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Aviva Auto Insurance Reviews

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(473 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
14.8%
Agent/rep knowledge
14.8%
Agent/rep availability
11.1%
Agent/rep callbacks
7.4%
Claim - adjuster
7.4%
Claim processing time
7.4%
Claim - not-at-fault
3.7%
Claim - rental car
3.7%
Claim payout amount
3.7%
Email/message wait time
3.7%

Top negative trending topics ?

Agent/rep availability
48.1%
Agent/rep attitude
37.0%
Claim - adjuster
33.3%
Agent/rep callbacks
29.6%
Agent/rep knowledge
25.9%
Claim processing time
18.5%
Email/message wait time
14.8%
Phone wait times
14.8%
Billing/payments
11.1%
Cancellation experience
11.1%
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Tags
Agent/rep attitude (2) Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (2) Billing/payments (1) Claim - adjuster (2) Claim - not-at-fault (1) Claim - rental car (2) Claim payout amount (1) Claim processing time (2) Insurance Rates, Prices (2) Policy coverage (5) Rates in bundle (1)
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