Aviva Auto Insurance Reviews

I have been fortunate that I never needed to claim with them. But reaching anyone takes forever. It took me THREE days to get a hold of someone in customer service. I was on hold for one hour one day, another hour another day and then finally decided to call them the second that they opened and finally got someone in about ten minutes. And since they close at 500 on the dot and no weekend hours, it makes it difficult for those of us who work hard for a living to deal with this during business hours. How about putting some people on a late shift, early shift, put more people on the phone? How about putting your customers' interests a bit more in the forefront? In fairness, the girl who answered the phone was polite and answered all my questions. I did not give her grief because, in the end, the unacceptable state of operations is not her fault. Several years ago, I had lost my job and my wife was battling cancer and for the first time in 34 years of driving and insurance, I had my insurance payment bounce. Yes, it was my fault. And I begged them for help. Begged them. And they screwed me over big time. I had no choice but to pay the increased premium as they were almost treating me like a new policy, and it would have been no better to move elsewhere and I did not have the time to spend on it. Well, that blemish has disappeared off of my insurance history and I am moving on to much much better and saving about $2,500 between my house, my car and my wife's car while maintaining almost the exact same coverage. I am taking away from them a pretty good pair of safe drivers who have not had a claim for either of them in more than ten years. I don't have anything good to say about them at all.

Been with this company for over 5 years, clean driving record with no prior claims. Recently I was involved in a terrible accident that not only left me in severe pysical pain but also mental pain. According to witness (since i remember nothing) I was not at fault because the truck driver cut into my lane. I have been trying to reached claims ever since as I am in extreme agony but still nothing. I have left countless messages yet no results or even call back. I have been driving for 15 years & never had I miss work or been in such situation so I have no clue what steps need to be done. I am trying to be patient but my patience is running out. I have decided to used my own money for my therapy sessions, which includes mental & physical. What are my next steps? I am not asking for much but this insurance company seems to have no interest in my well being or getting anything settled. By the way my car was a total write off and still no settlement had been agreed.

One of the top biggest scam company on the universe, worst customer service by hiring also crocks agents to investigations. No trust in customers whatsoever. Insurance companies are supposed to treat policy holders with utmost good faith but them they have utmost bad faith. Just briefly, I have a damaged boat that is covered under any type of collision and they spent over 6 months to tell me that I didn't have insurance coverage because i didn't provide an appraisal for my boat at the time when I insured it. My broker said to me that since your boat is not older than 20 years, so that they shouldn't have asked for one. I know that they are playing me those crooks. The comments on this website and other web pages appear to be real experience of innocent people like me and you. I won't stop watch this happening to my boat which is worth over $30,000 dollar and I'm going to sue this company. They deny coverage to almost anyone they want to and they hope that they get away with it. I encourage anyone who has a problem like me to hire a paralegal for less cost and FIGHT them. Don't leave them alone because this company should really close down and not to operate anymore because it doesn't serve the consumers fairly. I paid them insurance premiums for 5 months and at the end they just returned all the premium saying I didn't have coverage, seriously!!!!