Aviva Auto Insurance Reviews

I am a 28 year old female who got my g2 license about 3 years ago. Because my family members are insured with Aviva, I got a multi-vehicle discount which made Aviva the cheapest option for me.

The following year, my rate increased by about 10% which they said was due to an introductory discount that you get with them in your first year.
Fine. The year after that, it went up another 13% despite having no accidents or claims. When I called to inquire, they had no explanation.

I found a better rate with Meloche Monnex which has no first year discounts so I know that this is a true base rate. My broker at Aviva tried to talk me out of it by saying that Aviva works through brokers which makes the service more personalized whereas Meloche Monnex works through the corporate office. In my experiences, I have had a much more difficult time contacting Aviva whose brokers seem to have a very lax attitude towards responding to their voicemails. I am put into contact with someone right away when I contact Meloche Monnex.

I am happy with the switch. Beware of rate increases with Aviva.

My car was stolen in the middle of the night right from my driveway as I slept only a few feet away. That was July, 2014. Aviva farms out claims settlement to Cunningham & Lindsay who seem determined to prove to Aviva that they save them as much money as possible. So you get caught in bureaucratic finger-pointing. The policy offered a rental vehicle which I had to exchange after only a few days as it was like a coffin on wheels and not equivalent to the 2011 V-6 Accord that was stolen. Within several weeks, I received an offer prepared by Aviva via C&L who then pulled the plug on the rental vehicle leaving me with nothing to drive. I thoroughly analyzed the 16-page offer and phoned up all ten dealerships to check on the comparables cited. There was no car for sale that low mileage. The offer was very confusing, listing the same ten cars twice using different prices. And only two of the comparable cars shown were the proper model (V-6 NAVI) which retails for at least $2000 higher. This evaluation was unprofessional and bush-league. When I complained and said I was not accepting the offer, it took many weeks more to get a revision which obviously didn't have any further research, nor did it correct for the wrong model. All in all, I didn't receive a cheque until mid-October, three months after the car was stolen and two months after my rental was cut off. Don't go with Aviva and assume that you're going to be protected from something like theft or an accident that's a write-off.
There are two other morals to the story.
1) Don't expect the police to be very helpful. They may pat your hand and say, "There, there.", but a stolen car is either carved up in pieces or on a ship across the ocean within 48 hours. Car theft is big crime but nobody seems to be effective or they're all toothless tigers.
2) Go ahead, buy a Honda and keep it in showroom condition. After all, the third world needs more black market vehicles and Hondas and Toyotas are at the top of the list. Realize that if you take your car in for service (and mine had been just the week before), some car jockey can easily get the keys (even electronic ones) easily duplicated at a car parts store or by a partner in crime.

Made a stolen vehicle claim. The vehicle was recovered in damaged condition. Was told the vehicle would be written off and I could expect the final paperwork to complete before the cheque would be issued. Received a call back two months later indicating that I actually did not have theft coverage on my policy even though this should have been the first thing Aviva looked into when I made the claim. Have had very little communications with them as they are unnaivailable. My claims representative has not been responsive to countless calls where I attempted to move the process along. Am still struggling with the company and their ombudsman won't even respond to emails. Meanwhile my car is still sitting at their auto mechanic shop...

my truck was stolen while I was travelling i had reported a claim to aviva , in this case i knew the individual who had taken and crashed my truck, my truck was written off. after battling for a month with aviva over trying to settle this claim, they stated that i had to press charges against this person in order to settle the claim (last i checked its the RCMP's job to lay charges towards anyone not mine, i can only give a statement) i argued this point to the insurance for a long time, further more although offered at first they stated i was not entitled to a rental car although i had been told in the past i had 900 dollars credit towards a rental "the case is under investigation without prejudice and im not entitled to one i can get one and ask for reimbursement later" i was told, finally the Sargent of the police station had to phone the agent to tell him that a warrant had been issued and they are searching for the individual involved so the agent authorized a rental for a week and offered me a claim now starts the low balling they offered me 2000 less then what i had found the fair market value to be on my truck i told them this they asked me to submitt 3 similiar trucks kms make model year so i found two that are similar other then that it is hard to find a truck of this calibre ( it was well maintained with low kms for its year) i found two they were not from alberta so she dismissed them i also showed her the appraised value on kelly blue book they couldnt open the link. i am still battling over this its month two.

this story it stands to show that as a customer with aviva your words carry no weight and they drag on this process to try and make you except there low offer i have had 3 different agents they all have taken leaves of absence and have literally only received one email a day from 2 of the agents although i have sent several different emails and questions regarding the proccess that they have said i have to follow and they do not answer there phone so dont bother calling you can only request that they call you back via email which will take a day to reply and set up a call time, as well they have made me jump threw many hoops with the RCMP who has also told me its to seperate things your truck being stolen and someone being charged with theift.

they do not have your best interest in mind and they are trying to save money they are not on your side.

My wife and i had been drinking so we called 2 taxis. One for the driver to drive us in our car, another to drive the other driver back to his car.
The driver driving our car had an accident. Aviva says WE are responsable!

I lost my car in a fire and get nothing from aviva.
Aviva insurance is a a fake contract always tricks you in a huge and complicated contract with a lot of points that allow for them to say this is not covered

First of all, I'm not sure how far this review will reach out to or if Aviva will even care about this but I need to write this because our family members are furious. On June 1, 2014 around 3pm, our mom's Sante Fe was parked on 17 Avenue 9A Street S.W., My brother and I came back to a car with a broken bumper snapped in half. There were several witnesses on site telling us that a black Ford F150 truck lost balance and his truck hit the left side of our bumper and because of its strong force, the bumper was snapped off. Thankfully, the guy left his phone number so we contacted him and tried to contact Aviva, which is his insurance. Despite our busy working schedule and needing a drivable car (I'm sure you get pulled over by a police if you drive in an unstable vehicle), both me and my brother tried calling Aviva about 50 times and there were no answers. My brother finally got a hold of the appraisal person, his name is Lyle, and he came to look at the car on June 12th, 2014 and told us Aviva will not cover any costs for replacing the broken bumper because he "magically" knew there were previous damages. For all we know, we had a little dent on the right side of our bumper which didn't cause issues or affect us in any way to drive the car. After arguing, he finally said he'll quote it for $500.00 to get the bumper replaced and wrote it down as a "drivable" car when we clearly can't drive it with that condition and refused to pay for a towing cost telling us to drive it to the body shop ourselves. My other brother works at a dealership and it's costing us at least $1000.00 for the replacement. First of all, Lyle was very rude to my brother Paul talking on the phone and Second of all, even if there were previous damages, we would like our old bumper back to how it was with a dent on the right for all we care. We drove this car with a bumper and now because of a truck hitting it off, we now have a car without a bumper. (Was drivable and now Not drivable) Third, it took forever for us to rent a car in the meanwhile (while we were waiting for Aviva to pick up their calls), we can't even get a hold of the adjuster Laura or her subsitute Lauren to confirm on the rental fees being covered by Aviva. I'm worried that Aviva will just put that cost on us in the end even though they reserved the car for us to use in the beginning. I believe we should be covered in full for this replacement of the broken bumper and we should not have to call you a million times to speak to any of you. This whole incident was not our fault and I don't feel that we should have to go through so much trouble. This may be just one of your claims or issues you have to deal with out of many, but to us, this has been a very stressful issue that we probably will not be able to forget even down the road in the future. I'm not the person to write reviews or complain about things often but this incident is giving me nightmares and I hate seeing our family stressed because it has been a difficult journey from the beginning. I hope someone reaches out to me regarding this matter and please step up to be a better company. Thank you.

On May 13 2014 I was in an accident. Some guy did not secure his trailer gate and it came barreling across rhe highway and bounced off our driver side door and then into the driver side pillar and windsheild. Everything was handled by Aviva very quickly. The car was a write off with 7100 in damages. We were told by our adjuster that the check was being courier on May 16 2014. We called many times wondering why we had not received our check, and never received a call back. My broker finally got a hold of her and found out the check was lost in the mail. So she sent another one...and that one too was lost in the mail. We were forced to return the rental and still havent received a check to buy a new vehicle. Today, May 30, I demanded to speak to the manager. He said there was nothing that could be done, no I wasn't getting another rental, and my broker probably had the check just didnt see it on his desk. I am fed up with the run around from this joke of a company. As soon as I do get a check I WILL be switching companies. Aviva is a bunch of liars and blame every one else for their screw ups. Pick another company. Or if you stay, pray to god you never have to make a claim!!