Aviva Auto Insurance Reviews

So I have been with Aviva thru RBC for almost 4 years and it has been the worst experience ever. I rolled my truck over on icy roads but didn't hit anybody. I didn't file a claim, I wasn't insured for that. She made me remove my insurance and said to call back when I get another car. Got another car, call them and now 'cause she removed my insurance, I'm like a new customer, so I had to do the whole process again and will have to wait 3 or 4 weeks to get the paperwork process. Also, I did monthly payments before my accident and she told me the guidelines had changed and I will have to make a full payment of $1000. This is craziness!!! Ya right, I have been with no car for a month and they want me to wait another month and pay a full year, no way!! I'm with a different company now and glad to be done with them. I wish they shut down and usually it happen when I do. I do believe in karma and karma will be back on them. If I could, I would not get any star at all but I can't, I'm just saying.

Had a 5,000 claim in 2015, in 2017 Aviva partnered with RBC as the underwriter and then they cancelled my insurance 1 month before my renewal!!! RBC said AVIVA sent me a re-application via snail mail (which I never received). Because I didn't "reapply within 2 weeks, they sent a "registered" letter informing me my policy is cancelled and they no longer want me as a customer. AFTER 15 years of being a customer, never missing a payment! No changes in my vehicles or driver rating. (They actually said they would NOT cancel my House insurance! LOL). BEWARE, Aviva now RUNS RBC insurance and the complaints line I called said they are targeting longtime customers and snuffing them out as most have a declining deductible clause (my $500 deductible was at $0 because of my 15 years of "Loyalty"), haha. They ACTUALLY said I qualify for the exact same coverage after the RBC agent issued me a quote and I would have NO lapse in coverage, HOWEVER, there would be $150 rate hike and I would lose all accrued loyalty benefits such as my declining deductible, which was at $0, so re-set to $500. RBC's bait and switch predatory practices are despicable, I don't believe they ever mailed me any re-application/renewal forms and obviously by not emailing me or calling me to notify me about pending policy cancelation (they had my email and home phone number on file for years) they obviously targeted me and are looking to get rid of long-term customers. The RBC insurance Rep apologized for AVIVA's unscrupulous corporate tactics as this is new to RBC, she sounded embarrassed after admitting she is getting multiple calls from longtime customers with similar complaints. Note RBC does not target new customers, within the last 2 years, rather longtime loyal customers they want to get rid of. Good luck RBC, I'm lodging a complaint with the Ontario Insurance Ombudsman and notifying my Union, my workplace as well as my friends and family to steer clear of RBC! AVOID the renewal cancellation hassle by RBC auto insurance.

I had been insured with this company for 3+ years with no issues, and good rates. I recently received a letter in the mail stating that my policy would not be renewed because I had missed a deadline to submit an application for insurance. I was not told about this form at all. I had renewed several times in the past without needing to submit any forms. I called and they said the only way to renew was to apply as a new customer, even though my insurance did not expire for over a month. She kept saying that the process might take longer than I had and encouraged me to get quotes from other companies. What kind of business is run that way? I had a claim earlier this year but had accident forgiveness, I believe this was a scam to make me give up my accident forgiveness and start a new policy at a higher rate. Absolutely do not recommend this company.

I just got a renewal for my vehicle and it showed that the price has gone up by over 30$. I decided to give them a call before I start to look for another company. This lady from a customer service answers my call and the way she was talking to me was very unacceptable. She was being very rude and unhelpful. When I asked her why she was rude to me, she said that she is doing that because I am being rude to her!:) What a professional lady she was. When I inquired to speak to her manager, she said there is no way she can facilitate that for me and there is basically no one for me to complain about the “good service” she has provided for me!!! What a good company to have a business with! Would never recommend them to anyone!!!!

Called around and choose RBC insurance through Aviva because it was least expensive. However, had a claim in November where we were rear-ended (no fault of ours). All three vehicles had Aviva insurance... we received phone calls at home and cell from Aviva looking for the other occupants (who caused the accident!) and leaving us messages regarding this claim and personal information!!!! We complained but it continued... we got a lawyer and it didn’t improve. Our health adjuster was ignorant and rude (we faxed paperwork and he stated “well that goes to Toronto... I’m in Halifax... do you want me to get in my car and drive there?!)... We were the victims (multiple injuries... deaths... etc) and our own insurance company was treating us like this!! We called their supervisor and requested a new adjustor - which was ignored. We phoned RBC and complained and were ignored. We went back to our lawyer and were suggested not only to sue the people responsible but also Aviva... insane that as a large company they treat their paying customers this way! Disgusting!!

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.

Worst company to get insurance with. I updated my credit card for both property and auto monthly deduction, they updated it for property but never updated for auto and kept charging the previous card and then cancelled my policy on payment after hours-long multiple calls, transfer from department to another and waiting on hold for hours. They asked me to pay the backlog once, which I did. Still, they never reinstated my policy and offered me a new one with double rate ..and still, my history is scarred by CANCELLATION DUE TO NON-PAYMENT which was actually CANCELLATION DUE TO NON-CHARGING but they don’t hold any responsibility for their lack of update on my provided account. Very improper and unprofessional .. I guess they don’t care about customers at all, all they think about is money-making ...worst experience

They charge me 420.00$ a month for insurance. I went to other companies for quotes and it was all in the 250.00-300.00$ mark... so I tried to cancel my insurance the day before it was set to renew (didn't know it auto-renews...), so they didn't answer and I sat on the phone for 2 hours waiting for a rep. By then I had to work, of course, they were closed for the weekend. So, Monday morning 8:30 am when they opened, I called to cancel... 308.00$ to cancel because they "insured" me for 3 days. They were rude, ignorant, and refused to send me my policy information and refused to let me speak to a supervisor. Absolutely will not be recommending them or going back to them. My 7 family members will also not be renewing with them. I recommend you do the same or Don't Even start with them. Nasty, nasty "people."

Aviva acquisition of RBC Canada ruined my RBC experience in 2 ways.
They increased my premiums and in return their customer service gave me attitude! Switching all my insurances to others is way to go!

I shared a car with my brother over TWO years ago. That car was a beater and eventually stopped working. I moved the insurance from that car, as I was the owner, to my new car. They told me my brother's name must be transferred with mine. At the time, it was a few hundred dollars over a year and they wouldn't budge on removing his name so I thought I had no choice but to agree. I DO NOT LET MY BROTHER DRIVE MY CAR. My mom refused to take him on as well. My brother is mentally ill and does not work. He has no money to provide to me for me paying his insurance. Now, my brother's premium has gone up magically to well over a $1000 a year even though he's only an OCCASIONAL driver on the policy and not a driver at all in real life. I did my research and found out that the Ontario Insurance Act provides for a way to exclude a driver under special circumstances which after speaking to various people, Aviva/RBC agreed to do. Not a month later, I got my "new" package and he has been added onto my policy. WITH NO EXPLANATION. Even better, my premium has gone up YET AGAIN!!! I'm in my early 20s and I am not made out of money. I called to find out what's happening. Apparently, my policy is under review with an underwriter AND the underwriters don't talk over the phone or e-mail. THEY DO NOT TALK TO THEIR CLIENTS. THEY JUST MESS AROUND WITH YOU. I got a letter in September saying my policy is going up, got a letter in October saying they have excluded my brother and it's coming down and NOW IT'S GOING BACK UP AGAIN. WHY? They can't come to the phone to explain. Regardless, stay away from them. I am looking for a new car insurance company.