Aviva Auto Insurance Reviews

If I could give them a rating of MINUS 5, I would. Their service is absolutely TERRIBLE! My car was involved in no-fault accident and it took Aviva 4 MONTHS to settle the claim. They refused to fix my car... yet the amount of time & money they wasted on storage fess & car rental fees could have been used to fix my car... with money left over! They're unbelievably slow and if you don't call to follow up on your claim they'll literally never contact you. My adjuster said she'll call me back on multiple occasions and never did! I'm so pissed that I wasted money on Aviva. They are a garbage company. Don't waste your time and money going with Aviva. All this time I've been spending $2500 for just ONE car with only ONE driver (myself) and for what? Their garbage service? This claim could have been easily settled in a month and it has dragged on for 4 months... they make a stressful situation even MORE stressful! Do yourself a favour and stay away from Aviva.

Aviva uses delay and escapes tactics to get out of paying you. They request a phenomenal amount of doctor's notes and Medical documentation. If you try to go it on your own then forget about it, they will make you feel crazy and dismiss you. You NEED a lawyer to back you up if you want them to treat you half fairly. Even then the lawyer's aid will have a hard time getting them to pick up the phone and even the lawyer will have troubles. They will wait the full 30 days to pay you OR present you with a request for FURTHER documentation and make you wait for another 30 days and THEN once you sent it in they will legally have another 30 days to acknowledge that they received the paperwork. Get a good lawyer if you want your entitled benefit money, whether you are a customer or a victim of one of their customers and you have no insurance.