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I had Aviva as an auto insurer for close to two years. I was able to change my insurance policy twice, easily, with prompt help from Aviva. First time I was to add my husband as a second driver, meaning I had to cancel the earlier agreement which was done fast and smooth without any complications. I later moved from Ontario to Quebec, and I let Aviva know of the change in residence. They were fully supportive in helping me end their insurance and refunded the pre-paid cash without any fuss. Although some of the emails went unanswered, a follow-up call would always get the issue fixed, and a confirmation email sent. I would recommend you to sign up with Aviva without any worries!