Car Insurance Reviews
Aviva Auto Insurance Reviews
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(473 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (23)
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Agent/rep knowledge (19)
Agent/rep language skills (1)
Billing/payments (127)
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Cancellation experience (86)
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Claim - adjuster (25)
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COVID Handling (5)
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Late payment fee / NSF (2)
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Parking/pausing policy (1)
Phone wait times (11)
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Policy coverage (100)
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Rates at renewal (9)
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Rates for good drivers (36)
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Trailer/motorhome (8)
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Review author
I got into an accident on July 06 2015. The first thing I did was called the cops, second was call my insurance company which is Aviva. After I made that second call you better believe it I was treated like a 1 year old baby. My agent, instructed me in terms of what to do, sent a tow truck to pick up my car from the parking lot and tow it to the collision reporting centre, sent a driver to pick me up so I can pick a rental car, I had an awesome experience. My agent was outstanding and her name is Susan F., very nice person at heart and at getting things done the right way. I was not as it fault by the way.. Aviva paid me off for my car and the sum that they paid me was more than I was expecting! Today I'm driving a Infiniti G35! Still with Aviva and don't think I'll ever switch! Thank you.