Aviva Auto Insurance Reviews

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

If you have a choice, do not deal with Aviva. If you already have insurance with them, check your policy carefully. They decline coverage for older vehicles by changing the name of a clause. You think you have full coverage and find out you don’t when you submit a claim. Do not trust Aviva.

I am an optimist, when I saw the bad reviews that did not deter me from using Aviva as I often think that it won’t happen to me. I have now had two claims with Aviva, the first one was minor and not a bad experience. The second was terrible, in both cases we were the victims. My main issue with Aviva is two fold: 1. The communication is terrible through the claims experience
2. There is no customer service, and there is no attempt to offer even mediocre service. A small gesture can go a long way, Aviva doesn’t appear to know that.

She doesn't know how to communicate with you and at the end day. My case is still unsolved & she declared it so unfair. Thinking to reopen my case.

I was with Aviva for 3 years. Always paid on time and what they have done is terrible. I was hit by someone and they drive off the scene twice this happened to me and now a year later I try to get insurance for my car and they told me that I had 3 at-fault accidents they were not my fault it was hit and run! But they still put it as an at-fault accident on my record I can't even get insurance anymore! These people have absolutely violated my loyalty to them for 3 years please do not even come close to doing any business with Aviva. They're going to destroy your record forever I'm so upset and crying as I am typing this and hopefully someone will read this and stay far far away from Aviva!

Aviva car insurance is the absolute worst. I have had such a terrible experience with them. Their customer service is the worst I've ever experienced. No one is ever available to answer your questions, you get put on hold and moved from person to person. From their brokers to those handling claims, it's an all-around discouraging experience.

I wish there were a zero star to give. It's the worse Auto insurance and has poor customer service. They are quick to take money every month, about $700, and they only cover $3500 for treatment. Do not buy AVIVA auto insurance. The price does not match coverage and service.

My son had an accident in Detroit on his way to cross back to Windsor.
Aviva assigned the claim to a third-party company (Sedgwick).
The adjuster did nothing but stalled the process every chance he got.
The first Michigan repair estimate was saying total loss with cist of repairs approximately 17k USD.
The estimate was converted in Canada for 17k CAN (and repairable)!
After arguing with the adjusting company finally the car was brought to Canada and following the reinspection of an Aviva, the appraiser has deemed a total loss ( a month and a half after the accident).
The settlement offer was fair and my son accepted but when he called the insurance company ( RBC insurance/Aviva )
He was offered a quote of 445 per month up from 249 before the accident.
This is despite the fact my son was not at fault and moreover he had accident forgiveness in his policy.
Therefore he shopped around and switched insurance companies
we (my wife and I) will do the same next year at renewal and will move auto and home somewhere else from Aviva.
They are awful to deal with them! Long wait times on the phone mean the attitude of unprofessional agents etc...

I'm a full-time caregiver managing and attempting to provide my dying mother the most love and attention I can her! But, here I sit on HOLD for such a damned prolonged time waiting upon AVIVA representatives to pick up! AVIVA had taken into their hands over $3,200 on our home and auto, (we're the type of folk that in 40 years have NEVER had a single claim!) ... anyways, what neglectful customer service when they can't even hire enough employees to tend incoming calls, I can only imagine the massive headache if I were to have a claim! Next year, I'm going back to one of the smaller regional companies that immediately answer their calls, even if that means paying slightly more on insurance rates! Last year, signing up with PC insurance was an easy and smooth process with short wait times, now though with calls being taken by AVIVA, the service has tanked! AVIVA, your client's time means something to them, obviously not to you, I'll be taking my future business elsewhere! YES, I'm STILL on HOLD! Yeah, yeah, they say to call between such and such hours when it's less busy for them. Well, I'm BUSY at those times myself!!