Aviva Auto Insurance Reviews

I have been trying to get through to someone for 2 WEEKS. Every time I get through I am told that I need to call a different department. I am trying to find out why exactly I am not covered even when I was a victim in a HIT and RUN. I have a police report to even back it up, but apparently, because I couldn't get the insurance policy from the guy who HIT ME, I have to pay all of the damages out of pocket! Not to mention that I was sold the WRONG insurance policy when I originally signed up. Total nightmare, seems to me like they are going to try to send me from department to department until I give up. Horrible customer service.

Aviva admits liability for the rear end accident but will not pay for the past 5 years of medical pain treatments or future medical payments, pain and suffering. Their lawyer had the temerity to say Aviva won't charge me any fees if I walk away. I will walk away when they pay for medical treatments and pain and suffering. We will see what a court will decide.. Aviva has been sanctioned and fined $50,000 many times because they refuse to pay. See you in court

I was hit on the 17th of October, 2017, and everything ran smoothly from there until we tried to settle our claim we couldn’t get a hold of anyone. We called 160+ times in 2 months and couldn’t get through to anyone. I am a 17 year old boy who needed a claim on my first car, and got completly screwed for 2 months until finally late january, 2018, we had our lawyer call our claims advisor and after 2 months of absolutely nothing, our lawyer left a voice mail, and we had the correct documents and responses within literally 7 minutes (calculated). Would never, ever recommend this insurance company to anyone. We are pretty sure they had our numbers saved and when they saw it was us calling, ignored us, and when our lawyer called, they s*** their pants. Will never let anyone I know insure with this company, worst of the worst, I would recommend any company except Aviva

Has our atv stolen and when it was time to get our settlement the women in Toronto was rude and unhelpful and made my wife cry. They made it seem as if it was our fault. Once the cheque made it to Edmonton ( which was way below what the machine is worth) the women called me all the way downtown the. Wouldn't see me because she was in a meeting and wouldn't give me a time when it would be done. I warn you do not do any business with aviva or any of their brokers, they have a company culture of lies and bully like behaviour

Recently I had company property fall on my car, after I reported this to my insurance company, they farmed the claim out to an independent adjuster because they were too busy to handle my claim. Not upset about that, however it took over a month to get any communication from said adjuster about my claim. Even with pictures of what fell on my car the adjuster went forward with this claim as if a pole hit my car and I was told that I'm responsible for my deductible. Poor customer service poor handling of claim. Don't go with Aviva

I wish I could give negative stars. How anyone has ever had a good experience with these people is completely beyond me. I've been with this company since I was old enough to drive, and the second you're in an accident (that's not your fault) please expect the absolute worst outcome. The dishonesty of the adjusters is mind-blowing. I can't even possibly describe the emotional trauma I've suffered from these people. They'll threaten you if you don't sign things on their watch, but when you submit the mountains of paperwork, see specialists, pay fees for those specialists to fill out more mountains of paper, and you comply with their "independent medical assessment" to try to counter your specialists, expect to only get half the treatment you're entitled to, if at all. By this point, you're so frustrated and still not better because you've waiting six months to get medical treatment approved. Expect to wait weeks, maybe even months for them to figure out what they're going to do with your car. If it's a total loss, expect to not get enough money to put a down payment on a new car. Also expect to find a new car in less than 72 hours after they give you a dollar figure, because they're going to yank the rental car out from under your feet (that's if they even gave you one at all). They'll bombard you with insurance jargon, threaten you, and use any little detail they can to deny you coverage or treatment. It doesn't matter how many doctors you've seen, how much evidence you have for what's happening to you, they will do everything on their own watch and at the advice of underqualified family doctors with little to no experience. It is a total nightmare. Hopefully you don't develop a psychiatric condition from the stress and anxiety you're sure to have every single time you hear your adjuster's name. Your first call when you get into an accident should be to a lawyer before you even open a claim with these crooks. As soon as my two year ordeal with them is over, I'll be switching insurance companies.

If you don't mind having your vehicle stolen from you at the time of pay out please get insurance through Aviva! If you want to fair market value on your vehicle stay far far away from these professional criminals, they have the worst customer service, worst and rudist claim representatives. Not worth even having insurance if you have to go with aviva

Horrible company to insure your vehicle. I ended up with this company because RBC partner with them and because of that RBC will lose my business. This company doesn't send the quality inspector to inspect the vehicle when the car is repaired and ready for the road. Instead they use the quality inspector to decline your claim when the repair is done by their preferred mechanic Assured Scarborough.
I paid my premium every month, they did lousy job repairing my vehicle, because they lied to me that they repair will have life time warranty if I use their repair shop Assured Scarborough. My car was not safe for 6 months and I didn't know and I got lucky that my family and I are still alive, and I was told even in the last visit by Assured Scarborough that my car was safe to drive. I noticed the brand new tires were balding and too the car back. The quality inspector Ralph is unprofessional employee of Aviva, god knows where the hell he got his license, prepared false and inaccurate report, tried to call his manager, they lied to me repeatedly that there was no manager or supervisor to talk to. I left message for his managers it's more than a month nobody ever called me back. I contacted office of ombudsman talk to Craig, another lousy department to deal with. They are there to protect interest of Aviva not the consumers.
So if you read their message "Best customer service", don't fall for their lie or you will end up regretting dealing with this company and will have no car to drive and they will take their money to pay bonuses to their liar employees while there is not protection for you. They are liars, unprofessional and there will be no help when you need it.

My car was written off early summer last year when a deer jumped out in front of my vehicle. Like many people said, they were very quick to get me a rental. However, upon settling on an amount they immediately demanded that I return the rental. This left me with very little time to make a decision about a new vehicle. No one should be rushed in this instance. Being in an accident is jarring enough. It can really derail you. Given a week I could have made a better educated decision about my replacement vehicle. I was really unimpressed with this.

Furthermore, I later found that their rates were so much higher than most other companies. I was paying $232/month. When I removed collision I was only dropped down to $211/month. Any other company I had give me a quote had me well in the $150/month range. It would be one thing if you got more for paying more but this really isn't the instance. My inexperience is what led me to go with Aviva in the first place.

No one I spoke with was ever rude. I suppose they had that going for them. Anyways, this is just a good example of 'buyer beware'. Do your research.