Aviva Auto Insurance Reviews

Been with this company for over 5 years, clean driving record with no prior claims. Recently I was involved in a terrible accident that not only left me in severe pysical pain but also mental pain. According to witness (since i remember nothing) I was not at fault because the truck driver cut into my lane. I have been trying to reached claims ever since as I am in extreme agony but still nothing. I have left countless messages yet no results or even call back. I have been driving for 15 years & never had I miss work or been in such situation so I have no clue what steps need to be done. I am trying to be patient but my patience is running out. I have decided to used my own money for my therapy sessions, which includes mental & physical. What are my next steps? I am not asking for much but this insurance company seems to have no interest in my well being or getting anything settled. By the way my car was a total write off and still no settlement had been agreed.

Had an accident July 4th which was not my fault - another driver was charged with careless. So much for Aviva's new car guarantee... Beware, folks, that's lies! 7 weeks later still waiting for a car... My model is no longer available, and they are wanting to replace it with a lower model from another manufacturer... They have a fleet management service source out potential dealers interested in the sale ... Twice now called by Avivia to say have a car for me to look at ... then a few minutes later they call back ... sorry no car there? Now that they cannot easily find a replacement through their fleet management service, and re trying to brush me off with a payment, well below what it will cost me to replace the car? How shady ... and so sad, since they have held my home and auto policy now for 23+ years. Guess they sleep well though ... as they are part of RBC, their staff and management are well salaried and oh the bonuses - too bad the bonuses are on the backs on loyal dumb clients such as myself who loose out in the end. So past time to shop for a new carrier!

Horrible company to deal with. I didn't even sign up with them but a broker tried to put me through them even though I signed up with another company. (My current policy with the broker was cancelled and was no longer renewable through the company I had. Essentially, my current policy was no longer an option when the term ended, and I sought out another )

Long story short, they have harassed me for "unpaid time on risk" even though I showed proof of insurance. Threatened my record, claim to have submitted my name to a collections agency, and also claim to go after your "payment record" which means that they say you're someone who may not pay your rates and it could affect your rate with other companies.

I think a lot of it is scare tactics, but it goes to show what the company is like. Speaking nicely didn't help at all, and I've never been more frustrated with a company in my life. I'm a standard, average person who follows the rules and pays everything on time. This blew my mind! I hope others can avoid this experience by finding another company.

Has our atv stolen and when it was time to get our settlement the women in Toronto was rude and unhelpful and made my wife cry. They made it seem as if it was our fault. Once the cheque made it to Edmonton ( which was way below what the machine is worth) the women called me all the way downtown the. Wouldn't see me because she was in a meeting and wouldn't give me a time when it would be done. I warn you do not do any business with aviva or any of their brokers, they have a company culture of lies and bully like behaviour

I needed the right passenger window and called my insurance company, but they couldn't take my claim because their system was down. He even said if someone went through the windshield of their car they wouldn't be able to process their claim because they can't verify insurance eligibility. I was disgusted none the less. I spoke to six different people over the two days I was in contact with them. I am still shaking from my experience with Shannon, the last person I spoke with. After this claim, I am definitely switching. Worst insurance company ever, based on rates and customer service.

I’m writing this review because I am extremely disappointed at how AVIVA treated my wife and I when we made a claim for our stolen vehicle which was found a week later by the police in a damaged condition. First of all, when we first called AVIVA to get the case put through (November 14, 2016) it took forever to get a hold of Gorman (The Manager). Gorman never returned our calls and refused to make our case a priority. It took a couple of weeks of constantly calling until finally they gave us the number for the Toronto head office. By law they are supposed to come see me within 24 hours of the reported incident –stolen & damaged vehicle (which they didn’t). Second of all, once the incident was filled, they never got us a rental car as they promised they would when we signed our insurance to them in the beginning. Not only did I have to find my own rental but yet I had to pay for the full cost myself! My case was investigated by Debbie T. who is located in the Toronto head office. We gave all our information to her so that she could conduct an investigation. My wife and I even agreed to go Under Oath and aid in securing information and evidence to assist in verifying the evidence. After all this Debbie T. still denied us and treated us like we were criminals! Consequently, Megan S. (AVIVA General Insurance Adjuster) claimed that they will not put our file through since there “seemed to be some discrepancies between our evidence and the productions”. No further information was explained in the letter of rejection! I have all my insurance with RBC, I tried to get them to help me with the case but they kept of brushing us off and made us deal straight with AVIVA. Andrew M. from RBC was the broker who was supposed to help us, yet he did not do anything! The lack of customer service in RBC - AVIVA is horrible. My family signed up for insurance so that we don’t have to worry about cases like these, but in the end insurance companies will do anything to try and not pay you out - the victim. Moreover, AVIVA still has my damaged car, they have not indicated what they are going to do with it. After speaking to a couple of lawyers they told us that insurance companies will drag their feet on an investigation, knowing there is time limit to sue (2 years). He said there is never absolutely no reason they don’t pay. They’ll just use every excuse in the book to not pay out a claim. Insurance companies have nothing to lose by denying the claim, unless you keep persistent and sue them! My wife and I work full-time and have three small children, we do not have time to be playing petty games with the insurance company. We will not let them treat us like criminals when the crime was done to us! This case will not be left alone, I am working with a lawyer right now to handle the case and sue AVIVA. We are also filling a complaint to the Canadian Better Business Bureau, and forwarding this to as many communication outlets so that other innocent families like us don’t fall for insurance companies like AVIVA Canada. There is a reason AVIVA has the worst ratings and reviews, do yourself a favor and stay away from them!

My wife had a very traumatic car accident in which another driver ran a red light. Our 5 day old vehicle was subsequently written off. The adjuster assigned to the claim was horrible and outright lied to us throughout the process. After harassing Aviva to move the claim along, we were offered $7,000 less than we paid for the vehicle - standard insurance 101 practice. As a result, I wrote a lengthy email and cc'd everyone I could at Aviva. Not surprisingly, I immediately received a call advising the first offer was the result of a 'mathematical error' (aka fishing expedition). Long story short, we finally received the full value of our 5 day old car, for a zero fault accident, after Aviva lied to us, stalled the claim and low balled the offer. I now truly understand why no one likes insurance companies.

I've only been with this company for a month and a half my car payment is $137.97 and in this month and a half they have taken $426 dollars out of my bank account. Unauthorized payments. Then on the phone the representative said they may not be able to refund my money that they were unauthorized to take. I am livid. And if anyone needs insurance stay away from Sharp and Aviva Insurance!

One of the top biggest scam company on the universe, worst customer service by hiring also crocks agents to investigations. No trust in customers whatsoever. Insurance companies are supposed to treat policy holders with utmost good faith but them they have utmost bad faith. Just briefly, I have a damaged boat that is covered under any type of collision and they spent over 6 months to tell me that I didn't have insurance coverage because i didn't provide an appraisal for my boat at the time when I insured it. My broker said to me that since your boat is not older than 20 years, so that they shouldn't have asked for one. I know that they are playing me those crooks. The comments on this website and other web pages appear to be real experience of innocent people like me and you. I won't stop watch this happening to my boat which is worth over $30,000 dollar and I'm going to sue this company. They deny coverage to almost anyone they want to and they hope that they get away with it. I encourage anyone who has a problem like me to hire a paralegal for less cost and FIGHT them. Don't leave them alone because this company should really close down and not to operate anymore because it doesn't serve the consumers fairly. I paid them insurance premiums for 5 months and at the end they just returned all the premium saying I didn't have coverage, seriously!!!!