Aviva Auto Insurance Reviews

My motor home was hit in April 2020. It is July 2020 and Aviva still cannot get it together with the other insurance provider. I provided a letter from the other insurance company saying it was their customer's 100 percent fault. Now Aviva wants me to see a notary at my cost to get documents signed. They have been awful to deal with. I am cancelling my insurance after 7 years and I have contacted a lawyer to all with Aviva. It’s taken up to much of my time for an accident that was not my fault!

Aviva uses delay and escapes tactics to get out of paying you. They request a phenomenal amount of doctor's notes and Medical documentation. If you try to go it on your own then forget about it, they will make you feel crazy and dismiss you. You NEED a lawyer to back you up if you want them to treat you half fairly. Even then the lawyer's aid will have a hard time getting them to pick up the phone and even the lawyer will have troubles. They will wait the full 30 days to pay you OR present you with a request for FURTHER documentation and make you wait for another 30 days and THEN once you sent it in they will legally have another 30 days to acknowledge that they received the paperwork. Get a good lawyer if you want your entitled benefit money, whether you are a customer or a victim of one of their customers and you have no insurance.

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

The Accident Benefits team in Markham Ontario have been a nightmare to deal with. I have been fighting with them for 3.5 years and now have to take them to court. I have been forced to pay out thousands of dollars in rehab and I was the one who was rear ended. They hired their own doctor to review my claim who said my injuries were not serious and were not as a result of my accident. Do not wait until you need them to find out they are scam artists. Save your money and go elsewhere.