Aviva Auto Insurance Reviews

I lost my car in a fire and get nothing from aviva.
Aviva insurance is a a fake contract always tricks you in a huge and complicated contract with a lot of points that allow for them to say this is not covered

If you have a choice, do not deal with Aviva. If you already have insurance with them, check your policy carefully. They decline coverage for older vehicles by changing the name of a clause. You think you have full coverage and find out you don’t when you submit a claim. Do not trust Aviva.

I am an optimist, when I saw the bad reviews that did not deter me from using Aviva as I often think that it won’t happen to me. I have now had two claims with Aviva, the first one was minor and not a bad experience. The second was terrible, in both cases we were the victims. My main issue with Aviva is two fold: 1. The communication is terrible through the claims experience
2. There is no customer service, and there is no attempt to offer even mediocre service. A small gesture can go a long way, Aviva doesn’t appear to know that.

She doesn't know how to communicate with you and at the end day. My case is still unsolved & she declared it so unfair. Thinking to reopen my case.

Aviva car insurance is the absolute worst. I have had such a terrible experience with them. Their customer service is the worst I've ever experienced. No one is ever available to answer your questions, you get put on hold and moved from person to person. From their brokers to those handling claims, it's an all-around discouraging experience.

Once you give them your payment information, they charge you for anything that you want & there is nobody to answer you, no contact# phone or person who can be reached easily or provide you with a satisfactory answer.
Their offices, which have no valuables, money or... is more restricted than even military nuclear weapon facilities.
After a dispute with Aviva for baselessly charging me around $1,700, we decided to settle the dispute with a payment of $1,059.65 by Aviva to me.
I received the cheque from Aviva (which was sent wrong address) & deposited it in my account.
Shortly after I noticed a "Payment Stopped" by Aviva has withdrawn the funds from my account shortly after deposit.
Upon checking with the bank it was confirmed that Aviva has instructed to stop the payment.

Extremely difficult to communicate. Kept on hold for very long waits. Did not return calls. Unable to leave a message. Communication is extremely poor.
Even the associated garage validates their poor rating.
I will definitely not recommend Aviva to anyone.

Aviva's insurance rate is terribly low and rightfully so. Customer service is very bad. Very difficult to contact an agent. The agent does not return the message. Communication between customer and agent is terribly difficult.
I strongly do not recommend Aviva Insurance company.
They used to be good a few years and I would have given them a 4-star rating but have slid down to 1 star as far as I’m concerned.

They are clearly not trained in customer service. I explained my situation to someone, but they couldn't help so they transferred me to someone else who answers me with "but who are you?? I don't even know who you are" after I gave the first person my policy number and name.
Giving attitude on the line, cutting me off when I speak. Transfers me to my broker which was transferred to home insurance instead of car insurance. Also, if your car is older than 3 years, too bad you get used or aftermarket parts, no OEM parts (which was never mentioned). They're also arguing about changing 1 tire to a different brand than the rest, instead of changing the front 2. The most half-assed company. I had a claim with them in 2018 and when I returned the car (it was a lease) I had to pay $1000 because the bumper wasn't aligned properly.
The least professional company I've ever had the pleasure of dealing with. After my accident, a lot of people warned me about Aviva, and I will be switching company once my claim is done. After 10 years, good riddance. So disappointed.

Insurance CO’s obligation is to return your vehicle to its pre-accident condition. Does Aviva know?