Aviva Auto Insurance Reviews

I am a 28 year old female who got my g2 license about 3 years ago. Because my family members are insured with Aviva, I got a multi-vehicle discount which made Aviva the cheapest option for me.

The following year, my rate increased by about 10% which they said was due to an introductory discount that you get with them in your first year.
Fine. The year after that, it went up another 13% despite having no accidents or claims. When I called to inquire, they had no explanation.

I found a better rate with Meloche Monnex which has no first year discounts so I know that this is a true base rate. My broker at Aviva tried to talk me out of it by saying that Aviva works through brokers which makes the service more personalized whereas Meloche Monnex works through the corporate office. In my experiences, I have had a much more difficult time contacting Aviva whose brokers seem to have a very lax attitude towards responding to their voicemails. I am put into contact with someone right away when I contact Meloche Monnex.

I am happy with the switch. Beware of rate increases with Aviva.

Made a stolen vehicle claim. The vehicle was recovered in damaged condition. Was told the vehicle would be written off and I could expect the final paperwork to complete before the cheque would be issued. Received a call back two months later indicating that I actually did not have theft coverage on my policy even though this should have been the first thing Aviva looked into when I made the claim. Have had very little communications with them as they are unnaivailable. My claims representative has not been responsive to countless calls where I attempted to move the process along. Am still struggling with the company and their ombudsman won't even respond to emails. Meanwhile my car is still sitting at their auto mechanic shop...

My wife and i had been drinking so we called 2 taxis. One for the driver to drive us in our car, another to drive the other driver back to his car.
The driver driving our car had an accident. Aviva says WE are responsable!

First of all, I'm not sure how far this review will reach out to or if Aviva will even care about this but I need to write this because our family members are furious. On June 1, 2014 around 3pm, our mom's Sante Fe was parked on 17 Avenue 9A Street S.W., My brother and I came back to a car with a broken bumper snapped in half. There were several witnesses on site telling us that a black Ford F150 truck lost balance and his truck hit the left side of our bumper and because of its strong force, the bumper was snapped off. Thankfully, the guy left his phone number so we contacted him and tried to contact Aviva, which is his insurance. Despite our busy working schedule and needing a drivable car (I'm sure you get pulled over by a police if you drive in an unstable vehicle), both me and my brother tried calling Aviva about 50 times and there were no answers. My brother finally got a hold of the appraisal person, his name is Lyle, and he came to look at the car on June 12th, 2014 and told us Aviva will not cover any costs for replacing the broken bumper because he "magically" knew there were previous damages. For all we know, we had a little dent on the right side of our bumper which didn't cause issues or affect us in any way to drive the car. After arguing, he finally said he'll quote it for $500.00 to get the bumper replaced and wrote it down as a "drivable" car when we clearly can't drive it with that condition and refused to pay for a towing cost telling us to drive it to the body shop ourselves. My other brother works at a dealership and it's costing us at least $1000.00 for the replacement. First of all, Lyle was very rude to my brother Paul talking on the phone and Second of all, even if there were previous damages, we would like our old bumper back to how it was with a dent on the right for all we care. We drove this car with a bumper and now because of a truck hitting it off, we now have a car without a bumper. (Was drivable and now Not drivable) Third, it took forever for us to rent a car in the meanwhile (while we were waiting for Aviva to pick up their calls), we can't even get a hold of the adjuster Laura or her subsitute Lauren to confirm on the rental fees being covered by Aviva. I'm worried that Aviva will just put that cost on us in the end even though they reserved the car for us to use in the beginning. I believe we should be covered in full for this replacement of the broken bumper and we should not have to call you a million times to speak to any of you. This whole incident was not our fault and I don't feel that we should have to go through so much trouble. This may be just one of your claims or issues you have to deal with out of many, but to us, this has been a very stressful issue that we probably will not be able to forget even down the road in the future. I'm not the person to write reviews or complain about things often but this incident is giving me nightmares and I hate seeing our family stressed because it has been a difficult journey from the beginning. I hope someone reaches out to me regarding this matter and please step up to be a better company. Thank you.

On May 13 2014 I was in an accident. Some guy did not secure his trailer gate and it came barreling across rhe highway and bounced off our driver side door and then into the driver side pillar and windsheild. Everything was handled by Aviva very quickly. The car was a write off with 7100 in damages. We were told by our adjuster that the check was being courier on May 16 2014. We called many times wondering why we had not received our check, and never received a call back. My broker finally got a hold of her and found out the check was lost in the mail. So she sent another one...and that one too was lost in the mail. We were forced to return the rental and still havent received a check to buy a new vehicle. Today, May 30, I demanded to speak to the manager. He said there was nothing that could be done, no I wasn't getting another rental, and my broker probably had the check just didnt see it on his desk. I am fed up with the run around from this joke of a company. As soon as I do get a check I WILL be switching companies. Aviva is a bunch of liars and blame every one else for their screw ups. Pick another company. Or if you stay, pray to god you never have to make a claim!!

Was provided an insurance quote for three auto policies on July 9th, 2024 that I agreed to. The auto insurance was to be effective Aug 6 at 12:01 am. On Friday, Aug 2nd (the Friday of the August long weekend) I received an email from the broker at RH Insurance, informing me that Aviva would not provide collision or liability for me son. Claims history was known to all parties.
Unless you want a company to renege on a quote, be provided such information at the last minute, I would avoid all three of the parties listed above.

Price got from 102 a month to 172 a month after the first year. And they even cover less than the first year. What a scam.

I just got a registered letter from Aviva stating I had to submit a "WRITTEN APPLICATION FOR REVIEW AND ACCEPTANCE". Without this form, my policy would not be renewed. Also, FULL PAYMENT must be made if accepted. I spoke to an agent 2 weeks prior to receiving this notice and there was no mention of this ridiculousness. He updated my existing insurance with my new details and I got my pink slip in the mail. Today, I called them again to find out why I was getting such a letter and the rep. indicated that I was picked randomly and this is a NEW LAW in ALBERTA - which I think he said to get me off the phone #fakenews. I will be filing a complaint and will start looking elsewhere for auto insurance. I have a clean driving recording & have been driving for 15 years. This does not add up - they are up to something.

Our daughter received the five-page form. Then we just received our form this week. Wow, will not spend my time filling that out. Screw them

Same as everybody else, these forms are nonsense! If you pose a question that says “if so”, a blank response means NO! I just resent my forms back in! Apparently, they cancelled my insurance on Jan.24th, the same day as they mailed the letter! But they did take my monthly payment out, oh and the auto reply says that they will respond in 2-4 weeks! RBC needs to find a new insurer!