Aviva Auto Insurance Reviews

Like the reviews below, I had a registered letter regarding my auto insurance. With no claims and no tickets, I was frustrated, so I opted to cancel my auto and home insurance. Received a letter stating cancellation, perfect. But they still took money out of my account even after cancellation and worst yet, they took double. Called in and finally was able to speak with a human, said they would refund me but will take 2 weeks. Very ticked off as I am on disability from the police force and need every penny. $471.00 out of my account when I need those funds. Cancel and they still taking funds. That's fraud. DO NOT use Aviva! I would put zero stars if it would let me.

I recently received a registered letter that was very adversarial in tone. After 20 years of being with RBC, Aviva has sent out a 5-page form that I must complete or my insurance will be terminated. This form is not intended for consumers to fill out; it is very complicated. I have 3 vehicles worth over $80,000 with no debt, an excellent driving record with 1 speeding ticket... I've spoken to the Government Agency here in Alberta and they asked me to send all documentation to them, including the letter. I've since learned that Aviva is intentionally trying to dispose of all the customers who have 1. Free Accident coverage 2. Lower deductible for loyalty 3. Lowest rates for good driving. They are compelling these customers to leave by threatening them. Please contact Alberta Superintendent of Insurance to complain. They informed me that they can only legally ask 13 questions, and if answered cannot legally cancel your policy for Liability, but they can cancel my comprehensive. After reading how they have dealt with claims from other customers, I am likely going to change anyways.

Unbelievable. I started with Aviva last year with the most basic insurance (home and auto) and set up auto-pay. In September I was gone to Europe to get married and there was an issue processing my payment. A few days later they tried taking payment again but it was declined. This apparently deems cancellation for non-payment, even after I offered to pay off the remainder of my year. I notified Aviva I would be gone in September but instead of calling me or emailing me, they sent a letter for cancellation that was not received until I came back from Europe. Don't deal with this company unless you want headaches, they have no communication skills and the underwriters are quick to take action without first doing due diligence on every situation. Now after a 100% perfectly clean driving and insurance record, no one will insure me without paying off the full year. Thanks for screwing over a family with 1 vehicle, an 8-month-old and second on the way. Hopefully, I get a reply if this company is somewhat decent enough.

We were with Aviva for 10 or so years. Had one accident, it was a write-off. And it took them almost 2 months to say it was a write-off. And we're still paying for it. I've made two payments since this happened. And now we find out they cancelled our insurance on use. This company is a JOKE. I will tell everyone I know not to choose Aviva unless they want to get screwed. And their customer service sucks. I'd like to meet the person who runs this joke show.

Aviva, which we were insured with for over 15 years, decided to send out a mailer to update our car info. They knew all the car info, but we filled it out anyway. We send it back. Three weeks later, we receive it back again saying one signature is missing. We sign the one space and send it back. Of course, this occurs during the postal strike and Aviva did not receive the returned form until after their arbitrary date and then up and cancelled our policy overnight. On three cars; they didn't even let us know that they cancelled our policy. So we call them up, and they tell us it will be 4 weeks, minimum, to get a new policy. We can't just stop driving for a month, so we had to switch to another company, which insured us THAT DAY. They almost seemed to enjoy our situation. Avoid at all costs!

I've been a client for 10 years. When I called them earlier today to find out where my pink renewal slips were, I was rudely informed that my auto insurance was not going to be renewed but my home insurance would remain. Huh?!? Apparently, they sent me some questionnaire -- that I didn't ever receive. Since I didn't fill out a document that I wasn't aware of, I was being dropped as a customer, even though I'd never made a claim or a late payment. Thanks to RBC Aviva, I wasted almost six hours of my day moving my business to another insurance company. I was told by the CSR that I could re-apply to become a customer again at any time. I'll be following up by extinguishing all RBC products from my life as well. I don't have time to deal with this kind of nonsense.

Had a 5,000 claim in 2015, in 2017 Aviva partnered with RBC as the underwriter and then they cancelled my insurance 1 month before my renewal!!! RBC said AVIVA sent me a re-application via snail mail (which I never received). Because I didn't "reapply within 2 weeks, they sent a "registered" letter informing me my policy is cancelled and they no longer want me as a customer. AFTER 15 years of being a customer, never missing a payment! No changes in my vehicles or driver rating. (They actually said they would NOT cancel my House insurance! LOL). BEWARE, Aviva now RUNS RBC insurance and the complaints line I called said they are targeting longtime customers and snuffing them out as most have a declining deductible clause (my $500 deductible was at $0 because of my 15 years of "Loyalty"), haha. They ACTUALLY said I qualify for the exact same coverage after the RBC agent issued me a quote and I would have NO lapse in coverage, HOWEVER, there would be $150 rate hike and I would lose all accrued loyalty benefits such as my declining deductible, which was at $0, so re-set to $500. RBC's bait and switch predatory practices are despicable, I don't believe they ever mailed me any re-application/renewal forms and obviously by not emailing me or calling me to notify me about pending policy cancelation (they had my email and home phone number on file for years) they obviously targeted me and are looking to get rid of long-term customers. The RBC insurance Rep apologized for AVIVA's unscrupulous corporate tactics as this is new to RBC, she sounded embarrassed after admitting she is getting multiple calls from longtime customers with similar complaints. Note RBC does not target new customers, within the last 2 years, rather longtime loyal customers they want to get rid of. Good luck RBC, I'm lodging a complaint with the Ontario Insurance Ombudsman and notifying my Union, my workplace as well as my friends and family to steer clear of RBC! AVOID the renewal cancellation hassle by RBC auto insurance.

To cancel a policy with RBC Aviva is a terrible experience. If you ever wish to cancel, they will make it so difficult that you wish you hadn't even tried! Awful company to deal with...

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.

So Aviva cancelled my home insurance because they wouldn't insure a home with a business, then a few months later when I wanted to cancel my auto insurance, they charged me a $200 fee! So they cancel on me, and I have to pay a fee to get out of the contract? Crooks!