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Aviva Auto Insurance Reviews

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(473 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
16.0%
Agent/rep knowledge
16.0%
Agent/rep availability
12.0%
Agent/rep callbacks
8.0%
Claim - adjuster
8.0%
Claim processing time
8.0%
Claim - not-at-fault
4.0%
Claim - rental car
4.0%
Claim payout amount
4.0%
Email/message wait time
4.0%

Top negative trending topics ?

Agent/rep availability
44.0%
Agent/rep attitude
32.0%
Claim - adjuster
32.0%
Agent/rep callbacks
28.0%
Agent/rep knowledge
28.0%
Claim processing time
16.0%
Email/message wait time
16.0%
Phone wait times
16.0%
Billing/payments
12.0%
Cancellation experience
12.0%
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Ratings
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4
(1)
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2
(3)
1
(34)
Tags
Agent/rep attitude (2) Agent/rep availability (2) Agent/rep callbacks (1) Agent/rep knowledge (2) Billing/payments (2) Claim - adjuster (1) Claim - rental car (2) Claim - repair shop (1) Claim payout amount (1) Claim processing time (2) Email/message wait time (1) Insurance Rates, Prices (2) Policy changes experience (1) Policy coverage (4)
Review author
Consumer (1)
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Accident

by Sam on May 8, 2018
4 out of 5 stars

I was involved in a car accident in December 2017. My car was towed to a shop that I wanted and I was given a rental car for 20 days while my car was in the shop to be fixed and everything went great without any delay. I would recommend Aviva to my friends and family

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Review topics
Claim - rental car Claim - repair shop