Aviva Auto Insurance Reviews

Could not be more upset with Aviva Insurance, I had 2 policies with them; 1 policy which had a vehicle and another policy which has a vehicle and a house. Aviva automatically renewed my insurance policy for the house and 1 vehicle in November for another year and then when my second policy came up for renewal in December they made me fill out a bunch of bogus paperwork to renew that separate policy. I have friends that work in the insurance industry and said that Aviva was re-evaluating me as a customer because my premiums were not high enough (this would have been ok if they just raised it but the fact they made me reapply for one policy and not the other with the most non-user friendly paperwork to fill out ...) we all know how the economy works..... I ended having to get different insurance for my one vehicle and they were going to charge over $500 to cancel my home and auto with them because they just renewed it automatically the month before. My recommendation is to get a broker and tell them to not even look twice at AVIVA. The worse kind of customer service experience I have ever encountered. DO NOT CHOOSE AVIVA!

Similar to a previous review, we were sent out the five-page "application" to renew our auto insurance after being loyal costumers for over 15 years with ZERO claims. This five-page application was difficult to even understand what they were asking. Upon calling Aviva for help, they were very rude and stated the form was "straightforward". They offered little guidance. We also received this form just prior to our policy expiring. We thought they were updating our information for the file only to find out they were cancelling our insurance with four days notice. We rushed our "application" overnight mail to Ontario (which cost $48) to be told it was not received in time and that we did not have insurance as of today. The customer service representative basically told me that they are no longer wanting to service Alberta. They did nothing to help us despite putting us through all this stress and added work to reapply for an existing policy (which we have had for over 15 years). Once we asked to speak to a manager, we were advised it would be put in for a request and it would take 5 days to return our call. We were also advised SHOULD they renew our policy, we would need to pay the entire amount upfront (we have paid monthly for 15 years and never, not once, defaulted on a payment). They have the WORST customer service I have ever experienced. Happy to take my business elsewhere and would advise any to check around before ever using Aviva home and auto insurance.

Absolute garbage company. Got my notification in the mail for my renewal. Come to find out they increased my premiums for home and auto insurance. After 6 years with them, this is how they treat my husband and I. He had 1 minor traffic ticket and they tried to blame it on that. Normal insurance companies decrease your rates over time. Not RBC Aviva... Not a chance. The representative then informs me that they applied to whomever to be able to increase everyone's premiums... they increased it alright... They got approved to increase their premiums by 20%!! This is absolutely absurd. My car insurance increased by almost $100 and my tenant insurance increased by $20! Unreal. It's almost criminal how they're allowed to get away with this. Ever since they partnered up with Aviva everything has gone to crap. Stay away from them. Save your money and go elsewhere.

Received a letter in November to renew my auto insurance. This was during Canada Post strike. I mailed it back, I called one week before my expiry of my current policy to see if they had received. They had not but the advisor assured me they would give an extension because of the Canada post strikes. They received my application the day of my expiry and did not process it because it was too late (even though I had been told there was a two business day leeway because of the postal strike.) Trying to speak to a manager took several phone calls and waited on hold for 1 hour 45 min when I finally did. Was told it was my fault and there was nothing they would do. Had to scramble find auto insurance elsewhere even though I’ve been with RBC Aviva for 7 years. Now my home insurance (which was automatically renewed) is with them and if I wanted to cancel, they will charge me 90% of the premium. So disgusted with the terrible customer service. This practice is so unethical. They basically made it impossible for me to renew my auto insurance. In October their media relations person said that they were making accommodations due to the postal strike. They would be offering digital documents when available and be couriering time-sensitive documents. This was a total lie. None of these options were given to me. When I called a week before expiry, there should have been an option offered to me. Instead, I was lied to about an extension. So frustrating.

Worst company to get insurance with. I updated my credit card for both property and auto monthly deduction, they updated it for property but never updated for auto and kept charging the previous card and then cancelled my policy on payment after hours-long multiple calls, transfer from department to another and waiting on hold for hours. They asked me to pay the backlog once, which I did. Still, they never reinstated my policy and offered me a new one with double rate ..and still, my history is scarred by CANCELLATION DUE TO NON-PAYMENT which was actually CANCELLATION DUE TO NON-CHARGING but they don’t hold any responsibility for their lack of update on my provided account. Very improper and unprofessional .. I guess they don’t care about customers at all, all they think about is money-making ...worst experience

I have recently stopped using Aviva due to the horrible customer service I have experienced using them; I had been with Aviva for about 5 years since I started driving. I didn't know until recently but they had been charging me Almost $100.00 more each month than any other insurance company I got a quote from.

In the last 2 years they have made numerous errors with my auto policy that resulted in me over paying on multiple occasions.

When I joined my home policy with my auto I was supposed to get a discount and received verbal and written confirmation that it was set up, only to find out that they didn't do it months later.

Although they eventually paid back the difference it took months to wait for them to give it back and I had to call them and leave numerous messages with no answer or reply.

It would appear that none of their brokers are competent in being able to manage their clients information and communicate with their coworkers about updates to their policies. I have had different brokers contact me stating that my information is out of date or incorrect when I had provided it correctly and have records of the conversations via email. This has happened many times. Their organization and care in dealing with clients is a joke from what I have experienced.

When preparing to leave Aviva my broker began to bad talk other insurance providers and warned that they will just rip me off and that their services suck. she essentially was trying to scare me into staying.

Based on my experience with this insurance provider and their team of brokers I highly recommend to NEVER insure anything with AVIVA. It is not worth the frustration, you will overpay for bad service and you will NOT be taken care of by careful and competent professionals.

2 adult G drivers with over 5+ years driving experience, with 2 vehicles no more than 5 years old. Tried to have me pay over $500 a month with no real explanation of why their rates were so high. No discount for multiple vehicles.
Oh and the best part, halfway through my policy, decided they don't bill monthly anymore so took double payments with no notice or customer consent. Very bad business with no accountability. Go anywhere else!

How Aviva (RBC) stays in business I have no idea? They jacked up my rates 67% for my house and 47% for my cars. I have had no claims ever. Very polite service representatives who could not explain the price increase nor would they offer anyone more senior who could. I quickly changed companies after years with RBC.

I’ve had RBC auto insurance (underwritten by Aviva) for at least 6 years now. I chose this because I banked with RBC. Figured there would be some loyalty rewards. Fast forward 6 years to today. I’ve never claimed an accident or anything at all. Not for auto. For home. For life. For anything. I’ve just systematically been paying my premiums. Out of the blue, they tell me my policy will be cancelled 10/01/19 because I never filled out an application that was never received. They let me worry about coverage for days before confirm that I was still covered until they had reviewed my application. Almost a month later, 10/30/19, I get another letter saying I had $1890 past due. This coincidentally is my annual premium amount. I called customer service to inquire what this is about, as for my tenure as a client, I’ve always paid monthly. Auto withdrawals never skipped a beat. Now the guy who takes my call informs me that this is a new law. Everyone in AB must pay annually. I asked, can I maybe pay half now. And half in two weeks when I get paid? Nope. No way around it. Must pay in full by 11/04/19 or my policy is cancelled. Asked if this was regarding some new legislation being passed (given we just had a provincial election not too long ago, and a federal one a few weeks ago). Guy then fesses up, says it’s a new policy Aviva under RBC is enforcing. I ask him then, to see what other policies I have active. And word for word he tells me, “ there are over 25 pages with people with the same last name as yours. And you want me to find you?” At this point, I was shocked. 1. Have you not already pulled my account? 2. If so, do it again. Use my first and last name.DOB, address, number etc. He then repeated himself. And I replied with “so you’re saying that it is beyond you and your scope of work to search for any policies I am currently still paying for? Answer carefully because I know this is recorded”. He then quickly finds the knowledge to search. And abruptly tries to transfer me to someone else. I told him never mind. As he’s been enough help for me today. I end the call and call another insurance. They’re more than happy to help me. They’re more than happy to get my business. All that, and guess what, even saves me $200 annually. I call RBC back to cancel. And this new representative tells me there is a cancellation fee for cancelling midterm. I argue and say, I would love to have had continued my policy. But you’re asking for a large amount of money, and the time frame of less than two weeks is ridiculous. Not to mention, the audacity of strong-arming me do this without any warning or notice. They told me I had to pay for the one month over coverage for the month of October. I was covered it never got width drawn. So I agreed to this payment. But then they tried to tack on a random $283 charge on top of the $167 premium for the month. I asked for a cost break down. On where they’re pulling this cancellation fee. And she told me it’s because I’m cancelling. Ironically, I’m only cancelling because they backed me into a corner. Either I had to fork up over almost $2000 and if I didn’t want to oh that right away then my conciliation prize was the cancellation fee? Not today RBC. I argued a bit more. And they decided to waive the cancellation fee. Long story short, RBC insurance. And Aviva, the underwriter, are crooks through and through. I warn anyone reading this. Beware.

I have, soon to be 'had' home and auto insurance with RBC - Aviva Insurance for well over 15 years. In order to jack up their rates, they'll terminate your policy for a made up reason and then re-quote you as a new customer without the long-standing good credit customer 'discounts'. To terminate my existing insurance they sent a letter with a blank form via regular mail to be completed with all my personal information with instructions to send it back by regular mail no later than September 15th. The letter is dated August 13th during prime vacation season when people are away. I received it and called them immediately the next day on September 5th to confirm if this was not a fraudulent request, they validated that it was true. During that same call, I asked if I could complete it online or email it because it contains a lot of personal information. They said no, only new customers can use the online service that I just need to complete it and mail it. I completed the form and put it in the mail that same day, September 5th. With 10 days to go, I didn't think much of it. Today, I received a registered letter that because the form was received by them September 18 they will cancel my insurance when this current policy expires. I can't speak to or guarantee Canada Post and their timelines of delivery. But this is how Aviva chooses to operate in order to terminate your insurance. There is nothing incomplete in the form... it is just 3 days late. And my policy expires in over a month, so there really is no issue. In the same breath they then offer to sign you up as a new customer ...over the phone/online with all that same personal information with a much higher premium. What's most frustrating is that customer service will admit that they see on my file that I called on September 5th and confirm that the context of my call was to validate the form and if I could email or complete it on line. I'm sure all carriers have their issues, but this is simply pure fraud to jack up their premiums/income. The service representatives on the line were sympathetic, they know they can't do anything about it... they're just doing their job.