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Aviva Auto Insurance Reviews

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(473 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
14.3%
Agent/rep knowledge
14.3%
Agent/rep availability
10.7%
Agent/rep callbacks
7.1%
Claim - adjuster
7.1%
Claim processing time
7.1%
Claim - not-at-fault
3.6%
Claim - rental car
3.6%
Claim payout amount
3.6%
Email/message wait time
3.6%

Top negative trending topics ?

Agent/rep availability
50.0%
Agent/rep attitude
39.3%
Agent/rep callbacks
32.1%
Claim - adjuster
32.1%
Agent/rep knowledge
28.6%
Claim processing time
17.9%
Cancellation experience
14.3%
Email/message wait time
14.3%
Phone wait times
14.3%
Billing/payments
10.7%
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2
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1
(8)
Tags
Accident Forgiveness (1) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (1) Cancellation experience (3) Claim - rental car (4) Claim - repair shop (3) Complaints/ombudsman (1) Discounts, deals, rewards (1) Insurance Rates, Prices (5) On-hold times/transfers (1) Phone wait times (2) Policy coverage (3) Rates at renewal (1) Rates for good drivers (2) Rates for seniors (1)
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