Aviva Auto Insurance Reviews

After my car accident, I was assigned an adjuster Joshua E who made my whole experience a terrible one. I left him numerous voice messages and emails to which he never responded. I was totally left in the dark about the status of my claim for weeks, he didn't offer me a settlement of any sort. It wasn't until I asked to speak to someone different that my claim was settled in one day. I will definitely be shopping for new auto insurance.

I have a claim on my car to fix the front bumper and spoiler. They told me it would be a 4-day fix. It's now been almost 3 weeks and I just heard back from my claims adjuster telling me that he is going to "repair" the spoiler and not replace it. This is the second time it has been repaired and I wasn't happy with it the first time, even so I switched auto body shops. But they still insist it is repairable which is complete nonsense. No communication and horrible service. I will be switching insurance as soon as possible

Terrible customer service. Overpriced auto insurance rates. I cancelled my insurance policy because I found a cheaper rate elsewhere. I had to pay for the cancellation of my policy and after that, they still took my monthly charge out after cancelling. Stealing people’s money.

They lack customer service skills and are always trying to put up a fight with the customer. I had a claim experience and it was the worst experience ever. They try to make you look like the bad guy and pay extra fees when I was not at fault. My car took over a month to get fixed when they told me it should take 10 days. Ridiculous!! That's probably why this company has only 1 star. If there was a zero star option, I would gladly give it to them. Aviva insurance should be working with the clients since we are giving money to them, instead, they just want you to be with them but not even help you out. I am never going back to this company and advise you all to go to Belair, Allstate etc.

2 claims in 3 years. First, they use out of province adjusters (if that’s what they are). They were arrogant, refused to even consider black book values of a vehicle, and on the second claim, insisted on depreciating a garage door that had been destroyed, leaving the homeowner out of pocket even though there was no alternative but to replace the door. The ombudsman was similarly uninformed, arrogant and a joke. Don’t use them.

What’s there to say? If you want good service, purchase anything. If you want good service, good luck. We had a simple no-fault claim where the other driver ran a stop sign and damaged our vehicle. He and his insurance company took full responsibility. Our appointed agent was absolutely non-communicative, uninformed and just ignorant to our claim. I never expected great service but considering the claim was no-fault and the other driver and insurance claimed responsibility the day of the accident, you would think it would be an expedited claim. It wasn’t. Still waiting to finalize. 1 star is too much for my appointed agent. But anyone else we were able to contact were very helpful.

Worst insurance company. Was a client since 1983, no claims. Had a head-on collision, not our fault. The vehicle was deemed totalled. The only thing that they did was a rental vehicle next day. Then 14 days later requested the return of the vehicle. We did not have a replacement vehicle for nearly one month. Two adjusters were useless and the ombudsman dept was a joke. Do not take out your car, house insurance with them. It was a nightmare. This claim cost us about $8000 and we were the victims. Beware of this company!!! Just saying.

I wanted to make a change to my policy, the phone line hold time on the message was over one and a half hours. I waited on hold because I really needed to make the change to my policy. Finally, after an hour and 45 minutes, I hung up and called another insurer, who quoted less than I was paying and whose operators picked up the phone in less than five minutes. Communication is imperative in a service business, I would hate to think what I would have to do to make a claim.

Just a really, really, really, really bad experience. I was profoundly hurt both physically and then psychologically. And I got to walk away because there is no help for you with these guys.

So Aviva cancelled my home insurance because they wouldn't insure a home with a business, then a few months later when I wanted to cancel my auto insurance, they charged me a $200 fee! So they cancel on me, and I have to pay a fee to get out of the contract? Crooks!