Aviva Auto Insurance Reviews

Absolutely terrible service from Aviva. Go anywhere else for your insurance needs. When they owe you $, good luck getting anything. Good luck even getting a response. It's been a month since I received any communication from my adjuster. It feels like they have stolen my car and disappeared now.

So, I had a collision back in March 2019. I didn't want a claim as it was minor scratches; my car still runs fine. After going to the collision reporting center, they made a claim automatically for me despite me telling them I wasn't going through insurance. That happened right in the collision reporting center, be careful! The next day I'm contacted by a claims adjuster. He was very friendly. I told him I didn't want a claim but he said that now that they know about the collision and the claim has been opened, he can't close it and that it will impact my policy anyway. So since I was already going to get screwed, I thought I might as well go through with the claim. Well, after some back and forth, the claims adjuster, as well as the "recommended" body shop, screwed up after I took my car in for an estimate. I gave them the claims number and called my insurance adjuster on it. I was very polite as well as the "recommended" body shop. I told him that he needs to look into the issue and get back to me. That was 36 months ago. I haven't heard from him since. I still check my e-mail for updates, I'm still driving around in a damaged car. OH! I've also paid more in additional premium over the past 3 years than the estimate from the body shop to fix my damn car, yet Aviva has paid out $0 on the claim. So, they've made their money back from me.... on a claim that they never paid out on. Cool stuff.

No one paid attention to their clients neither the broker nor my claim advisor. My claim is resolved after almost 6 months and my broker never replied to me. They really provide terrible services.

This company is the worst company I have ever experienced they really harassed me with my auto claim. First of all, they took a whole month to just take my claim on top of it they lied to me they said your car since it has high mileage it will be written off, but they took another month just to find out if they should write it off or repair it. My car was totally totaled from the front end also all the wiring harness and fuse box were burnout but instead of sanding it to salvage they repaid a salvage vehicle and made it active. At first, they told me the repairs will cost me $4000 I ended up paying $10500, this is one of the worst companies to deal with! Please, find a better company. Aviva is a liar and thief when comes to an auto insurance claim.

My car was damaged for almost two months now and even after I complained about their cheap approach and ridiculously slow processing time! Yet my car is still not fixed! They let me hunt high and dry. Shame. Run from this company! No stars from me but the form makes me allocate a star shame.

I was with Aviva for 2 years and it was all smooth sailing till another driver hit my car and I had to file a claim. It turns out all the negative reviews I saw here when I was deciding whether to sign up are true. Good luck getting an insurance adjuster to contact you, it’s been 4 days and I have heard absolutely nothing from them, meanwhile the appointment they booked me at the body shop is in one day. They have stringent business hours, so if you don’t have time in your workday to call them and beg them to do their job, you’re out of luck like I am now. The useless insurance company will be switching my insurance away once my contract is up in a couple of months.

These people are incompetent to the highest degree. I have had two small claims with them and both experiences were a nightmare. They shuffle paperwork and say that paper hasn't been submitted when it has. On my first claim, I had to submit 3 times. No one knows what is going on and they are sleeping on the job. My second claim was done through Fleetworks who were quick, efficient and friendly. Completed the repair and 3.5 months later Intact phones me to ask if I paid my deductible. Paper shufflers that don't want to pay their vendors.
I pity anyone that has a huge claim, it would be so stressful going through them.
Find someone else, look at the reviews, obviously, they can't handle the jobs.

They are very very bad at customer satisfaction and service even Aviva takes too long to approve the claim and then they gonna make you call again and again and again for claim the answer you will get is “we are looking into your file“. Even if someone got into a small crash or accident they investigate your claim like you did any serious crime... So, in The end, I am gonna suggest everyone to not insure with this company.

We were with Aviva Insurance for about 2 years and then this past summer when my daughter had a car accident, and we had to deal with the insurance company for our claim it was not a good experience.
Until now, 3 months later they did not contact the witness who saw the accident my daughter had to verify her version of what happened. If they did they would have realized it was not her fault, instead up until now on her file it shows that she was at fault and so we had to pay more for our insurance.
As well I contacted them like 4-5 times to get a new quote for our other car that we had to buy so we could get the insurance set up to pick up the car (as we were without a car for about 2 weeks) but after being on hold for a total of about 5-6 hours and constantly being hung up on, we left them and went to another company for our new insurance. The list goes on about our unhappiness with this insurance company and we would NEVER go back to them.