Aviva Auto Insurance Reviews

Got my renewal notice from Aviva, and all of a sudden they're asking for the FULL premium upfront. I DON'T THINK SO AVIVA... I am a long-time client, no claims, no tickets. And you've gone and lost my business with this boneheaded move. DO NOT sign up with Aviva. They'll drop something like this on you without warning, and you'll be left scrambling to make other arrangements if you can't come up with the coin in 45 days.

It's been over one month since I was t-boned by someone running a red light. The other driver was charged and I was taken to the hospital. After that, received the police report that proves I was not at fault, they still say that I might be at fault and will not pay for my written off car. They are a SCAM. They are the most crooked insurance company on Earth. They care only about money and definitely not about people.

Aviva has been changing my insurance for a vehicle which has been a total loss for 2 weeks. When I called and complained they said I had to call a different department to cancel the policy. This is a scam. By the way, she hung up on me.

After receiving the most insulting letter to see if I "qualify" for my Auto Insurance after years and years of being a client, Home, Auto Mortgages, Investments, RSP's etc. Not a single late or missed payment. One hail damage claim only in ALL the years my family and I have been with Royal Bank, I along with many others get this extremely unprofessional and impersonal letter. I started March 1st trying to cancel my insurances, I have spent 5 phone calls for a total of over 4 hours on hold, I have gone to the Royal bank branch to try and get assistance spent 35 min in the branch, was given a 1800 phone number to the Insurance office, which we called from within the Royal Bank branch, we received a voice mail and was promised a phone call return within 45 min. It's now 7 days later! Then I was given a phone number to Royal Bank Insurance office on Jasper Ave Edmonton, which when called stated the number was "Out of Service" So once again I phone Royal Bank insurance, Back to sitting on hold. I FINALLY got through to a person! I asked to cancel my insurance, to be told there will be a cancellation fee since I did not do it prior to renewal even though they could see that I had started this process March 1st, it's now June! So I request a cancellation today I am told there will be a cancellation fee even though it was out of my control because I could not get through to cancel prior to renewal. I am so unbelievably disgusted at this point I don't care I will pay the 47.00 cancellation fee only to be told I have to go to a Royal bank Insurance" office" in order to pay it. The Royal Bank can not collect the fee unless I pay it by Visa. The Royal Bank cannot take it out of my Royal Bank account. I have to go to an insurance office on the other side of the city... If I don't pay it either on my visa or go to the Insurance office, then it goes to the collection, that's what I am told... After 40years with the Royal Bank, this is the service they provide! I am, however, benefiting in the end because I saved $1305.00 per year on my home and Auto Insurance. My Business accounts, my personal accounts, my family's accounts and investments will all be moving from this Financial Institution. My advice is to seek Your Insurance business elsewhere you will save a great deal of money and receive respectful customer service!

I have been with them for ten years and the reason why I left was they would sometimes take out two payments for one month and skip a month. When I called them to ask why they changed the payment days around, their answer to me was - "That's how the calculations work." With that change, it was very hard for me to keep up. I am disabled and working part-time. My payments went from $140.00 a month to $160.00 sometimes twice a month. That was very hard. Last year I had missed a payment and I received a registered letter from the company. As soon as I got the letter I called them. The guy on the phone told me that they had already cancelled my tenant insurance and I can not get it back, even if I paid. So my husband paid everything in full and I made sure to ask the guy on the phone if there was any outstanding balance and he said "NO". The company sent me a letter letting me know that I have no outstanding balance. It is a good thing that I kept the letter because now they sent me two more letters saying that I owe them an outstanding balance of over $300.00. I was so mad that I called them and asked them what are they doing. One lady said it was for leaving the company and it is the total of two policies plus interest. I told her that they cancelled from their end and she could not give me a good answer. I called them back a few days later and spoke to another lady. I had all my letters those they sent me and read them to her because I was so mad. She told me that the company was charging me 16% interest on late payment and leaving the company. I have received two calls from the billing department. I did not take the first call but I took the second call and the guy was trying to be nice but I was still mad.

They will put you through hell and back. I got into a car accident and it wasn't my fault I was hit from the back. I had my 10-month-old baby and as insurance, they were no help end story I struggled but yet I paid them every month... This company is a scam they enjoying taking your money for a service they can't provide. Please, If you want to be a peace protect yourself and stay away from Aviva

Worst company ever!!! Have had my insurance with this company for 15 years, no claims, no tickets. Sent a form to be filled out before renewal (the only company in Alberta to do so) They sent it back with a rude letter saying it was not filled out. The only places I did not fill out are the ones that said " if applicable" which to me meant fill out if it applies to me, which they did not. Since the Royal Bank endorses this company it makes me think about also changing banks. Any person I know who is thinking about insurance I will advise them to run from this company.

Worst experience ever. Met with an accident on 22 March 2019 and still waiting for the settlement amount. Made 40+calls and emails and they are like “we are investigating” like what? Did I murder someone? And now I bought a cheap car to commute and they put a hold on my insurance and I can’t even drive my car(new)! I wish I could give them zero stars.

So, it appears Aviva does not care about its customers. They only fix what can be seen. They fixed 80% of the issues and left me to fend for myself, even after Ford said it "this can be the cause of the impact" (direct quote). Aviva also does not like phones - or at least calling back. It took my adjuster days to return my calls, and 1.5 weeks later I had to call to find out someone else now has the case. Since I got my car back in March 2019 (it took 1.5 months to fix) I barely drove it. Now I have to pay for the rest of the repairs myself. Beware.

Very bad experience with them. Facing issues after two years of animal impact claim for myself which was no fault, but now that claim is shown in my wife licence, as unknown, which increases our premium for a new policy. I don't know what to do now? Stay away from AVIVA