Aviva Auto Insurance Reviews

Aviva sends out confusing renewal forms to current customers and if you make one mistake or mail it late they cancel your insurance. These forms are confusing and you are too include information that you might not know is pertinent. I had one late payment with CAA and that black mark has followed me. DO NOT do business with them! I have no accidents and no claims yet they cancelled my coverage. If your first language is not English then you are in a paperwork nightmare that could land you in hot water.

I have been with AVIVA for almost 2 years. It is my first time having auto insurance as I have been on my parents' plan while in university. I was really happy at first. The monthly prices were fair, and they were responsive to my needs when I moved and needed to change my address on file. All was well with my first renewal, it was processed automatically. I have no accidents, tickets, and a pristine driving record. I thought it was a blissful union (lol)... On the last 3 months, I had one claim and I thought it was handled well. It was a not-at-fault accident. The adjustor at AVIVA was on my side, communication was great, and he made sure the other party's insurance paid for the whole thing (repairs, rental), including making sure my deductible was waived. Anyway, I was happy! Then I got the package of renewal information. Another reviewer called it the Aviva Alberta Exodus and I think it's a great title...I'm in Alberta. I was shocked they asked me to re-apply and was told by a friend who works in insurance that Aviva is firing clients in Alberta because they have lost money in the past few years. I figured...it's not my fault! I never missed a payment. Then, the adjustor working on my claim goes MIA. I finally call and am told that he is no longer working there...communication has taken a bad turn. It's sad because things were good at first. I am switching insurance providers for my upcoming renewal...not worth the hassle. Good luck finding something better, everyone!

I am a 28 year old female who got my g2 license about 3 years ago. Because my family members are insured with Aviva, I got a multi-vehicle discount which made Aviva the cheapest option for me.

The following year, my rate increased by about 10% which they said was due to an introductory discount that you get with them in your first year.
Fine. The year after that, it went up another 13% despite having no accidents or claims. When I called to inquire, they had no explanation.

I found a better rate with Meloche Monnex which has no first year discounts so I know that this is a true base rate. My broker at Aviva tried to talk me out of it by saying that Aviva works through brokers which makes the service more personalized whereas Meloche Monnex works through the corporate office. In my experiences, I have had a much more difficult time contacting Aviva whose brokers seem to have a very lax attitude towards responding to their voicemails. I am put into contact with someone right away when I contact Meloche Monnex.

I am happy with the switch. Beware of rate increases with Aviva.