Aviva Auto Insurance Reviews

I had an accident on Jan 5 with my 2008 BMW M3... While I was traveling on a highway a flying piece of metal from a truck in front of me hit the front of my car and, as I panicked, I lost control of my rear wheel drive car and hit a concrete barrier on the highway... When I called the insurance to report the claim, the person on the phone has never told me that I had to report this accident to police... Two weeks later an estimator looked at the car and decided it's a write-off. Then, a week later, they called me and said that I haven’t got a police report and they decided it's a single car collision... I'm still fighting with this crooks and scammers... Also, they reduced the car value and up to today I haven't received my cheque. And they took away the rental... Without a car for the last 17 days… I wish, I could have read other reviews here before I called RBC Aviva to purchase insurance with them ... Don’t get insurance with RBC Aviva!!!!

I wish I could give negative stars. How anyone has ever had a good experience with these people is completely beyond me. I've been with this company since I was old enough to drive, and the second you're in an accident (that's not your fault) please expect the absolute worst outcome. The dishonesty of the adjusters is mind-blowing. I can't even possibly describe the emotional trauma I've suffered from these people. They'll threaten you if you don't sign things on their watch, but when you submit the mountains of paperwork, see specialists, pay fees for those specialists to fill out more mountains of paper, and you comply with their "independent medical assessment" to try to counter your specialists, expect to only get half the treatment you're entitled to, if at all. By this point, you're so frustrated and still not better because you've waiting six months to get medical treatment approved. Expect to wait weeks, maybe even months for them to figure out what they're going to do with your car. If it's a total loss, expect to not get enough money to put a down payment on a new car. Also expect to find a new car in less than 72 hours after they give you a dollar figure, because they're going to yank the rental car out from under your feet (that's if they even gave you one at all). They'll bombard you with insurance jargon, threaten you, and use any little detail they can to deny you coverage or treatment. It doesn't matter how many doctors you've seen, how much evidence you have for what's happening to you, they will do everything on their own watch and at the advice of underqualified family doctors with little to no experience. It is a total nightmare. Hopefully you don't develop a psychiatric condition from the stress and anxiety you're sure to have every single time you hear your adjuster's name. Your first call when you get into an accident should be to a lawyer before you even open a claim with these crooks. As soon as my two year ordeal with them is over, I'll be switching insurance companies.

Aviva is the absolute worst Insurance company to deal with . I will never ever reccomend this company to anyone. Have been overcharged , they have taken money from me without telling me, not give me MY money back . I cancelled at the end of November after them doing a ReWrite without me knowing , trying to charge me almost $2000 a month for insurance. They took my December Payment and have not refunded me, will not refund me, and state they have no record of them over charging me. I am currently out $900 and will probably never see It again. What a great way to treat long term customers . WAKE UP AVIVA. I switched my insurance company and now only pay $250 a month for the exact same coverage except with great customer service . No one should have to deal with a thieving insurance company .

Horrible company to insure your vehicle. I ended up with this company because RBC partner with them and because of that RBC will lose my business. This company doesn't send the quality inspector to inspect the vehicle when the car is repaired and ready for the road. Instead they use the quality inspector to decline your claim when the repair is done by their preferred mechanic Assured Scarborough.
I paid my premium every month, they did lousy job repairing my vehicle, because they lied to me that they repair will have life time warranty if I use their repair shop Assured Scarborough. My car was not safe for 6 months and I didn't know and I got lucky that my family and I are still alive, and I was told even in the last visit by Assured Scarborough that my car was safe to drive. I noticed the brand new tires were balding and too the car back. The quality inspector Ralph is unprofessional employee of Aviva, god knows where the hell he got his license, prepared false and inaccurate report, tried to call his manager, they lied to me repeatedly that there was no manager or supervisor to talk to. I left message for his managers it's more than a month nobody ever called me back. I contacted office of ombudsman talk to Craig, another lousy department to deal with. They are there to protect interest of Aviva not the consumers.
So if you read their message "Best customer service", don't fall for their lie or you will end up regretting dealing with this company and will have no car to drive and they will take their money to pay bonuses to their liar employees while there is not protection for you. They are liars, unprofessional and there will be no help when you need it.

I am reading all these, and I am pulling my hair. why didn't I read these before, all TRUE, or seems TRUE, or going to be TRUE.

I am in Canada, and just learned that RBC sold its insurance business to Aviva.

I feel sorry for you, and for myself, that no doubt, I am going to have the same nightmare. My first conversation with adjuster today, verbally offered me 24k for my super mint MDX ELITE 2011 with low mileage, that you hardly find at 28k. And when i said wow, that is too low, she threatened me that she will pull out rental as of today. BECAUSE SHE MADE AN OFFER. this is just 7 days past accident!!!

So, that is nice business, offer a low value, and pull the rental if customer doesn't accept. Put pressure on a family who got in accident and lost their primary car. I didn't know this is how insurance suppose to work!!!

High premium rates. Mine went up and up again over the past two years. When I asked why, the answer was very vague, rude, aggressive.
No "forgiveness" on the first claim.
Poor customer service; lacking knowledge about the product in question.
Beware if you have a claim, you will be assigned an Adjuster who is not in your city; you will need to pay for long distance calls! Actually, don't worry, they do not answer the phone anyway!

Completely disgusted by the ‘service’ I have received. I had an accident nearly a year ago that I believed to be a scam against myself. A guy in the car next to me who saw everything and thought what happened was dodgy got out of his car, gave me his details and told me he was more than happy to stand as a witness. I gave Aviva his details and told them I wanted it looked into. I have heard nothing since and this was in January this year. No calls, no paper work, nothing. I assumed that Aviva had spoken to the witness and after speaking to him known that the situation wasn’t as it seems and everything had been dropped. Then when I go to insure my car today I find out that where I should have 2 years no claims discount, I have none. After calling Aviva to find out why, I have just found out that Aviva paid out to the other party therefore affecting my no claims discount. All of which I was completely unaware of. I was never contacted or given any paperwork to suggest that this would turn into a claim on my policy. I never had to fill out anything or sign anything. The last conversation I had about this was of January this year to give Aviva the witness details and to tell them I wanted the situation looked into as I believed it was a scam. The best bit is that the witness I gave was never contacted. Apparently you made a judgment call and didn’t call him, surely if I am paying for my own policy if I give you a witness and tell you I believe it to be a scam you would at the least contact the witness. Is this not what I pay for? After speaking to your so called manager (Thomas J.) who was rude and completely unhelpful I am then told there is nothing he can do and it will take up to 8 weeks for my complaint to go through the system. So in those 8 weeks am I meant to just sit around and have no car? I then asked for proof of the total amount paid out to the other insurance party, just an invoice or a receipt, something that proves you paid this money to them and surprise surprise you can’t give this to me. So although you have apparently paid out to this third party against my policy I’m not allowed proof of this!? I am absolutely appealed and disgusted by this and will be taking this matter higher and making sure everyone I know never uses your disgusting company.

Also it's funny how my dad has just called you and you told him you would send me the proof in the post to me. So clearly your advisors have seen they're talking to a 20 year old girl who they think doesn't have a clue about cars etc, so they can get away with fobbing me off. Disgusting.

Recently the ABS fuel tank of my car was punctured by a sharp object on the road. When I contacted the AVIVA/RBC Insurance Claims Department, the representative told me that I can only file a claim if my car was damaged in an auto collision. I then told the representative that I am filing a claim under the comprehensive coverage provisions of my policy. I pleaded with the representative to give me the opportunity to explain to her the nature and cause of the damage. After listening, the representative informed me that the damage to fuel tank was caused by the rust from wear and tear. I told her that tank was made of ABS and hence was not susceptible to damage from rust. During my conversation, I determined that the AVIVA/RBC Claims Representative did not have the basic understanding of the major components of a motor vehicle and was reading of a script on her monitor. I finally threatened her that I would not only be cancelling my policy but will also pursue all available legal and statutory remedies should AVIVA/RBC Insurance fail to fulfill its obligations under the insurance policy. The AVIVA/RBC Claims Representative realizing the seriousness of my threat transferred me to her supervisor. I found the supervisor to be equally incompetent, but understood that I was not going to walk away without exhausting all remedies that are available to me. Ultimately, the supervisor took the necessary steps to ensure that AVIVA/RBC Insurance assessed and paid for the repair in accordance with the terms of the policy. It is worth noting that the British Broadcasting Corporation (BBC) has produced a documentary on AVIVA and its nefarious practice of avoiding payments for legitimate claims. My unpleasant experience with AVIVA/RBC Insurance and my reading of the experience of other AVIVA/RBC Insurance customers on this site has caused me to seriously reassess the continuation of my AVIVA/RBC Insurance auto and home insurance policies.

I have recently filed a claim with Aviva and I have spent the last 3 months trying to get my claim finalized. With the later 2 months of those 3 months going back and forth with Aviva, claim rep advised verbally and through numerous emails that she would cover my claim in full, reimburse me for any invoice I submitted and when it comes down to the crunch she lies, renege's on her previous emails, gives threatening innuendo's and when I question it with a supervisor, I am told that they have over indemnified me in regards to my claim and that I am not entitled to what I was advised to by said Claims Department. I have many products with Aviva and needless to say they will be losing me as a customer as soon as I am able to find an alternate insurance provider.
To say the least, AVIVA, is not a reputable Company and I would NEVER RECOMMEND their services for anything.

Out of all the companies I have dealt with for insurance, Aviva is by far the worst I have experienced in many years of dealing with insurance companies.

Aviva gave me the monthly insurance payment schedule with the dates that the company would take the payment from my bank account. They waited for 5 days after the scheduled withdrawal date to go into my account to get the payment. As a result, there was a domino effect on my transactions and they messed up my banking. They were asked to return the administration fee to me because it was THEIR MISTAKE and they refused to return the money instead blaming the situation on me.

AVIVA, if you give your customer a schedule with dates on it then IT IS UP TO YOUR MANAGEMENT to make sure that the EFT withdrawals get processed and withdrawn from your customers bank accounts on the dates provided by Avival. If you cannot manage this simple process, then find another job!