Aviva Auto Insurance Reviews

Horrible company to insure your vehicle. I ended up with this company because RBC partner with them and because of that RBC will lose my business. This company doesn't send the quality inspector to inspect the vehicle when the car is repaired and ready for the road. Instead they use the quality inspector to decline your claim when the repair is done by their preferred mechanic Assured Scarborough.
I paid my premium every month, they did lousy job repairing my vehicle, because they lied to me that they repair will have life time warranty if I use their repair shop Assured Scarborough. My car was not safe for 6 months and I didn't know and I got lucky that my family and I are still alive, and I was told even in the last visit by Assured Scarborough that my car was safe to drive. I noticed the brand new tires were balding and too the car back. The quality inspector Ralph is unprofessional employee of Aviva, god knows where the hell he got his license, prepared false and inaccurate report, tried to call his manager, they lied to me repeatedly that there was no manager or supervisor to talk to. I left message for his managers it's more than a month nobody ever called me back. I contacted office of ombudsman talk to Craig, another lousy department to deal with. They are there to protect interest of Aviva not the consumers.
So if you read their message "Best customer service", don't fall for their lie or you will end up regretting dealing with this company and will have no car to drive and they will take their money to pay bonuses to their liar employees while there is not protection for you. They are liars, unprofessional and there will be no help when you need it.

Out of all the companies I have dealt with for insurance, Aviva is by far the worst I have experienced in many years of dealing with insurance companies.

Aviva gave me the monthly insurance payment schedule with the dates that the company would take the payment from my bank account. They waited for 5 days after the scheduled withdrawal date to go into my account to get the payment. As a result, there was a domino effect on my transactions and they messed up my banking. They were asked to return the administration fee to me because it was THEIR MISTAKE and they refused to return the money instead blaming the situation on me.

AVIVA, if you give your customer a schedule with dates on it then IT IS UP TO YOUR MANAGEMENT to make sure that the EFT withdrawals get processed and withdrawn from your customers bank accounts on the dates provided by Avival. If you cannot manage this simple process, then find another job!

This is by far the worst insurance company I have ever been with. Someone hit me recently. I let the adjuster know I was leaving the country and I needed to know what was going on. He said he would let me know within the week. I heard nothing. Called three times and left two emails with no response. I called and had it escalated and he miraculously called me the next day. He told me they still had no decision about whether my car would be deemed a total loss (three weeks after the accident and an estimate was done at the very beginning of the claim). He said he would let me know by the next day. Heard nothing for three more days. Called today to say it's a total loss and stop driving it right now. Told a rental car would be provided within fifteen minutes they would call me. Two hours later no call. Called adjuster and he didn't answer. Office is now closed, I have no rental and can't drive my car.....Guess I have to cancel work. I pay good money for my insurance, and an accident that wasn't even my fault has now put me out because my own insurance company is lazy and incompetent.

Liars, dishonest liars. I got a quote directly on their website that satisfied me. But then, when I called to wrap up everything and close the deal, they instead gave me a different final quote that was almost 30% higher, despite doing no change whatsoever to the information given online. Same everything, nothing different, only the quote was and by a landslide. I couldn't believe it and said there had to be a mistake somewhere. The sales agent, then a customer service rep, both couldn't give me a valid reason that explained the difference; only that the online quote was a "general idea", not the real thing. That is plain dishonest practice, a teasing quote that was just so far from what they wanted to charge me.

I had claim for almost 4 months adjuster not responding or emailing what a nightmare .

I had a guy run a red light and hit my truck. He admitted in his police report that he ran the light and hit me. I even had a witness to the accident and gave all her information to the claims representative at Aviva. It has been six months since this accident and my claims adjuster is still trying to figure out who was liable. They never bothered to contact the witness, and never return any of my emails or calls. I'm at a total loss as to what actions I need to take next to see that this gets taken care of. I'm considering seeking legal advice and I'm going to report my situation to consumer reports. If your insured with this company I would change to some one else as soon as possible.

I had a claim in July 2014 in which I had to incur expenses beyond the deductible. First of all, the company only has a select few places that you can take your car. It took me 3 weeks to get my car in for an assessment at which time they told me they were booking into the following month. When I finally did get my repairs done, I had to pay the deductible. I called my Aviva broker multiple times, sent emails to both the broker and two other agents at Aviva and never received a reply. I then followed up again with multiple phone calls and emails. I then received a brief, non apologetic email from my broker saying she was reimbursing me for my expenses and that it would be sent to my home address. This was 30 days ago and I have not received anything. Once (if) I ever receive my money, I will be switching auto insurance companies.

On another note, I changed my address a few months prior to this through my broker. I followed up about a month later as I hadn't received my updated insurance cards that I needed to change my registration. The broker said they were behind in their paperwork. It took nearly two months from submitting the address change to receive anything in the mail. I would not recommend this company to anyone.

Made a stolen vehicle claim. The vehicle was recovered in damaged condition. Was told the vehicle would be written off and I could expect the final paperwork to complete before the cheque would be issued. Received a call back two months later indicating that I actually did not have theft coverage on my policy even though this should have been the first thing Aviva looked into when I made the claim. Have had very little communications with them as they are unnaivailable. My claims representative has not been responsive to countless calls where I attempted to move the process along. Am still struggling with the company and their ombudsman won't even respond to emails. Meanwhile my car is still sitting at their auto mechanic shop...

Due to a family emergency we missed a couple of payments. When we called to discuss a payment plan, they agreed to take out double payments two months in a row. When the time came for the money to come out, nothing was taken. We waited thinking perhaps they were back logged and didn't get to it. A couple of weeks later, still the money was not removed. When we called Aviva Insurance to ask them why they did not take out the money, we were told that our insurance was cancelled. Meaning, they agreed to a payment plan only to remove our insurance. They gave us no reason why. Now that we are trying to get insurance back onto our vehicle, we are having a difficult time due to all this. I wish they had at least given us a reason, instead of agreeing to a payment plan and then going ahead and removing our insurance without letting us know.

My wife and i had been drinking so we called 2 taxis. One for the driver to drive us in our car, another to drive the other driver back to his car.
The driver driving our car had an accident. Aviva says WE are responsable!