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Aviva Auto Insurance Reviews

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(467 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
13.8%
Agent/rep knowledge
13.8%
Agent/rep availability
10.3%
Claim processing time
10.3%
Agent/rep callbacks
6.9%
Claim - adjuster
6.9%
Claim - not-at-fault
3.4%
Claim - rental car
3.4%
Claim payout amount
3.4%
Email/message wait time
3.4%

Top negative trending topics ?

Agent/rep availability
41.4%
Agent/rep attitude
37.9%
Claim - adjuster
31.0%
Agent/rep callbacks
20.7%
Agent/rep knowledge
20.7%
Claim processing time
20.7%
Email/message wait time
13.8%
Cancellation experience
10.3%
Claim payout amount
10.3%
Phone wait times
10.3%
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Tags
Agent/rep attitude (2) Agent/rep availability (2) Agent/rep callbacks (1) Agent/rep knowledge (2) Billing/payments (2) Claim - adjuster (1) Claim - rental car (2) Claim - repair shop (1) Claim payout amount (1) Claim processing time (2) Email/message wait time (1) Insurance Rates, Prices (2) Policy changes experience (1) Policy coverage (4)
Review author
Consumer (1)
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Agent provided excellent customer service

by Doroteo Carlos III on Mar 1, 2024
4.5 out of 5 stars

Have experienced good service from agent in adding my son as new driver. He is very knowledgeable and he answered all my questions. The Agent should handle the customer like him.
Double thumps up.

Happy and satisfied customer.

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Review topics
Agent/rep attitude Agent/rep availability Agent/rep knowledge Policy changes experience