Aviva Auto Insurance Reviews

Had an accident July 4th which was not my fault - another driver was charged with careless. So much for Aviva's new car guarantee... Beware, folks, that's lies! 7 weeks later still waiting for a car... My model is no longer available, and they are wanting to replace it with a lower model from another manufacturer... They have a fleet management service source out potential dealers interested in the sale ... Twice now called by Avivia to say have a car for me to look at ... then a few minutes later they call back ... sorry no car there? Now that they cannot easily find a replacement through their fleet management service, and re trying to brush me off with a payment, well below what it will cost me to replace the car? How shady ... and so sad, since they have held my home and auto policy now for 23+ years. Guess they sleep well though ... as they are part of RBC, their staff and management are well salaried and oh the bonuses - too bad the bonuses are on the backs on loyal dumb clients such as myself who loose out in the end. So past time to shop for a new carrier!

Horrible company to deal with. I didn't even sign up with them but a broker tried to put me through them even though I signed up with another company. (My current policy with the broker was cancelled and was no longer renewable through the company I had. Essentially, my current policy was no longer an option when the term ended, and I sought out another )

Long story short, they have harassed me for "unpaid time on risk" even though I showed proof of insurance. Threatened my record, claim to have submitted my name to a collections agency, and also claim to go after your "payment record" which means that they say you're someone who may not pay your rates and it could affect your rate with other companies.

I think a lot of it is scare tactics, but it goes to show what the company is like. Speaking nicely didn't help at all, and I've never been more frustrated with a company in my life. I'm a standard, average person who follows the rules and pays everything on time. This blew my mind! I hope others can avoid this experience by finding another company.

I’m writing this review because I am extremely disappointed at how AVIVA treated my wife and I when we made a claim for our stolen vehicle which was found a week later by the police in a damaged condition. First of all, when we first called AVIVA to get the case put through (November 14, 2016) it took forever to get a hold of Gorman (The Manager). Gorman never returned our calls and refused to make our case a priority. It took a couple of weeks of constantly calling until finally they gave us the number for the Toronto head office. By law they are supposed to come see me within 24 hours of the reported incident –stolen & damaged vehicle (which they didn’t). Second of all, once the incident was filled, they never got us a rental car as they promised they would when we signed our insurance to them in the beginning. Not only did I have to find my own rental but yet I had to pay for the full cost myself! My case was investigated by Debbie T. who is located in the Toronto head office. We gave all our information to her so that she could conduct an investigation. My wife and I even agreed to go Under Oath and aid in securing information and evidence to assist in verifying the evidence. After all this Debbie T. still denied us and treated us like we were criminals! Consequently, Megan S. (AVIVA General Insurance Adjuster) claimed that they will not put our file through since there “seemed to be some discrepancies between our evidence and the productions”. No further information was explained in the letter of rejection! I have all my insurance with RBC, I tried to get them to help me with the case but they kept of brushing us off and made us deal straight with AVIVA. Andrew M. from RBC was the broker who was supposed to help us, yet he did not do anything! The lack of customer service in RBC - AVIVA is horrible. My family signed up for insurance so that we don’t have to worry about cases like these, but in the end insurance companies will do anything to try and not pay you out - the victim. Moreover, AVIVA still has my damaged car, they have not indicated what they are going to do with it. After speaking to a couple of lawyers they told us that insurance companies will drag their feet on an investigation, knowing there is time limit to sue (2 years). He said there is never absolutely no reason they don’t pay. They’ll just use every excuse in the book to not pay out a claim. Insurance companies have nothing to lose by denying the claim, unless you keep persistent and sue them! My wife and I work full-time and have three small children, we do not have time to be playing petty games with the insurance company. We will not let them treat us like criminals when the crime was done to us! This case will not be left alone, I am working with a lawyer right now to handle the case and sue AVIVA. We are also filling a complaint to the Canadian Better Business Bureau, and forwarding this to as many communication outlets so that other innocent families like us don’t fall for insurance companies like AVIVA Canada. There is a reason AVIVA has the worst ratings and reviews, do yourself a favor and stay away from them!

My wife had a very traumatic car accident in which another driver ran a red light. Our 5 day old vehicle was subsequently written off. The adjuster assigned to the claim was horrible and outright lied to us throughout the process. After harassing Aviva to move the claim along, we were offered $7,000 less than we paid for the vehicle - standard insurance 101 practice. As a result, I wrote a lengthy email and cc'd everyone I could at Aviva. Not surprisingly, I immediately received a call advising the first offer was the result of a 'mathematical error' (aka fishing expedition). Long story short, we finally received the full value of our 5 day old car, for a zero fault accident, after Aviva lied to us, stalled the claim and low balled the offer. I now truly understand why no one likes insurance companies.

If it was possible to give them 0 or negative stars i would. Had my vehicle involved in an accident, towed to the salvage yard for holding, been in a fight over the pay out for weeks now. Went today to get personal belongings our of my truck...turns out it has been sold 2 weeks ago. Odd being I have the ownership papers in my possession and have not signed it over to Aviva yet. THEIVES they literally stole and sold my vehicle. Worst people ever to deal with worst company ever. If you plan on being insured with Aviva your better off having NO insurance. They are licensed criminals and will screw you over any and all ways possible. Still have not heard back from the claim adjuster about who authorized the sale of my vehicle without my consent. Will be filing a police report for my stolen vehicle if I do not hear back within the hour. Please do yourself a favor and go with any other insurance company. Aviva will make you consider ending you life in an already stressful time. They offer no help, no guidance and no support. They want to shove their first "reasonable" offer down your throat and b done with you. When you dispute them and send in comparables they will find anything and I mean anything to discredit your comparables, even when the vehicles they compared yours too to come up with the lowest price they can offer are less revelant to your vehicle then the ones you send them. And if you think th first person you talk to is incompetent just ask for a supervisor and see what type of "customer service" you will get. Do yourself a favor: sell your car and walk if you have no other choice then Aviva, you will be much happier, healthier and much better off in life. These people are seriously the bottom of society and hopefully Karma comes back and gets them. It's terrible what you will go through with Aviva

I am reading all these, and I am pulling my hair. why didn't I read these before, all TRUE, or seems TRUE, or going to be TRUE.

I am in Canada, and just learned that RBC sold its insurance business to Aviva.

I feel sorry for you, and for myself, that no doubt, I am going to have the same nightmare. My first conversation with adjuster today, verbally offered me 24k for my super mint MDX ELITE 2011 with low mileage, that you hardly find at 28k. And when i said wow, that is too low, she threatened me that she will pull out rental as of today. BECAUSE SHE MADE AN OFFER. this is just 7 days past accident!!!

So, that is nice business, offer a low value, and pull the rental if customer doesn't accept. Put pressure on a family who got in accident and lost their primary car. I didn't know this is how insurance suppose to work!!!

I have always believed that the relationship between myself and the insurance company is based on 'trust'. I have lost trust in Aviva. I was involved in a accident involving others. Stopped at the crosswalk when a vehicle half the size of our SUV ploughed into the back of us. Aviva expects us to take a substantial loss of our vehicle. We were innocent. We were stopped at a crosswalk! To replace my vehicle will cost me between 3-5 thousand dollars. Tell me, does that seem fair? Unfortunately this site doesn't allow to choose '0'. So I have to choose '1' star. Claims experience is '0'.

They called me at work today to tell me that damage to my car was wear and tear! The nerve. After being an RBC customer for more then 15 years, paying them without issue over the years, never had an issue with RBC insurance until Aviva took over the car insurance, this is the fist claim filed with Aviva. The rep told me flat out that the estimator report said it was wear and tear. You have to a complete idiot to believe that! It is very obvious it is not wear and tear! So I was pretty upset with Aviva, so she then said she will call the estimator and speak with him. So I called the estimator myself, and he said he put on the report this is a legitimate claim, never mentioned anything about any wear and tear. And he was not contacted by Aviva, he said he would contact them to try and straighten it out. I am going to cancel all my insurance with them. They are going to lose on this one not me!

I will try to keep this brief. No adjuster contacted me for three working days after I phoned immediately (during working hours) from the accident. The body shop and towing compound sought out me over the next several days because they were not getting information to proceed from AVIVA. The body shop contacted me for approval of repairs while AVIVA failed to inform me of any progress (they had been debating write off versus repair). I contacted AVIVA for information. The adjuster eventually (several days later) told me that although extensive damage that the car was repairable because the damage was less than 70% of the value of the car. I pointed out that, with simple math and the value and damage figures they provided to me, the damage exceeded 75% of the value, without regard to the 20% contingency that the repairs might grow by because the extent of repairs was hidden. The response was to up the valuation of my car by $6000 to make the math work. I requested a supervisor because nothing made sense and because the adjuster was bulling me into accepting their terms and if I didn't agree immediately to their terms I must assume immediate possession of vehicle including charges to remove from body shop and expenses to date and accept a cheque that would not cover repairs. The supervisor the adjuster handed me over to (by my request) turned out to be just another adjuster but fooled me until after I was beaten and agreed to AVIVAs terms. All of this happened when the other parties insurance accepted full blame and costs from the start. You never know how good your insurance is until you submit a claim!

How do these guys calculate their cancellation fees? Apparently it is going to cost me $900 to cancel my policy with them. I have the right to cancel my policy at any given time and these extremely unreasonable fees were not stated in the paperwork given to me at the time of renewal. I have been a loyal customer since I was 18 and this is how I am being treated? I also have never had an accident or placed any claims. How about instead of the $900 I pay them $100 and we can both go our separate ways? This feels like a bad break up.