Aviva Auto Insurance Reviews

After having business with them for 18 years, they decide I was a high-risk driver (because I have 3 accidents in "6 YEARS"), they increase my rate of $200 to $1000 a month. Sorry, but it is ridiculous the insurance company rate the driver for the last 6 years. And the worst is after 18 years, never been late. I NEVER WILL BE BACK WITH THEM

I've been with them for 3 years. Last year my bank did a mistake with my credit card and I even didn't know. I received a new card but the payment was already declined for Aviva. I called them and they said that I lost my premium and I need to pay $50 fees for late payment. I sent the proof from the bank and, right... THEY NEVER ACCEPTED. All were AUTO payments! So I did it anyway because I had to drive that day... My luck to call and check for my plates. So I paid the downpayment first and last month and this year, they charged me the last month with the new increased amount!!! The last month was paid already and they charged me again but with the amount from the future policy! Aviva is just scammers! I had 2 Europeans from customer support. They were amazing, old guys. The rest... so sad!! bad service!!! Also, The insurance this year with $470 more for... what? I never had an accident, claim or ticket in 14 years of driving!

I’ve had RBC auto insurance (underwritten by Aviva) for at least 6 years now. I chose this because I banked with RBC. Figured there would be some loyalty rewards. Fast forward 6 years to today. I’ve never claimed an accident or anything at all. Not for auto. For home. For life. For anything. I’ve just systematically been paying my premiums. Out of the blue, they tell me my policy will be cancelled 10/01/19 because I never filled out an application that was never received. They let me worry about coverage for days before confirm that I was still covered until they had reviewed my application. Almost a month later, 10/30/19, I get another letter saying I had $1890 past due. This coincidentally is my annual premium amount. I called customer service to inquire what this is about, as for my tenure as a client, I’ve always paid monthly. Auto withdrawals never skipped a beat. Now the guy who takes my call informs me that this is a new law. Everyone in AB must pay annually. I asked, can I maybe pay half now. And half in two weeks when I get paid? Nope. No way around it. Must pay in full by 11/04/19 or my policy is cancelled. Asked if this was regarding some new legislation being passed (given we just had a provincial election not too long ago, and a federal one a few weeks ago). Guy then fesses up, says it’s a new policy Aviva under RBC is enforcing. I ask him then, to see what other policies I have active. And word for word he tells me, “ there are over 25 pages with people with the same last name as yours. And you want me to find you?” At this point, I was shocked. 1. Have you not already pulled my account? 2. If so, do it again. Use my first and last name.DOB, address, number etc. He then repeated himself. And I replied with “so you’re saying that it is beyond you and your scope of work to search for any policies I am currently still paying for? Answer carefully because I know this is recorded”. He then quickly finds the knowledge to search. And abruptly tries to transfer me to someone else. I told him never mind. As he’s been enough help for me today. I end the call and call another insurance. They’re more than happy to help me. They’re more than happy to get my business. All that, and guess what, even saves me $200 annually. I call RBC back to cancel. And this new representative tells me there is a cancellation fee for cancelling midterm. I argue and say, I would love to have had continued my policy. But you’re asking for a large amount of money, and the time frame of less than two weeks is ridiculous. Not to mention, the audacity of strong-arming me do this without any warning or notice. They told me I had to pay for the one month over coverage for the month of October. I was covered it never got width drawn. So I agreed to this payment. But then they tried to tack on a random $283 charge on top of the $167 premium for the month. I asked for a cost break down. On where they’re pulling this cancellation fee. And she told me it’s because I’m cancelling. Ironically, I’m only cancelling because they backed me into a corner. Either I had to fork up over almost $2000 and if I didn’t want to oh that right away then my conciliation prize was the cancellation fee? Not today RBC. I argued a bit more. And they decided to waive the cancellation fee. Long story short, RBC insurance. And Aviva, the underwriter, are crooks through and through. I warn anyone reading this. Beware.

Cancelled my policy and they're charging me for the time it took them to do it. When I called to see if they would fix this they told me not a chance. That was my problem. Thanks for all your help and support Aviva. I will never use you again or recommend you to anyone!

I was involved in a minor fender bender back in March. Everyone was so helpful at first. It was an awesome experience I was really impressed... for a while. Then the Aviva claims guy tells me to go to a "recommended" place to have my car checked out and adjusted. He says there's an adjuster there. So I go, they take pictures of my car, I give them my claim number. Everything seems normal from what I understand. Then a week later, the claims guy emails me and says I need to take my car in for pictures. I let him know that I did, to the place he recommends. He says they don't have the pictures and that I need to go back and do it again. I tell him that, no, I went, they took pictures, (the place is a 40-minute drive out of my way) and to figure out what's going on and get back to me ASAP so I know what steps to take next. I haven't heard from him since. This was in May, it's now almost November. They just seemed to abandon me. I don't know, I'll just go fix it myself.

I deleted one of my cars by mistake, the engine was broken got it fixed decided to keep the car. The car was uninsured for 3 weeks, called to get it insured again and here is where the problems started. 1. They couldn't offer me full coverage even tho the vehicle was fully cover less than 3 weeks prior. 2. I had to provide personal information DL for my wife and me even tho I have police with Aviva for over 10 years. 3. Double the premiums even tho the car was insured 3 weeks ago. 4. Customer service does NOT UNDERSTAND ENGLISH! 5. Worse company ever! 6.The agent with the heavy Indian accent. 7. Keep trying to sell me add on after repeatedly and angry telling them that I just want everything the same as my existing policy. 8. I really think these people work on commissions because the lady with a heavy Indian accent asked me in a matter of 30 minutes at least 10 times for my Credit card information. Worse service! Canada should really stop outsourcing customer service overseas. It took me 15 min to explain that I have a car that I only use on the weekends. I am sorry but RBC or Aviva whatever you are you need a lot of work to keep my business.

Their customer service so bad. It took me more than a week for the cancellation of my auto and home insurance policy and my refund. I called them on the phone many times and still unable to process the cancellation and I already faxed to them all the necessary signed documents for the cancellation. They all make so many excuses delaying the cancellation. They are giving me a difficult time and I spoke to several insurance advisors on the phone who are not able to resolve my concern. Now I have to go and see them in person to show them my new auto&home insurance policy from another company for them to process my cancellation. But they could already advise the first time to go in person for quick and sure processing of my cancellation. I experienced really bad customer service. I don't recommend this company to anyone.

They have no problem taking your money but when the time to have a claim put in... I'm at 8 weeks now and still nothing. Keep saying they need more info, have to talk to the appraiser again. They give you the run-around. Not impressed.

Don't use Aviva insurance. Very unprofessional and terrible customer service! I've been with Aviva insurance for about 6 months now. When I signed up with my visa debit card, just like I did with my last car insurance company, I also pay several other bills without any issue. Well, in August I couldn't figure out why my payment hadn't been taken out on the 16th. So I waited a few days thinking they are just late taking my payment out. So on August 20th, I called to find out why it wasn't taken out yet. The guy says it's against their policy to accept Visa Debit they needed my checking account info. I said that everything was fine, however, I disputed my 50$ NSF fee. Because I had the funds in my account and it was their mistake to not inform me that they don't accept Visa Debit when I started the account. So he said he'd wave the 50$ fee. So in September, I called to give them a change of address and give them my bank info. The agent informed me that my policy would be an extra 500$, which is ridiculous, to begin with, but I agreed. As far as I'm concerned that's a verbal contract. I get my new policy today and it's a 546$ increase. That's an extra 46$ more than I agreed to. Continuing with that 2nd agent, at the end of the call she told me my amount owing for September was 50$ more than usual. Without getting a chance to respond, she hung up. So I called back immediately, realizing the mistake. The first 2 calls I got through to an agent in less than 20 min. I waited an hour before I could speak to the next agent. So, they've obviously flagged my number now. Anyways, I finally talk to an agent and informs me that I still have the NSF fee from August. She tells me they can only way to wave the NSF fee if I show the bank documents. She didn't give me an email address or anything to send the bank documents. Something the first representative should have said to me in August and it would have been dealt with. Being very frustrated now, I asked to speak to a manager to straighten this out. She informs me that she doesn't have a manager available. I said to her I pay good money for your services and it's unprofessional not to have someone to deal with this. She said the only thing she could do is make a note and have her manager call me back. Being a Friday Monday was the soonest I could get a callback. Monday was when my insurance was due. So I ended up paying the 50$ fee. Waited all week for a callback. I had one voicemail that I couldn't understand, which must have been them. So today I got my new policy in the mail with the extra 46$ added to my policy and still having paid the extra 50$ last month. So, I called today to deal with it again. Another one hour wait on hold. As soon as I get an agent, I insisted that I speak to a manager. Apparently, the manager isn't available again. The agent I was speaking to was one of the most condescending people I've ever spoken to. Spoke to him for about 30min. By the end of our conversation, he was literally mocking me. I worked in customer service and sales for a couple of years. I know my rights as a consumer. If it was anyone else besides the insurance company I would be compensated with free services. Which I've done several times in the past! Not to mention I would have been fired on the spot if I talked to anyone like that. If someone knows a good place where I can post this I would really appreciate it. This kind of customers service should not be tolerated.

I have, soon to be 'had' home and auto insurance with RBC - Aviva Insurance for well over 15 years. In order to jack up their rates, they'll terminate your policy for a made up reason and then re-quote you as a new customer without the long-standing good credit customer 'discounts'. To terminate my existing insurance they sent a letter with a blank form via regular mail to be completed with all my personal information with instructions to send it back by regular mail no later than September 15th. The letter is dated August 13th during prime vacation season when people are away. I received it and called them immediately the next day on September 5th to confirm if this was not a fraudulent request, they validated that it was true. During that same call, I asked if I could complete it online or email it because it contains a lot of personal information. They said no, only new customers can use the online service that I just need to complete it and mail it. I completed the form and put it in the mail that same day, September 5th. With 10 days to go, I didn't think much of it. Today, I received a registered letter that because the form was received by them September 18 they will cancel my insurance when this current policy expires. I can't speak to or guarantee Canada Post and their timelines of delivery. But this is how Aviva chooses to operate in order to terminate your insurance. There is nothing incomplete in the form... it is just 3 days late. And my policy expires in over a month, so there really is no issue. In the same breath they then offer to sign you up as a new customer ...over the phone/online with all that same personal information with a much higher premium. What's most frustrating is that customer service will admit that they see on my file that I called on September 5th and confirm that the context of my call was to validate the form and if I could email or complete it on line. I'm sure all carriers have their issues, but this is simply pure fraud to jack up their premiums/income. The service representatives on the line were sympathetic, they know they can't do anything about it... they're just doing their job.