Aviva Auto Insurance Reviews

We bought a new car and just wanted to change the insurance over. Three hours later being grilled with questions and being put on hold 8 times, then being told I would have to go into an RBC bank to give them even more money because this is a new policy. The gauging, the frustrating experience, I do not recommend this insurance company

To cancel a policy with RBC Aviva is a terrible experience. If you ever wish to cancel, they will make it so difficult that you wish you hadn't even tried! Awful company to deal with...

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.

Worst company to get insurance with. I updated my credit card for both property and auto monthly deduction, they updated it for property but never updated for auto and kept charging the previous card and then cancelled my policy on payment after hours-long multiple calls, transfer from department to another and waiting on hold for hours. They asked me to pay the backlog once, which I did. Still, they never reinstated my policy and offered me a new one with double rate ..and still, my history is scarred by CANCELLATION DUE TO NON-PAYMENT which was actually CANCELLATION DUE TO NON-CHARGING but they don’t hold any responsibility for their lack of update on my provided account. Very improper and unprofessional .. I guess they don’t care about customers at all, all they think about is money-making ...worst experience

Was with RBC insurance before they partnered for Aviva. I have been with them for over 8 years give or take. Called to have my insurance policy switched to driveway coverage after deciding not to fix it since it wouldn't be worth it. My payment went through the day before for service I was not using, so I asked them to backdate it - something that RBC did in the past. They said they would not do it, so I asked to speak to a supervisor. I couldn't believe my ears when they told me it would be a 4-5 week wait to get a call back from a supervisor. I have never heard of such horrendous service. I can understand 4-5 days but more than a month proves this company is incompetent and does not care about its' customers. I then said I wanted to cancel my service and they said it would be a months premium. After 8 plus years with this company, this is the last straw. Just a warning: pls, do not give this company your hard-earned money because they will not take care of you. I speak from experience as I also had an accident a year earlier that was not my fault and they gave me the runaround for 2 months. Come to find out they removed my claim advisor from my account, so no one was looking into it after being told time and time again it was being handled. Just warning, this company is incompetent and they are liars and thieves. Save yourself the headache and frustration. The company needs to be shut down and its board should go to jail.

They charge me 420.00$ a month for insurance. I went to other companies for quotes and it was all in the 250.00-300.00$ mark... so I tried to cancel my insurance the day before it was set to renew (didn't know it auto-renews...), so they didn't answer and I sat on the phone for 2 hours waiting for a rep. By then I had to work, of course, they were closed for the weekend. So, Monday morning 8:30 am when they opened, I called to cancel... 308.00$ to cancel because they "insured" me for 3 days. They were rude, ignorant, and refused to send me my policy information and refused to let me speak to a supervisor. Absolutely will not be recommending them or going back to them. My 7 family members will also not be renewing with them. I recommend you do the same or Don't Even start with them. Nasty, nasty "people."

So Aviva cancelled my home insurance because they wouldn't insure a home with a business, then a few months later when I wanted to cancel my auto insurance, they charged me a $200 fee! So they cancel on me, and I have to pay a fee to get out of the contract? Crooks!

I had my license suspended in July 2016 because I had a stroke. My 26-year-old nephew visits sometimes and wanted to drive us to visit family about 1 hour away, so I called RBC to get a quote for my auto insurance for adding my nephew as an occasional driver. My quote was way too expensive for adding him so I said forget it. 6 months later I get a letter via registered mail Canada Post telling me that they are cancelling my policy in 2 weeks. When I called them to find out why, they said because I failed to provide my nephew's information. I told them it was only a quote that I got to add him, I never actually did. They accused me of having him drive the car without adding him on the policy so they took it upon themselves to cancel it. Real nice of them.

Longtime RBC insurance customer, absolutely loved them, very fast and responsive. As soon as AVIVA started underwriting for them that all changed. In July of 2017, I was auto-renewed by RBC/AVIVA Without my consent or notification. AVIVA CANCELLED my comprehensive coverage on 2 of my 4 vehicles. One of these was a lease and I am legally obligated to maintain comp coverage. It wasn't until I was denied coverage at a speedy auto glass in FEB 2018 that I was made aware I had no coverage for glass, theft auto hail etc... on 2 cars. Thankfully no harm to me, but I can even begin to imagine if either my leased Acura or diesel pickup without comp coverage were stolen. AVOID AVIVA, sorry RBC, I'll come back if you ditch AVIVA.

Been a customer with AVIVA for 10 years, clean record and suddenly one speeding ticket (45 km over) and they've cancelled my policy! They really do suck and hope they're out of here!