I came back from Europe. Don't deal with this company unless you want headaches, they have no communication skills and the underwriters are quick to take action without first doing due diligence on every situation. Now after a 100% perfectly clean driving and insurance record, no one will insure me without paying off the full year. Thanks for screwing over a family with 1 vehicle, an 8-month-old and second on the way. Hopefully, I get a reply if this company is somewhat decent enough.

So I have been with Aviva thru RBC for almost 4 years and it has been the worst experience ever. I rolled my truck over on icy roads but didn't hit anybody. I didn't file a claim, I wasn't insured for that. She made me remove my insurance and said to call back when I get another car. Got another car, call them and now 'cause she removed my insurance, I'm like a new customer, so I had to do the whole process again and will have to wait 3 or 4 weeks to get the paperwork process. Also, I did monthly payments before my accident and she told me the guidelines had changed and I will have to make a full payment of $1000. This is craziness!!! Ya right, I have been with no car for a month and they want me to wait another month and pay a full year, no way!! I'm with a different company now and glad to be done with them. I wish they shut down and usually it happen when I do. I do believe in karma and karma will be back on them. If I could, I would not get any star at all but I can't, I'm just saying.

We were with Aviva for 10 or so years. Had one accident, it was a write-off. And it took them almost 2 months to say it was a write-off. And we're still paying for it. I've made two payments since this happened. And now we find out they cancelled our insurance on use. This company is a JOKE. I will tell everyone I know not to choose Aviva unless they want to get screwed. And their customer service sucks. I'd like to meet the person who runs this joke show.

They take double payments whenever they want. They don't stick with the payment schedule. I recommend staying away, actually run.

If you store your prized possession in the winter, be prepared to lose money with AVIVA. They will not rebate any residual premium when you drop your collision coverage. Instead, they will hold it (and make interest on it) until you reinstate collision coverage again. A total RIP-OFF.

DO NOT get automobile insurance with this company. You will regret it. Got rear-ended by a distracted driver. The accident was witnessed by an OPP. The vehicle was totalled. Aviva made my life a living hell and my nightmares worse. Yes, I had full coverage. I was out of pocket $7000 difference on my vehicle and had to pay rental coverage to find a vehicle. They ended my rental coverage right after the payment was delivered which was not enough to cover what was owed on my vehicle. WORST EXPERIENCE EVER.

No wonder they have a poor rating. Since the beginning of the claim process, they didn’t give us reassurance or support. The adjuster that we dealt with was unreliable, we had to chase her and call her regarding the claim. When we spoke to her, she told us that we’re approved, we are at no fault, therefore, the insurance would cover it. We have nothing to worry about. That’s what she said. She did not even discuss the deductible in this case. It took about a month and a half before we got the car to the shop because they’re waiting for the approval of the insurance. So we had to chase her down again. The communication with her was horrible. Then, after my car was all fixed, the shop was asking us for $1000 deductible as per my policy. Now, I understand my policy but we were confirmed by the Aviva adjuster that we are not at fault. The shop and two new adjusters kept calling us to pay as if we are going to run away, even left what sounds like a harassing voicemail. I PAY MY MONTHLY FEES ON TIME!!! When I called the adjuster many times, left a voicemail, she did not even call us back! Not one single phone call from her. We called the customer service of Aviva and no one can explain as to why the deductible applies. We are just asking for clarification because I don’t think no one in their right mind would pay $1000 right away without knowing why. It turns out that since the beginning we were already rated as at fault. We called the ombudsman and of course, they didn’t do a damn thing!! We have no problem paying the deductible if at least they have told us earlier or at the beginning of the process. We could have at least presented that we are not at fault. The communication was not very clear, they kept passing us from one person to another. The adjuster that we initially dealt with was nowhere to be found. We’re paying the insurance so that when accidents happen, there would be a little bit of relief knowing that they will back you up or support you. No, they just take your money and expect you drown. Vultures! So if you’re looking for a reliable insurance, find somewhere else. You wouldn’t find it at Aviva. All they do is take your monthly payment and left you dry and figure it out yourself. Very rude people, they don’t even pretend to listen.

Been with them for years, inquired why no new cards. They dropped me no notice because of 2 accidents, first one was me 3yrs ago hitting black ice and going into oncoming traffic. 2nd was my son: he took the car during the night. I received a call: the car was totalled - he hit a tree. He had a C spine fracture, he was charged with taking my car and required to pay damages, still disabled he hasn't started yet. It's hard enough to go through that with a company leaving you high and dry. I will never forget this or recommend them.

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.