Aviva Auto Insurance Reviews

I had my license suspended in July 2016 because I had a stroke. My 26-year-old nephew visits sometimes and wanted to drive us to visit family about 1 hour away, so I called RBC to get a quote for my auto insurance for adding my nephew as an occasional driver. My quote was way too expensive for adding him so I said forget it. 6 months later I get a letter via registered mail Canada Post telling me that they are cancelling my policy in 2 weeks. When I called them to find out why, they said because I failed to provide my nephew's information. I told them it was only a quote that I got to add him, I never actually did. They accused me of having him drive the car without adding him on the policy so they took it upon themselves to cancel it. Real nice of them.

I was towing my Jeep on a trailer behind my motorhome. In short, the trailer tongue bar snapped in half and my Jeep which was still tied down with chains and straps to the trailer, took off and was totalled along with the remains of the trailer. Aviva agreed to pay for the trailer but not the Jeep. Luckily, the motorhome was not damaged at all. Jeep was securely attached to the trailer so this does not make sense. Adjuster here in BC was not very nice to the point of being ignorant. He avoided my calls, avoided my emails and even avoided my broker who phoned numerous times. I have been insured with these people for a few years and this is my first claim. Needless to say, I am thoroughly disgusted with this company and the people who work for them.

Longtime RBC insurance customer, absolutely loved them, very fast and responsive. As soon as AVIVA started underwriting for them that all changed. In July of 2017, I was auto-renewed by RBC/AVIVA Without my consent or notification. AVIVA CANCELLED my comprehensive coverage on 2 of my 4 vehicles. One of these was a lease and I am legally obligated to maintain comp coverage. It wasn't until I was denied coverage at a speedy auto glass in FEB 2018 that I was made aware I had no coverage for glass, theft auto hail etc... on 2 cars. Thankfully no harm to me, but I can even begin to imagine if either my leased Acura or diesel pickup without comp coverage were stolen. AVOID AVIVA, sorry RBC, I'll come back if you ditch AVIVA.

I had a credit card claim for a rental car. An accident which the other party has accepted he is at fault. The rental car company charged me $1000 for damage deduct. I opened a claim with Aviva and 2 weeks have passed and I cannot get a hold of anyone at Aviva to process the claim. I have sent emails to the adjuster and no luck on that yet. Terrible, terrible company.

Horrible customer service - long wait times on phones, lots of being switched around because they don't know what they are talking about, my advisor stopped responding to my emails and voicemails all together making it taking months to process a claim. Horrible Value - payout they offer is way less than value of car. Had a new car totalled by another driver, found not at fault, and still lost thousands of dollars. Disgusting that a multibillion dollar company is trying to ripe innocent people off. Claim was horrible - car accident in November and still haven't received my settlement check which they said was sent out weeks ago. Settlement value was horrible, way below value of the car - they admit to calculating the value in the lowest way possible. My advisor had no idea what they were talking about and would lie to me and would be corrected by someone else.

Noticed on my automatic billing from my credit card that I was double billed from Aviva insurance. I phoned them and wasted my time to find out that after having insurance with them for many years that now I have to pay ahead and that's what the double charge was for. So I had to phone them to find that out because there was no prior notification of such a thing. This is disgusting customer service practice.

I have been trying to get through to someone for 2 WEEKS. Every time I get through I am told that I need to call a different department. I am trying to find out why exactly I am not covered even when I was a victim in a HIT and RUN. I have a police report to even back it up, but apparently, because I couldn't get the insurance policy from the guy who HIT ME, I have to pay all of the damages out of pocket! Not to mention that I was sold the WRONG insurance policy when I originally signed up. Total nightmare, seems to me like they are going to try to send me from department to department until I give up. Horrible customer service.

Aviva admits liability for the rear end accident but will not pay for the past 5 years of medical pain treatments or future medical payments, pain and suffering. Their lawyer had the temerity to say Aviva won't charge me any fees if I walk away. I will walk away when they pay for medical treatments and pain and suffering. We will see what a court will decide.. Aviva has been sanctioned and fined $50,000 many times because they refuse to pay. See you in court

To date, I am still trying to chase them to get an answer with regards to my accident. They are not responsive and very unhelpful. I am yet to get an answer when they say I will get one, which always leaves me with doing the follow-up. The appraisal process was slow and delayed but no one could give me a reason why. The appraisal I finally received was incomplete and a waste of time. No rate is worth the service or competency I am receiving. I would like to say you pay for what you receive and yes they were cheaper than some of the other companies my broker put in front of me but with an almost 500.00 a month premium they are far from cheap.

Had a heck of a time dealing with this company. With their lack of response and them trying to rip me off on my car that was a write-off! The accident wasn't even my fault! They then low balled me even though I had coverage to replace my car and of course I had to fight it. The accident happened on December 1st and the claim didn't even get settled until January 19th! This was only because I was so sick and tired of dealing with Jacques. I had included his manager in the emails, and she was unresponsive as well. Until I got my lawyer involved and as soon as they sent the email, low and behold, Aviva responds within 3 minutes! Eventually, they even became unresponsive to my lawyers' emails and phone calls. They would call at odd hours knowing my lawyer wouldn't be able to pick up! Then once I got my lawyer involved they refused to even talk to me about my claim! Ridiculous! I call them, wait on hold and leave messages to no answer. They are willing to take all your money but when it comes to paying out they are unwilling. They got a "deal" from the dealership but the dealership said we only give that deal if this is a cash payment of the vehicle. Customers don't get the discounts if they go on finance. So again I paid 36k and when they said full replacement they don't really mean it. The adjuster said he needed the MSRP, etc etc. and when he wasn't able to get information from the dealership because they didn't have it. It went silent. I got the MSRP price of my vehicle and yet they gave me a lower settlement. If he wasn't going to change his mind on the payout why make me jump through hoops to get the information for him? I had the no depreciation endorsement. So, in the end, I am at a 10K loss. So the year I have been paying into my last car was a waste. Terrible customer service! I even contacted the ombudsman and that is a total joke as well. They tell me on my insurance that if I am not happy with how things were handled I can get my premium back, but when I emailed them they told me since I have my lawyer involved they need to deal with my lawyer or have my lawyer tell them they aren't dealing with it anymore. My boyfriend also sustained injuries and when I talked to my adjuster, he said the healthcare team will be in contact. 2 weeks after accident still no answer. So I called them again. First they said oh I will put a note in for someone to call. When I called back they said oh someone clicked off not to call your boyfriend. Well, wouldn't they have seen that in the first place?! My boyfriend is still in a lot of pain from the accident that happened Dec 1st! We have gotten a lawyer to deal with this and it is ridiculous. I wonder if there are any companies out there that treat their customers better? and not to lie to them!?